Patients
Reviews of Dr. Smile Dental Clinic.
Hanoi, Vietnam. 229 aggregated from Google, 1 submitted to SmileJet. Screened for duplication and printed as written. They are not visit-verified.
SmileJet AI analysis
What these reviews add up to.
7.2 out of 10
Overall score
Dr. Smile Dental Clinic is a well-established Hanoi practice led by Dr. Ly Thi Thuy, a Specialist I prosthodontist with 17 years of experience who is frequently named by international reviewers. The clinic draws a genuine mix of Western tourists for routine cleanings through to veneers and implants at prices that are among the lowest in Vietnam for international-brand systems. Two documented repair failures and the absence of any verified reviews temper an otherwise strong track record.
Authenticity
6/10Baseline 7: real clinic, named dentist Dr. Thuy with verifiable credentials, varied international reviews. -1 for 0 verified reviews on 229-count pool and inflated short desc claiming verified reviews.
Treatment quality
7/10Baseline 8: multiple detailed treatment accounts (veneers, root canals, implants, crowns). -1 for two documented chipping/failed repair complaints and one poor-cleaning experience.
Cleanliness
7/10Baseline 7: consistent praise for clean modern facility across diverse international reviewers. One negative note about lack of patient privacy (multiple patients treated simultaneously). No JCI.
Team
7/10Baseline 8: Dr. Ly Thi Thuy (Specialist I, Prosthodontics, Hanoi Medical University, 17yr exp) named and verifiable. -1 one review noted an intern struggled; no additional named dentists confirmed.
Price value
9/10Baseline 9: cleaning $10, root canal $24, Straumann implant $1,569, crowns $20-48. Genuinely among lowest verified pricing in Hanoi for international-brand implants. Strong value signal.
Tourist suitability
7/10Baseline 7: English-speaking staff confirmed, WhatsApp booking, central Hanoi location, 8am-8pm daily + emergency hours. No dedicated airport transfer or tourist package documented.
What comes up well
- Named lead dentist Dr. Ly Thi Thuy: Specialist I, Prosthodontics, Hanoi Medical University, 17yr exp
- Straumann and Dentium implants from $981-$1,569 USD - strong value
- English-speaking staff and WhatsApp booking confirmed by international reviewers
- Diverse international reviewer base (AU, UK, IE, PT, RU, ID) with specific treatment detail
- Extended hours 8am-8pm daily plus emergency appointments
Points to weigh
- 0 verified reviews across 229-count pool; short description falsely claims '190+ verified reviews'
- Two documented cases of chipped/failed restorations on the same patient within 5 weeks
- One reviewer reported lack of patient privacy with multiple patients treated simultaneously
This analysis is written by AI from the reviews below and the public sources it could find. It is a reading of what patients reported, not a clinical endorsement and not medical advice. How clinics are listed and screened is set out in our trust and safety policy.
The evidence
What patients actually wrote.
out of 5, from 230 reviews
The service was good, and I felt satisfied after using it.
Reply from the clinic
Thank you so much for trusting and using Dr.Smile's services 💛 We are delighted to know you are satisfied after your treatment. Your satisfaction is the motivation for the Dr.Smile team to continue striving to provide the … More
Amazing service and friendly dentists, very thorough experience, value for money, and much better than any UK dentist I have visitef at home.
Reply from the clinic
Thank you so much for your wonderful review! 😊 We’re truly delighted to hear that you had such a positive and thorough experience with us. Providing high-quality treatment, friendly care, and great value for … More
Me and my friends had our teeth cleaned here and it was a great experience. The before and afters were great and it’s excellent value for money. Would definitely recommend!
Reply from the clinic
Thank you so much for your lovely review! 😊 We’re so happy to hear that you and your friends had a great experience with your teeth cleaning. It’s always satisfying to see clear before-and-after results, … More
The clinic is beautiful and the doctors are very dedicated; I encourage everyone to come.
Reply from the clinic
Thank you so much for this lovely compliment 💛 We are delighted that you are satisfied with our clinic space and the dedication of our doctors. Every day, the Dr.Smile team strives to provide a modern, clean … More
Today I had a dental filling done at the clinic; the doctor did a great job and the staff were friendly and approachable.
Reply from the clinic
Thank you so much for trusting and choosing Dr.Smile 💛 We are delighted to know you were satisfied with today's dental filling service and appreciated the friendly and welcoming atmosphere of our staff. Your comfort … More
Great service and friendly staff! Very happy with my crowns feeling good as new🤗 …
Reply from the clinic
Thank you so much for your lovely review! 😊 We’re delighted to hear that you’re happy with your crowns and that they feel good as new — that’s exactly the result we aim for! It’s also wonderful to know … More
I went to get my teeth cleaned and the dentists did a very good job, leaving them very clean.
Reply from the clinic
Thank you for trusting and using our services! 😊 We are delighted to know you are satisfied with our teeth cleaning service and feel clean after the treatment. Our team of doctors and staff always strive to … More
I had my teeth cleaned and the dentist did it very gently, carefully, and smoothly. I am very satisfied with Dr. Smile's service.
Reply from the clinic
Thank you so much for trusting and choosing Dr Smile! 😊 We are delighted to know you are satisfied with our teeth cleaning service and felt the gentle, careful, and attentive care from our dentist. This is always the … More
Professional treatment, seductive price, full consulting in English. All workers are charming and polite 👍👍💸🦷🪥 …
Reply from the clinic
Thank you so much for your wonderful review! 😊 We’re truly happy to hear that you were satisfied with the professional treatment, attractive pricing, and full consultation in English. Our team always strives … More
My partner and I had an amazing experience here! We both got a standard clean and polish. Definitely recommend. Everyone was so friendly and helpful
Reply from the clinic
Thank you so much for your wonderful review! 😊 We’re delighted to hear that both you and your partner had an amazing experience with your clean and polish. It’s great to know you felt welcomed and supported … More
As someone from Portugal who is usually terrified of dentists, I couldn't have asked for a better experience in Hanoi! I came in for a deep cleaning, scaling, and a filling, and the team was incredibly attentive and kind. They made me feel …
Reply from the clinic
Thank you so much for your wonderful review 🌟 We’re truly happy to hear that your experience with us helped ease your fear of dental visits. Making our patients feel comfortable, informed, and relaxed is … More
really good dentist!! I felt very comfortable and my dentist was very informative about the things about my teeth. I have been away for a while so it was very good to see the status of my teeth and have a deep clean! Would go back here again!
Reply from the clinic
Thank you so much for your lovely review 😊 We’re really happy to hear that you felt comfortable and well informed during your visit. Taking the time to explain the condition of your teeth and making sure … More
I had root canal treatment here and the dentist did a great job.
Reply from the clinic
Thank you so much for your trust and for sharing your review 😊 We are delighted to know that your root canal treatment went well and yielded satisfactory results. Your peace of mind and oral health are always the top … More
I'm very satisfied with the service at Dr Smile 🦷✨ I had minor gum surgery and cosmetic dentistry done. The doctor was gentle, provided thorough consultation, and I felt reassured afterwards with very happy results. The staff were lovely, and the clinic was clean. Thank you so much, Dr Smile! …
Reply from the clinic
Thank you so much for taking the time to share this wonderful review 🦷✨ We are delighted to know you are satisfied with the gingivitis and cosmetic dentistry services at Dr Smile. The gentle approach of the doctors, thorough … More
Amazing experience, I needed a lot of work done. Great communication and so efficient definitely recommend!
Reply from the clinic
Thank you so much for your amazing review 🌟 We’re really glad to hear that you had such a positive experience with us, especially with multiple treatments needed. Clear communication and efficiency are … More
My niece had root canal treatment at the dental clinic, and the doctors did a great job; she didn't experience any pain or discomfort. I will recommend it to my friends.
Reply from the clinic
Thank you so much for sharing your valuable feedback 😊 We are delighted to hear that your child's root canal treatment was gentle, painless, and comfortable. The peace of mind of the children and their families is … More
We had a check up and our teeth deep cleaned and polished! Had a very good experience here! Was so quick and such good value for money! 😊 …
Reply from the clinic
Thank you so much for your lovely review 😊 We’re really happy to hear that you had a great experience with the check-up, deep cleaning, and polishing. It’s wonderful to know everything felt quick and … More
The service was amazing, reasonable price and they looked after us, would highly recommend
Reply from the clinic
Thank you so much for your wonderful review 🌟 We’re delighted to hear that you found our service amazing, the pricing reasonable, and that you felt well looked after. That’s exactly the experience we aim to … More
I am very satisfied. The treatment was quick and the staff was very friendly. I would definitely recommend it.
Reply from the clinic
Thank you so much for your wonderful review! 😊 We are delighted to hear that you were very satisfied, that the treatment was … More
The doctors and staff provided attentive care to the patients, the service was excellent, thank you Dr. Smile.
Reply from the clinic
Thank you so much for your trust and for sending your feedback to Dr Smile 😊 We are delighted to know that you are satisfied with the attentive care from our doctors and staff, as well as the quality of service at our clinic. This is … More
The service was amazing, all the staff were very helpful and informative, I even had a thorough check and consultation before deciding what kind of tooth issues need to fix,,, top notch!!!
Reply from the clinic
Thank you so much for your wonderful review! 🌟 We’re really happy to hear that you had a great experience and felt well cared for. Taking the time to do a thorough check and consultation before any treatment … More
Brilliant. I had Dr. Thuy who gave me a deep clean within 20 mins. Very happy with the result and also zero pain
Reply from the clinic
Thank you so much for sharing this! 🌟 We’re delighted to hear you had such a positive experience with Dr. Thuy. A deep clean in just 20 minutes with zero pain is exactly the standard we aim for, so … More
If you're looking for a dental cleaning, this is the place for you. They even give you a diagnosis first; in my case, I needed a filling, and they found my partner had cavities. They took care of everything with complete professionalism. Everything was clean and tidy, and the service was excellent.
Reply from the clinic
Thank you so much for your review! We're delighted to hear that you were satisfied with both the dental cleaning … More
I had a professional teeth cleaning here and received excellent care. The staff are very friendly and they work very professionally. I felt very well looked after.
Reply from the clinic
Thank you so much for your wonderful review! We are delighted to hear that you were satisfied with the professional teeth … More
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