Patients
Reviews of Dr. Smile Dental Clinic.
Hanoi, Vietnam. 229 aggregated from Google, 1 submitted to SmileJet. Screened for duplication and printed as written. They are not visit-verified.
SmileJet AI analysis
What these reviews add up to.
7.2 out of 10
Overall score
Dr. Smile Dental Clinic is a well-established Hanoi practice led by Dr. Ly Thi Thuy, a Specialist I prosthodontist with 17 years of experience who is frequently named by international reviewers. The clinic draws a genuine mix of Western tourists for routine cleanings through to veneers and implants at prices that are among the lowest in Vietnam for international-brand systems. Two documented repair failures and the absence of any verified reviews temper an otherwise strong track record.
Authenticity
6/10Baseline 7: real clinic, named dentist Dr. Thuy with verifiable credentials, varied international reviews. -1 for 0 verified reviews on 229-count pool and inflated short desc claiming verified reviews.
Treatment quality
7/10Baseline 8: multiple detailed treatment accounts (veneers, root canals, implants, crowns). -1 for two documented chipping/failed repair complaints and one poor-cleaning experience.
Cleanliness
7/10Baseline 7: consistent praise for clean modern facility across diverse international reviewers. One negative note about lack of patient privacy (multiple patients treated simultaneously). No JCI.
Team
7/10Baseline 8: Dr. Ly Thi Thuy (Specialist I, Prosthodontics, Hanoi Medical University, 17yr exp) named and verifiable. -1 one review noted an intern struggled; no additional named dentists confirmed.
Price value
9/10Baseline 9: cleaning $10, root canal $24, Straumann implant $1,569, crowns $20-48. Genuinely among lowest verified pricing in Hanoi for international-brand implants. Strong value signal.
Tourist suitability
7/10Baseline 7: English-speaking staff confirmed, WhatsApp booking, central Hanoi location, 8am-8pm daily + emergency hours. No dedicated airport transfer or tourist package documented.
What comes up well
- Named lead dentist Dr. Ly Thi Thuy: Specialist I, Prosthodontics, Hanoi Medical University, 17yr exp
- Straumann and Dentium implants from $981-$1,569 USD - strong value
- English-speaking staff and WhatsApp booking confirmed by international reviewers
- Diverse international reviewer base (AU, UK, IE, PT, RU, ID) with specific treatment detail
- Extended hours 8am-8pm daily plus emergency appointments
Points to weigh
- 0 verified reviews across 229-count pool; short description falsely claims '190+ verified reviews'
- Two documented cases of chipped/failed restorations on the same patient within 5 weeks
- One reviewer reported lack of patient privacy with multiple patients treated simultaneously
This analysis is written by AI from the reviews below and the public sources it could find. It is a reading of what patients reported, not a clinical endorsement and not medical advice. How clinics are listed and screened is set out in our trust and safety policy.
The evidence
What patients actually wrote.
out of 5, from 230 reviews
I started looking for an appointment on Sunday morning and by that evening I had already been seen at the clinic and treated for a root canal. The technicians were knowledgeable and friendly the entire time. Great service with a nice price. Everything was clean, professional, and outstanding. I will return to have other services done. :)
I had two porcelain veneers and root canal treatment at Dr. Smile. The doctor was very gentle and careful. I was very afraid of pain, but the doctor gently encouraged me. I felt very reassured throughout the treatment. I'm very happy with …
Reply from the clinic
Thank you so much for your sincere and heartfelt feedback! ❤️ The Dr.Smile team is truly delighted that you had a gentle, comfortable, and worry-free treatment experience throughout your dental procedure. Your satisfaction … More
I friend told me that they had used Dr Smile so I contacted them for my husband and my self to get a checkup. They responded straight away and I had a appointment arranged for us. When we arrived in vietnam our plans and changed so I …
Reply from the clinic
Dear Erin, Thank you so much for your wonderful review and for trusting Dr.Smile Dental Clinic during your visit to Vietnam! 🌸 … More
Very professional and nice staff!! Super lovely, friendly and helpful with everything! They show you what’s wrong with your teeth and give you the prices for you to decide what you want to get done. …
Reply from the clinic
Thank you so much for your wonderful review! 🙏 We’re delighted to hear that you felt comfortable with our team and appreciated the clear explanations and transparent pricing. Providing professional, … More
Very friendly staff and very clean clinic. They help me to fix my teeth and make my smile ☺️ more nicer. I recommend it very strongly.
Reply from the clinic
Thank you so much for your kind words! We’re delighted to hear you had a great experience with our friendly staff and clean clinic, and that we could help improve your smile ☺️. Your strong recommendation means a lot to us!
Could not be happier!! Years of damage repaired in a day, I originally had a root canal a few weeks ago that needed time to heal then I came here to finish the procedure, I ended up getting two crowns three fillings. My first time having a …
Reply from the clinic
Thank you so much for your wonderful review! 😊 We’re truly happy to hear that you had a positive experience with us and that we could help repair the damage and complete your treatment comfortably. We … More
Scaling €20 plus €20 per cavity if you have one. Clean and professional work.
Reply from the clinic
Thank you very much for your ⭐⭐⭐⭐⭐ review! We are happy to hear that you found the scaling treatment professional and clean 😊 … More
I am from Australia and booked in for a consultation and clean. My experience felt like a beauty treatment. Had one filling repair done with no anaesthetic and no discomfort. Deep clean of my teeth done and again no discomfort at all. …
Reply from the clinic
Thank you so much for your wonderful ⭐⭐⭐⭐⭐ review! We are delighted to hear that your visit felt like a beauty treatment and that you experienced no discomfort during your filling repair and deep cleaning 😊 … More
Awesome experience at Dr. Smile. My husband and I choose to get dental and medical work done whenever we’re traveling abroad. Chose Dr. Smile based off of google reviews and it lived up to their 5 star rating. It was easy to book …
Reply from the clinic
Thank you so much for your amazing ⭐⭐⭐⭐⭐ review! We are truly honored that you and your husband chose Dr.Smile Dental Clinic while traveling abroad — and that we lived up to your expectations 😊 … More
I decided to visit this clinic based on reviews on Google Maps and I didn't regret it! Everything was wonderful! The doctors were very attentive. The girls at reception were very kind. Thank you very much.
Reply from the clinic
Thank you so much for your wonderful review ⭐⭐⭐⭐⭐ ❤️ We're so glad you chose Dr.Smile Dental Clinic based on Google reviews and were pleased with your visit 😊 … More
The clinic staff are enthusiastic, and the doctors are so friendly and lovely!🌸 …
Reply from the clinic
Thank you so much for your incredibly sweet review 🌸⭐⭐⭐⭐⭐ We're so happy to know you appreciated our enthusiasm and found our doctor so "friendly and cute" 😊 … More
A good clinic. I had a cleaning and two cavities done. The price was reasonable, and they did the job quickly and efficiently. I recommend them.
Reply from the clinic
Thank you so much for your review and recommendation ⭐⭐⭐⭐⭐ 😊 We're glad you enjoyed your treatment at Dr.Smile Dental Clinic and that you were satisfied with: … More
Really good experience at Dr Smile! Came once for a consultation and then again for my appointment a few days after. Communication was really efficient, friendly and fast, they were clear about everything and suggested the best course of …
Reply from the clinic
Thank you so much for your wonderful review! 🌟 We truly appreciate you taking the time to share your experience at Dr.Smile Dental Clinic. It means a lot to our team that you felt the communication was … More
My first teeth cleaning was excellent. The dentist was gentle and the service was professional. I will recommend this place to everyone.
Reply from the clinic
Hello, Thank you so much for taking the time to share your experience at Dr.Smile Dental Clinic 🥰 … More
teeth cleaning, polishing, deep clean and whitening. good results and English speaking
Reply from the clinic
Thank you so much for your kind review! 😊 We’re very happy to hear that you were satisfied with your teeth cleaning, polishing, deep cleaning, and whitening results. Achieving good clinical outcomes … More
I had a number of fillings (11 to be exact), a deep clean, whitening and some composite bonding to fix a few minor flaws. I had a fantastic service and would highly recommend the team here! Don’t worry about not speaking English (my Vietnamese is not great) as the staff also speak great English.
Reply from the clinic
Thank you so much for your wonderful and detailed review! 🌟 We’re truly happy that you were satisfied with your treatment — especially with quite a comprehensive plan including 11 fillings, deep cleaning, whitening, and … More
Had an orthodontic consultation about aligners and got a good understanding how to move forward with the case. Also got some cavities filled. The whole staff was professional and friendly :)
Reply from the clinic
Thank you very much for your kind review! 😊 We’re glad to hear that your orthodontic consultation helped you gain a clear understanding of how to move forward with aligner treatment. Orthodontics is a … More
I had porcelain veneers done there and they turned out very beautiful. The consultation and work were very professional. If you have any dental problems, you can try going there. The clinic is also very clean and the staff are enthusiastic and attentive.
Reply from the clinic
Thank you so much for your trust and for taking the time to share your feedback 🥰 Dr.Smile Dental Clinic is delighted that you are satisfied with the results of … More
First time I got my teeth fixed they chipped within one week. Now I’m 3 weeks past my second tooth fix and I just had the same tooth. CHIP. I am very careful with what I eat. But this is the second time within 5 weeks my “fixed tooth” was fixed after
Reply from the clinic
Thank you so much for your kind and thoughtful review! 🌟 We’re delighted to hear that you had such a positive experience and felt comfortable and well cared for throughout your treatment. Our dentists always strive to … More
I went for a professional teeth cleaning at this practice, and unfortunately, I was completely dissatisfied. Scheduling the appointment via WhatsApp was easy, but on-site, things didn’t go well at all. I initially suggested a certain time, …
Reply from the clinic
Thank you for taking the time to share your experience with us. We are truly sorry to hear that your visit did not meet your expectations. First of all, we sincerely apologize for the waiting time. Even though you … More
Really lovely team of women who cleaned up my teeth . Highly recommend x
Reply from the clinic
Thank you so much for your lovely review! 😊 We’re very happy to hear that you had a positive experience and that our team took good care of your teeth. Your kind words mean a lot to our doctors and staff … More
I had my teeth cleaned by the dentist gently and without pain. Thank you, Dr. Smile Dental Clinic.
Reply from the clinic
Thank you so much for trusting and choosing Dr.Smile Dental Clinic 😊 We are delighted to know that you found the teeth cleaning process gentle and painless. Customer comfort is always the top priority for our team of doctors at … More
Would 1000% recommend if you are coming from abroad and wanting to get any kind of dental work done!! I had booked a scale and polish along with teeth whitening treatment. …
Reply from the clinic
Dear Kim, Wow — thank you so much for such an incredibly detailed and thoughtful review! 💛 … More
The dental center is very dedicated and enthusiastic. My child had root canal treatment and the doctor did it gently, without pain. I feel very reassured and confident in the Dr. Smile team.
Reply from the clinic
Thank you and your family for trusting and choosing Dr.Smile Dental Clinic 💛 We are delighted to know that your child's root canal treatment was gentle and painless, and that you felt at ease throughout the process. Dedication and … More
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