Veselin Hristov
April 2026 · ★ 1
I visited the clinic a few days ago, my dentist was Dr. Vassilev. Then the problem was temporarily solved with a filling and the pain subsided, which is why root canal treatment was not done. Today I went again with a complaint, but upon entering I was met with a refusal like "I don't have time", without being listened to or examined at all. I was not given a real opportunity to explain my condition, nor an adequate offer for the earliest available time. Instead, I was formally redirected to another doctor, without explanation and without elementary respect for a patient who had already been treated there. The fact that during the previous visit the pain subsided and I did not immediately have root canal treatment, does not justify such arrogant and dismissive attitude during the next visit. Such behavior is unacceptable, no matter how busy the clinic is. I believe that professionalism is not only in the treatment, but also in the attitude towards the patient, something that was categorically lacking here. I would not recommend this doctor.
Clinic response ():
Response from the owner a week agoMr. Hristov, we are sorry to see that you were dissatisfied, but your review is not entirely true. Dr. Vassilev saw you on 31.03.26. During the first visit, he noticed a crack in tooth number 47. Your complaints were about severe pain, but because you had taken painkillers, there was no way to test the tooth for vitality and the doctor decided that tooth 47 might still be vital. The next day, you called the clinic and said that your tooth hurt, whereupon Dr. Vassilev saw you for the second time and explained to you that the tooth in question was diagnosed with pulp necrosis and needed to be treated. During your second visit on 02.04.26, scheduled for a 90-minute treatment, you came but refused to treat your tooth because you did not have pain at the time. Dr. Vassilev tested your tooth and it turned out that the tooth really has pulp necrosis and needs to be treated, but you refused because it doesn't hurt. Dr. Vassilev warned you that due to the diagnosis of "pulp necrosis" this tooth will hurt you sooner or later and that he has no free hours until after 13.04.26 (Easter) and he has patients traveling to and from abroad and he cannot give you another appointment. On 06.04.26, when you came for the third time to say that you have tooth pain 47, Dr. Vassilev redirected you to Dr. Georgiev. Translated by Google ・ See original (Bulgarian)