Patients
Reviews of Dentix Portal del Prado.
Barranquilla, Colombia. 205 aggregated from Google. Screened for duplication and printed as written. They are not visit-verified.
The evidence
What patients actually wrote.
out of 5, from 205 reviews
The worst clinic I've ever been to. They don't honor the agreed-upon treatment plan and claim I didn't follow instructions to avoid providing any guarantee for the service, which was terrible. Every time I went for an appointment, I had to wait a long time, only for them to never finish the treatment. That's why I stopped paying, since they weren't treating me and refused to guarantee their shoddy…
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procedures. Now, these unscrupulous people are trying to collect a balance without completing the procedure and have blocked another procedure in my name (the patient was someone else) that I paid for in full, even though that person wasn't receiving any treatment. We must report this company so they can no longer operate in Colombia.
Reply from the clinic
Dear Antonio Velásquez Barrera, We are deeply sorry to hear about your experience at our clinic. At Dentix C.C. Portal del Prado, we take our patients' feedback very seriously and want to address your concerns appropriately. We would like to better understand what happened and work to find a solution that is satisfactory for you. Please contact our customer service team directly so we can review your case in detail and clarify any misunderstandings. We appreciate your patience and hope to resolve this situation fairly and quickly. Sincerely, Dentix C.C. Portal del Prado
Terrible customer service. The "specialist" who attended to me was very rude. I was almost decided to start treatment, however, the treatment I received was appalling. The treatments are quite expensive, and to top it all off, they treat you like they're giving it away for free. If you have the opportunity to get your treatment at Dentix, don't take it.
Reply from the clinic
Dear Keitly Quintero, We are deeply sorry for the experience you had at our clinic. We take our customers' feedback very seriously, and your opinion is invaluable to us. We apologize for the treatment you received, as it does not reflect the service standards we strive to maintain. We would like to better understand what happened and take the necessary steps to improve. If you are willing, we would appreciate it if you could provide us with more details about your visit. You can contact us directly via email or phone. We appreciate your time and hope we can rectify this situation. Sincerely, The Dentix C.C. Portal del Prado Team
This is a terrible company; they end up losing money and you have to look for solutions with other specialists.
Reply from the clinic
Hello Yeinis Milena Sarmiento Gil, Thank you for taking the time to share your feedback with us. We are sincerely sorry to hear about your experience and the inconvenience this has caused. Your satisfaction is very important to us, and we strive to provide the best service possible. We would appreciate the opportunity to discuss your concerns further and find a way to address them. Please do not hesitate to contact us directly so we can work toward a solution. Thank you for letting us know, and we look forward to the opportunity to rectify the situation. Sincerely, The Dentix C.C. Portal del Prado Team
The results are poor. They moved their clinic and forced everyone to go to the one in Prado. In the end, they tell you that the treatments don't fix the problem because it's hereditary or for some other reason. At the beginning of treatment, they offer every possible solution. I don't recommend them at all; everything ends in complaints and lawsuits against them. We'll see what happens in the end.
Reply from the clinic
Mr. Edier, we regret the inconvenience. We invite you to send us an email detailing your information and the case to [email protected] or you can contact our Patient Care line at 601-7569651.
Terrible service. A year ago, they tricked me into signing a contract. I haven't had anything done during that year. I've sent letters asking them to back out. And I can't find answers. And on top of that, it's super expensive and provides poor service. They transferred me to a finance company I had no idea about. Please don't fall for this clinic, it's just a name.
Reply from the clinic
Ms. Narlin, for us every case is important, therefore, to follow up accordingly, we invite you to send us an email detailing your information to [email protected] or you can contact our Patient Care line at 601-7569651.
Terrible service, minimal attention, they don't deliver the work on time, they give you an appointment and then make you wait a long time to be seen. I really don't recommend them, plus it's expensive. I see that it's just a name, at least the one in Barranquilla, Portal del Prado.
Reply from the clinic
Mr./Ms. Echeverry, thank you for sharing your experience. We want to provide you with better service and follow up accordingly. We invite you to send us an email with your details to [email protected] or you can contact our Patient Care line at 601-7569651.
They are thieves, they owe me 850,000 for a year now and they haven't solved anything for me.
Reply from the clinic
Mr. Pablo, We sincerely regret the situation you experienced. We want to better understand the situation so we can offer you an appropriate solution. We invite you to send us an email with your details to [email protected] or, if you prefer, you can contact our national patient care line at 601-7569651.
The worst thing that's ever happened to me is Dentix. They charge you for everything, even the air you breathe, and they don't do their job properly. They fix one thing and damage another. My teeth never look as nice as they promised, and it's been about three years. PLEASE, if you have the opportunity to pay for treatment at Dentix, DON'T TAKE IT!!!
Reply from the clinic
Ms. Catheryn Romero, for us every case is important, therefore, to ensure proper follow-up, we invite you to send us an email detailing your information to [email protected] or you can contact our Patient Care line at 601-7569651.
Very bad. The receptionists are very negligent, they don't know how to give information, and they're always arguing with the assistants. I've personally seen them arguing about who's responsible for what. They're only attentive to clients on the first appointment, of course, since that's where they get you hooked on credit. After that, the patient becomes secondary, and they don't solve the…
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problems that brought them there in the first place. I don't recommend it at all.
Reply from the clinic
Mr. Josimar Camacho Castro, for us every case is important, therefore, to ensure proper follow-up, we invite you to send us an email detailing your information to [email protected] or you can contact our Patient Care line at 601-7569651.
Terrible service, everything is bad, I do not recommend them, do not invest there
Reply from the clinic
Ms. Yamile Moreno, for us every case is important, therefore, to ensure proper follow-up, we invite you to send us an email detailing your information to [email protected] or you can contact our Patient Care line at 601-7569651.
Very bad experience, poor work, and through the credit system they force clients to continue with treatments and constantly threaten you with reports and liens if you don't pay for treatments you no longer wish to continue due to the terrible quality.
Reply from the clinic
Ms. Elizabeth Cadavid Mejia: For us, every case is important, therefore, to ensure proper follow-up, we invite you to send us an email detailing your information to [email protected] or you can contact our Patient Care line at 601-7569651.
Terrible service. They lure you in with deceptive advertising for an exorbitantly expensive loan from Coltefinanciera. Then I submitted a cancellation request, which they denied even though it was within the legal timeframe. Once treatment began, they failed to keep appointments, constantly postponing them. My son had teeth knocked out at every appointment. Furthermore, they don't have…
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orthodontists at their Envigado and Mayorca locations in Antioquia. I had to take my son to another clinic because they pawned one of his teeth. I'm requesting that they cancel the treatment they failed to provide. I've submitted five formal requests, and they always deny them with deception. Someone please help us; this company shouldn't be allowed to continue operating.
Reply from the clinic
Ms. Deisy Peña, for us every case is important, therefore, to ensure proper follow-up, we invite you to send us an email detailing your information to [email protected] or you can contact our Patient Care line at 601-7569651.
Honestly, it was a terrible experience. I went in for a quote and it turns out I owe them money and they reported me to credit bureaus because, according to them, I absolutely have to start the treatment, even though I only went in to get a price quote. I don't recommend them at all.
Reply from the clinic
Ms. Isabel Berthel, for us every case is important, therefore, to ensure proper follow-up, we invite you to send us an email detailing your information to [email protected] or you can contact our Patient Care line at 601-7569651.
They don't comply with their patients. I saw on W Radio that they don't pay their settlements. Be careful with this company.
Reply from the clinic
Mr. José Varela, we understand your situation. To help us find a solution, we invite you to contact the relevant department, or if you prefer, send us an email to [email protected] so we can escalate your case and provide you with a prompt response.
Pay the severance pay you owe to more than 90 employees... Rats
Reply from the clinic
Mrs. Geraldine Garcia We understand the situation, in order to provide you with a solution we invite you to contact the area in charge, or if you wish send us a message to the email [email protected] to escalate the case and provide you with a prompt response.
Excellent service. Excellent results with my orthodontic treatment with affordable prices and easy payment options.
Reply from the clinic
Ms. Shane Arturo Butron Garcia, thank you for your feedback! We are constantly striving to ensure our patients are satisfied with our service and care. If you have any questions or concerns, please feel free to contact us at 601-7569651. You can also visit our website at www.dentix.co for more information. We sincerely appreciate your feedback and trust in us. We are here to serve you!
Excellent service, very professional. The clinic is lovely, and I was very satisfied with my treatment. That's why I recommend it.
Reply from the clinic
Ms. Jessie Butron, thank you for your feedback! We are constantly striving to ensure our patients are satisfied with our service and care. Remember that if you have any questions or concerns, you can contact us at 601-7569651. You can also visit our website at www.dentix.co for more information. We sincerely appreciate your feedback and trust in us. We are here to serve you!
Excellent service, very professional, the clinic is modern and equipped with advanced technology. I felt very comfortable and well taken care of.
Reply from the clinic
Ms. Margarita Garcia, thank you for sharing your experience! At Dentix, we strive to offer each patient the best service and care. Remember that if you have any questions or concerns, you can contact us at 601-7569651. You can also visit our website at www.dentix.co for more information. We sincerely appreciate your feedback and trust in us.
The best dental service I've ever received. Congratulations to everyone at reception, especially Sindy Martinez.
Reply from the clinic
Ms. Meryhellen Maury, thank you for your feedback! We are constantly striving to ensure our patients are satisfied with our service and care. If you have any questions or concerns, please feel free to contact us at 601-7569651. You can also visit our website at www.dentix.co for more information. We sincerely appreciate your feedback and trust in us. We are here to serve you!
Caught up in the excitement, I decided to get my teeth whitened. Once I paid, I realized something was wrong. I mean, the service is completely commercial; you're treated like a symbol of wealth in this establishment, not a patient. Besides, the prices are extremely expensive for the treatments they offer, and the facilities leave much to be desired. I asked to use the restroom and couldn't find…
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any toilet paper. I asked the receptionist for some, and she replied that the medical center's facilities are only for brushing your teeth. This is outrageous! She even suggested I go outside, to the shopping mall, for anything else... unbelievable, but true. I'm paying! It's not free. I decided to ask for a complaint form, and she told me I didn't need one and that I should file any complaints online. All this is just the beginning, before I've even started the treatment. We'll see how this ends, but it doesn't look good. I'll keep you posted... to be continued... Edit. Once the treatment was completed, I was happy with the results. For that aspect, the clinic gets a 10. For the previous issues, a 1.
Reply from the clinic
Mr. Octavio Martinez Perez, for us every case is important, therefore, to ensure proper follow-up, we invite you to send us an email detailing your information to [email protected] or you can contact our Patient Care line at 601-7569651.
Excellent service, great attention, very good professionals. I am very satisfied with my treatment.
Reply from the clinic
Mr. Alexander Leon, thank you for sharing your experience! At Dentix, we strive to offer each patient the best service and care. Remember that if you have any questions or concerns, you can contact us at 601-7569651. You can also visit our website at www.dentix.co for more information. We sincerely appreciate your feedback and trust in us.
Excellent attention at the reception from Sindy Martinez and all the doctors. The facilities are very nice.
Reply from the clinic
Ms. Karina Díaz Bolaño, thank you for your feedback! We constantly strive to ensure our patients are satisfied with our service and care. Remember that if you have any questions or concerns, you can contact us at 601-7569651. You can also visit our website at www.dentix.co for more information. We sincerely appreciate your feedback and trust in us. We are here to serve you!
I've been receiving treatment here for over 4 years and haven't had any problems. My treatment has been quick and effective, excellent service, 100% recommended
Reply from the clinic
Ms. Isabella Arteta, thank you for your feedback! We are constantly striving to ensure our patients are satisfied with our service and care. If you have any questions or concerns, please feel free to contact us at 601-7569651. You can also visit our website at www.dentix.co for more information. We sincerely appreciate your feedback and trust in us. We are here to serve you!
They put a crooked crown on me. I agree with many customers who say they do things haphazardly and leave it as is. Zero aesthetics and poor workmanship. Terrible customer service, disorganized. Far too expensive.
Reply from the clinic
Mr. Kevin Medrano, for us every case is important, therefore, to ensure proper follow-up, we invite you to send us an email detailing your information to [email protected] or you can contact our Patient Care line at 601-7569651.
Want the same for your own teeth? Send a photo and we will come back with a written quote from Dentix Portal del Prado.
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