Patients
Reviews of Dentix Portal del Prado.
Barranquilla, Colombia. 205 aggregated from Google. Screened for duplication and printed as written. They are not visit-verified.
The evidence
What patients actually wrote.
out of 5, from 205 reviews
I went for an opinion to start my treatment, and that's what they gave me and a quote, and it turns out that when I went to get the braces put in, the doctor (not the one who assessed me) gave me a different diagnosis and increased the cost of the treatment. I thought so many opinions were very unprofessional.
Reply from the clinic
Dear Wendy, we are very sorry to hear about this situation. We would like to understand it better so we can provide you with a solution. Please send us an email with your information to [email protected] or contact our national … More
I've been calling the numbers listed, but I can't get through. Due to very difficult family circumstances, I couldn't attend my scheduled appointments, and I've been calling to schedule appointments, but no one answers. They also haven't …
Reply from the clinic
Hello Maribel, we are very sorry to hear about the situation. We would like to understand it better so we can offer you a solution. Please send us an email with your information to [email protected] or contact our national … More
They offer excellent treatments and have very good payment methods!
Reply from the clinic
It's time to smile again! Hi Andrea, we're so happy to read messages like this. We're always at the … More
Terrible service! They waste your time, and the staff at the Portal del Prado location are incredibly unfriendly. Their attitude makes anyone want to leave. Don't go to Dentix Portal del Prado.
Reply from the clinic
Hello Ms. Karime, we are very sorry to hear about the situation. We would like to understand it better so we can provide you with a solution. Please send us an email with your information to [email protected] or contact our … More
For a privately paid service, it's poor. The response time is untimely, and the organization or service protocol is inadequate; there's no sign of any management.
Reply from the clinic
Hello Lina Robles, It's time to smile again! We apologize in advance for any issues you may have experienced. Your opinion is very important to us, and we will take it into … More
TERRIBLE service. We've been trying to get a refund for two months. Terrible service, rude. The manager, Katerine, was unprofessional and unfulfilling.
Reply from the clinic
Good day! It's time to smile again! Your opinion is very important to us. Remember that you can contact us at 601-7569651 to submit any request. Thank you very much.
Terrible service. I've been trying to cancel for a year and they keep giving me the runaround. They don't give me answers and keep sending me back and forth. Today they finally answered and told me they won't accept my withdrawal 😠 I've …
Reply from the clinic
Good day! It's time to smile again! Your opinion is very important to us. We will take your feedback into account to improve every day. Remember that you can contact us at 601-756-9651 to submit any request. Thank you very much.
Terrible service, they play with people's time, they give you an appointment for one time and then see you two hours later, very poor organization. If I could go back in time, I wouldn't choose this clinic for my daughter's treatment.
Reply from the clinic
Good morning! It's time to smile again! Your opinion is very important to us. We will take your feedback into account to … More
If I could give them zero stars, I would. The service is terrible, the reception staff is completely unhelpful, and I absolutely do not recommend this place. They are also disorganized with payments. Poor service.
Reply from the clinic
Good day! It's time to smile again! Your opinion is very important to us. We will take your feedback into account to improve every day. Remember that you can contact us at 601-7569651 to submit any request. Thank you very much.
I don't recommend them. I went to a confirmed appointment and they left me waiting for an hour and a half and never attended to me, and now they're trying to collect payment. How about that?
Reply from the clinic
Hello Ingrid. We invite you to send your contact information to [email protected] … More
(User warning: don't believe the 5-star reviews; at least 3 of the ones I read are from influencers I recognize, and they pay for this, folks.) — The service at these clinics is terrible. I've been trying to get an appointment for over 3 …
Reply from the clinic
Hello Saray, we are very sorry to hear about the situation. We would like to understand it better so we can provide you with a solution. Please send us an email with your information to [email protected] or contact our national … More
Terrible service. I've been calling for three weeks to get an answer about some retainers, and they're still avoiding me. They always say they'll call back, but they never do. A very bad experience.
Reply from the clinic
Good morning! Always remember... It's time to smile again! Your opinion is very important to us. We will take your feedback into account to improve every day. Remember that you can contact us at 601-756-9651 to submit any request. Thank you very much. www.dentix.co
Very poor service. Everything is too expensive. Other dental centers perform procedures at a much cheaper price and are very well done.
Terrible service. They want to put my retainers on in 12 sessions, even though I'm still not happy with the results of my braces. They haven't even put on my orthodontic tubes because they didn't have any available, and that was months ago. Awful. I don't recommend DENTIX, especially because of their unpunctuality.
Reply from the clinic
Hello. We invite you to send your contact information to [email protected] … More
If you don't mind waiting 2 hours every time you go to your appointment and having it canceled if you arrive 5 minutes late, this is the clinic for you.
Reply from the clinic
Hello Fabian. We invite you to send your contact information to [email protected] … More
There were significant delays in keeping appointments, almost a 2-hour wait.
Reply from the clinic
Hello Rhonald. We invite you to send us your contact information to … More
Very poor service. It's difficult for them to respond to requests.
Reply from the clinic
Hello Manuel. We invite you to send your contact information to [email protected] … More
Poor service, poor timing of appointments. They demonstrate disorganization in the appointment scheduling process, failing to keep to the established hours, forcing patients to wait up to an hour to be seen. Furthermore, they omit any …
Reply from the clinic
Hello Daniela. We invite you to send your contact information to [email protected] … More
Terrible experience, be very careful. They inflate orthodontic plans with more sessions than you actually need, they do a credit check, and the bank disburses the money to them, leaving you with the debt. This financial model isn't …
Reply from the clinic
Hello Diego. We invite you to send your contact information to [email protected] … More
The work they did was awful; the pieces they made are falling apart one by one. Who knows what kind of poor-quality material they used? I paid so much money, and now I have to redo the job.
Reply from the clinic
Good morning, Marg. We invite you to send us your contact information to [email protected] or call the patient care line at 018000180128 so we can review your case and provide you with a solution as quickly as possible. Thank you for contacting us.
Excellent service, I had orthodontic treatment and the results have been satisfactory.
Reply from the clinic
Response from the owner Edited 6 years agoHi Roberto, we love reading these kinds of messages, thank you so much for trusting us.
The sector where it is located is quite central and easy to locate
Reply from the clinic
Hi Jean Carlos, we're so glad to receive this kind of feedback. We work hard to bring you the best every day. Thank you for writing to us.
The hygiene is excellent, as is the aesthetics of the clinic. The location is highly recommended.
Reply from the clinic
Hello Hector, thank you for trusting us, we work to offer the best service.
I had good results with my treatment; they have good professionals. It's a shame about the customer service; in my opinion, it's terrible. Some employees are rude and indifferent to your requests. The receptionist had her headphones on and wasn't paying attention to me; she didn't answer my question clearly. They scheduled an appointment for a certain time, I arrived, and then they said they…
Read the rest of this review
couldn't see me because the doctor had to leave. They don't even have clear schedules for the specialists, they don't notify you, they don't call with updates, they waste your time and money, and the information is confusing. The treatments do work, but they're very expensive. The price isn't fair for the customer service they offer.
Reply from the clinic
Dear Naydeth Lemus, We sincerely appreciate you taking the time to share your experience with us at Dentix C.C. Portal del Prado. We are pleased to hear that you had good results with your treatment and that our professionals met your expectations. We deeply regret that the customer service did not meet your expectations. Your feedback is very valuable and helps us identify areas where we need to improve. We will review our internal procedures to ensure that situations like the one you described do not happen again. The care and satisfaction of our patients are our priority, and we will work to improve communication and service at reception. We appreciate your patience and understanding, and we hope to offer you a better experience in the future. If you have any further concerns or need additional assistance, please do not hesitate to contact us. Sincerely, The Dentix C.C. Portal del Prado Team
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