Patients
Reviews of Dentix Portal del Prado.
Barranquilla, Colombia. 205 aggregated from Google. Screened for duplication and printed as written. They are not visit-verified.
The evidence
What patients actually wrote.
out of 5, from 205 reviews
Excellent service and excellent customer service
Reply from the clinic
Response from the owner Edited 7 years agoHi Laura, we're so glad to hear you're happy with our work. We strive every day to provide you with the best service. Thank you so much!
Excellent service, I had orthodontic treatment and the results have been satisfactory.
Reply from the clinic
Response from the owner Edited 7 years agoHi Roberto, we love reading these kinds of messages, thank you so much for trusting us.
The area where it is located is quite central and easy to find.
Reply from the clinic
Hi Jean Carlos, we're so glad to receive this kind of feedback. We work hard to bring you the best every day. Thank you for writing to us.
The hygiene is excellent, and the clinic's aesthetics are also great. I highly recommend this location.
Reply from the clinic
Hello Hector, thank you for trusting us, we work to offer the best service.
Excellent service and comprehensive diagnosis using the latest technology.
Reply from the clinic
Hi Fabiola, we work to provide you with the best service, the best professionals, and the best technology. Thank you very much!
The worst dental clinic ever. The service is terrible, the dentist was awful, he didn't even seem professional. The place doesn't have air conditioning or proper equipment; they didn't even have a working saliva ejector. Honestly, one star is too much for what they really deserve. I don't recommend going there.
Reply from the clinic
Dear Daniana Pacheco, We are deeply sorry that your experience at Dentix C.C. Portal del Prado did not meet your expectations. We value your feedback and take our patients' opinions very seriously. We are committed to improving our services and ensuring that all our patients receive the quality care they deserve. We would like to invite you to contact us directly to discuss your experience further and find a solution. Thank you for your time, and we hope to change your perception in the future. Sincerely, The Dentix C.C. Portal del Prado Team
I'm giving it one star for the attending physician, but it's definitely a total disappointment. I would never recommend it. First, I felt deceived, scammed, and robbed. They never mentioned insurance when they gave me the estimate. When I thought I had paid more than 50% of my treatment, they told me I owed more than 50% because my payments are divided into three installments. Give me a break! The…
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treatment has ended up costing me more; I've paid almost double, like when you borrow money from a bank (installment, interest, insurance)...🤬 I've had to file two formal complaints, and they only gave me half-hearted responses. I'm already preparing to take the case to the Superintendency because, on top of everything else, they refuse to return a balance that I HAVE IN MY FAVOR, money on which they are charging me interest and insurance. They say they CAN'T RETURN that balance because I've only paid 37% of the treatment. Give me a break! So, if after finishing the treatment and/or paying the full cost, they're capable of telling me, "We don't refund money. The only option is for you to find someone who wants to have treatment with us, and that way you get your money back, and internally you pass that money on to the patient." In the end, I would lose my money, because obviously I would never recommend this company. The doctors who have seen me through priority appointments have been rude and unprofessional. Thank God that so far, the attending physician has been responsible. (Thank God). And this is just one example; I've had many more terrible experiences with this company.
Reply from the clinic
Dear Erika Solano de Ramirez, We are deeply sorry to hear about your experience with us at Dentix C.C. Portal del Prado. We want to offer our sincerest apologies for any inconvenience you may have experienced during your treatment. It is our priority to ensure that all our patients receive transparent and high-quality service. We would like to better understand your situation and work together to find a suitable solution. We would appreciate it if you could contact our customer service team to discuss your case in more detail. We are committed to improving and learning from these situations to prevent them from happening again in the future. Thank you for your patience and understanding while we work to resolve this matter. Sincerely, The Dentix C.C. Portal del Prado Team
My experience with Dentix has been very negative, both due to the administrative handling and the diagnosis. Initially, they recommended a dental crown for a tooth that the clinic itself later determined could not be saved and had to be extracted, rendering pointless the treatment that had already been diagnosed, quoted, paid for, and recorded in my medical record. Payment was made by credit card,…
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d, and when the clinic canceled the procedure, I immediately requested a refund for the services not performed. Initially, they refused to accept the refund and only offered to leave the money as credit for other treatments. They eventually agreed to the refund, and their legal department even acknowledged the outstanding amount in writing ($3,865,500 COP), but after several months, the only response remains that it is "being processed," with no actual payment date. Meanwhile, I continue to pay credit card interest for a treatment that was never performed. The entire situation is documented through emails and official responses issued by the clinic itself. I absolutely do not recommend this clinic. The lack of professionalism, the excessive delay, and the way they have handled both the diagnosis and the refund is completely unacceptable and deeply disappointing.
Reply from the clinic
Dear E Jiménez, We deeply regret the negative experience you had with us at Dentix C.C. Portal del Prado. We appreciate you taking the time to share your feedback, as it helps us identify areas where we need to improve. We understand your frustration regarding the diagnosis and refund. We want to assure you that we are committed to resolving this matter as quickly as possible. We would like to review your case in more detail to expedite the process and find a satisfactory solution. Please contact us directly through our customer service department so we can provide you with the personalized attention you deserve. We are here to help and hope to rectify this situation. Thank you for your patience and understanding. Sincerely, The Dentix C.C. Portal del Prado Team
I had good results with my treatment; they have good professionals. It's a shame about the customer service; in my opinion, it's terrible. Some employees are rude and indifferent to your requests. The receptionist had her headphones on and wasn't paying attention to me; she didn't answer my question clearly. They scheduled an appointment for a certain time, I arrived, and then they said they…
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couldn't see me because the doctor had to leave. They don't even have clear schedules for the specialists, they don't notify you, they don't call with updates, they waste your time and money, and the information is confusing. The treatments do work, but they're very expensive. The price isn't fair for the customer service they offer.
Reply from the clinic
Dear Naydeth Lemus, We sincerely appreciate you taking the time to share your experience with us at Dentix C.C. Portal del Prado. We are pleased to hear that you had good results with your treatment and that our professionals met your expectations. We deeply regret that the customer service did not meet your expectations. Your feedback is very valuable and helps us identify areas where we need to improve. We will review our internal procedures to ensure that situations like the one you described do not happen again. The care and satisfaction of our patients are our priority, and we will work to improve communication and service at reception. We appreciate your patience and understanding, and we hope to offer you a better experience in the future. If you have any further concerns or need additional assistance, please do not hesitate to contact us. Sincerely, The Dentix C.C. Portal del Prado Team
Good service
Reply from the clinic
Dear Lina María Mendoza García, Thank you so much for taking the time to share your experience with us. We are delighted to hear that you received excellent service at Dentix C.C. Portal del Prado. Your satisfaction is our priority, and your 5.0 rating motivates us to continue providing the best possible care. We hope to see you again soon. Sincerely, The Dentix C.C. Portal del Prado Team
The worst clinic I've ever been to. They don't honor the agreed-upon treatment plan and claim I didn't follow instructions to avoid providing any guarantee for the service, which was terrible. Every time I went for an appointment, I had to wait a long time, only for them to never finish the treatment. That's why I stopped paying, since they weren't treating me and refused to guarantee their shoddy…
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procedures. Now, these unscrupulous people are trying to collect a balance without completing the procedure and have blocked another procedure in my name (the patient was someone else) that I paid for in full, even though that person wasn't receiving any treatment. We must report this company so they can no longer operate in Colombia.
Reply from the clinic
Dear Antonio Velásquez Barrera, We are deeply sorry to hear about your experience at our clinic. At Dentix C.C. Portal del Prado, we take our patients' feedback very seriously and want to address your concerns appropriately. We would like to better understand what happened and work to find a solution that is satisfactory for you. Please contact our customer service team directly so we can review your case in detail and clarify any misunderstandings. We appreciate your patience and hope to resolve this situation fairly and quickly. Sincerely, Dentix C.C. Portal del Prado
Terrible customer service. The "specialist" who attended to me was very rude. I was almost decided to start treatment, however, the treatment I received was appalling. The treatments are quite expensive, and to top it all off, they treat you like they're giving it away for free. If you have the opportunity to get your treatment at Dentix, don't take it.
Reply from the clinic
Dear Keitly Quintero, We are deeply sorry for the experience you had at our clinic. We take our customers' feedback very seriously, and your opinion is invaluable to us. We apologize for the treatment you received, as it does not reflect the service standards we strive to maintain. We would like to better understand what happened and take the necessary steps to improve. If you are willing, we would appreciate it if you could provide us with more details about your visit. You can contact us directly via email or phone. We appreciate your time and hope we can rectify this situation. Sincerely, The Dentix C.C. Portal del Prado Team
This is a terrible company; they end up losing money and you have to look for solutions with other specialists.
Reply from the clinic
Hello Yeinis Milena Sarmiento Gil, Thank you for taking the time to share your feedback with us. We are sincerely sorry to hear about your experience and the inconvenience it has caused. Your satisfaction is very important to us, and we strive to provide the best possible service. We would appreciate the opportunity to discuss your concerns further and find a way to address them. Please feel free to contact us directly so we can work toward a solution. Thank you for letting us know, and we look forward to the opportunity to rectify the situation. Sincerely, The Dentix C.C. Portal del Prado Team
The care directly at the clinic is very good, but the customer service online or via phone calls from both the clinic and Dentix is very poor.
Reply from the clinic
Mr. Carlos Andres Gamarra Batista: We sincerely regret the situation you've experienced. We'd like to understand your situation better so we can provide you with a solution. Please send us an email with your information to … More
For me, it has been a very interesting opportunity since they provided excellent support and service, both in terms of the staff and the materials. The dental treatment is going very well; I haven't had any problems at all. The process is …
Reply from the clinic
Dear Ms. Elvira Perez: We are very pleased to know that you are satisfied with our work. We strive every day to provide you with the best service. Your opinion is very important to us. Remember that you can contact us at 601-7569651 to submit any request, or visit www.dentix.co. Thank you very much!
The orthodontist, Dr. Sandra Gómez, was very kind and explanatory during the process and helped me a lot when I thought it was going to hurt by making me laugh.
Reply from the clinic
Mr. Frank Palomari, we are very pleased to know that you are satisfied with our work. Every day we strive to provide you with the best service, and your opinion is very important to us. Remember that you can contact us through our single national patient care line at 601-7569651. Thank you very much for trusting the Dentix method!
I'm very disappointed. The wait for appointments is incredibly long, like dealing with a public health insurance provider. I didn't receive a single appointment for an urgent treatment during the entire month of October... the service is terrible. I want to withdraw and continue my treatment at another facility.
Reply from the clinic
Ms. Ysneiris Galvis Villarreal, we sincerely regret the situation you've experienced. We would like to understand your situation better so we can provide you with a solution. Please send us an email with your information to … More
It's been almost a year since I had an implant, and I haven't had any proper checkups because they keep canceling my appointments with any excuse. Lately, they don't even answer my calls, and if they do, they take my information and then …
Reply from the clinic
Mr. Alejandro Mario, we sincerely regret the situation you've experienced. We'd like to understand your situation better so we can provide you with a solution. Please send us an email with your information to [email protected] or … More
1- They are a bit disorganized regarding waiting times; people wait more than one hour to be seen. 2- They never deliver what they offer (they indicate it includes a kit, but they don't deliver my orthodontic kit for 10 days). The advantage …
Reply from the clinic
Mr. Roberto Patiño, we deeply regret the situation you've experienced. We want to learn more about it so we can provide you with a solution. Please send us an email with your information to [email protected] or contact the … More
A terrible experience. My daughter is a Dentix patient and is getting braces. She's been paying for a year and three months, and out of nowhere, they tell us that after that time, next month they won't see her anymore because supposedly she …
Reply from the clinic
Ms. Angelica Lugo, we are very sorry to hear about the situation. We would like to understand it better so we can offer you a solution. Please send us an email with your information to [email protected] or contact our national … More
The service was good, but they need to be more organized with appointment times. Both in scheduling and in the actual appointment, I'm always given a specific time and then seen 40-60 minutes later.
Reply from the clinic
Dear Ms. María Carolina Ospino Campo, we are delighted to hear that you are satisfied with our work. We strive every day to provide you with the best service, and your opinion is very important to us. Remember that you can contact us … More
The people who served me were respectful and kind. Good service and good facilities.
Reply from the clinic
Mr. Steven, we are delighted to hear that you are satisfied with our work. Every day we strive to provide you with the best service, and your opinion is very important to us. Remember that you can contact us through our national patient … More
Excellent service; the receptionists are the best in customer service, the doctors are top-notch, and the advisors provide excellent support throughout the service.
Reply from the clinic
Good afternoon, Luis Carlos Bernal Garcia. We are very pleased to know that you are satisfied with our work. Every day we strive to provide you with the best service, and your opinion is very important to us. Remember that you can contact … More
The care and professionalism are excellent. This is my favorite dental clinic.
Reply from the clinic
Good afternoon, Mr. Arturo Goenaga: We are very pleased to know that you are satisfied with our work. We strive every day to provide you with the best service. Your opinion is very important to us. Remember that you can contact us at 601-7569651 to submit any request, www.dentix.co. Thank you very much!
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