Patients
Reviews of Dentistry Oral Solution.
Barranquilla, Colombia. 96 aggregated from Google. Screened for duplication and printed as written. They are not visit-verified.
The evidence
What patients actually wrote.
out of 5, from 96 reviews
Service according to the scheduled time on average
Reply from the clinic
Thank you! We hope to continue meeting expectations and caring for the oral health of our patients!
My sister told me she went in for one thing, and during the appointment they started pulling a cavity without warning her. The dentist didn't read her medical records. It took four appointments for something that could have been resolved in the first. The service was negligent. And even worse, they perform the procedure carelessly, as if they're in a hurry, without giving the patient the attention…
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they need.
Overall, a very bad experience in the emergency room and for medical appointments. They're only interested in whether you're a contributor so they can assume you'll have to pay co-payments again. In one week, I've been to the emergency room twice, and they don't even give you anything for the pain; they don't examine you, they just tell you to make another appointment.
Reply from the clinic
We regret your experience. We hope to continue meeting expectations and caring for the oral health of our patients!
The service was quite poor. Even though it was my first time in 10 years, the inspection was superficial. The cleaning was mediocre. The staff were poorly trained.
I've been trying to make an appointment since 8:30 and they haven't answered my calls yet. I also checked their WhatsApp number and they haven't responded to that either.
Reply from the clinic
Good afternoon, Mr. Ángel. Due to the heavy rain we experienced yesterday morning, there were delays in communication and responses to patients because of the high volume of messages confirming or canceling appointments, as well as transportation delays. We reviewed the tracking of your messages, and they were answered yesterday morning. Your desired appointment was also scheduled. We regret any inconvenience this may have caused and apologize for the delay in responding. Sincerely.
Why do they provide a phone number if they don't answer calls? They also don't have an email address or a WhatsApp bot to schedule medical appointments. With so many AI tools available, they don't use any of them to solve their appointment scheduling problems. I don't understand why Sanitas continues to rely on you.
Reply from the clinic
Good morning: We regret that you were unable to reach us through our contact channels. We have the following available for our users: PBX 605 3853302 Cell phones: 3135615029 3147622538 (WhatsApp available) Email: [email protected]. Or, if you prefer, send us your complete information and we will contact you.
The service is really poor... they don't have the right equipment and there's a clear lack of maintenance. There are delays of up to an hour in service and they don't offer any explanations.
The dentists here lack empathy, commitment, and should be less judgmental and more decisive; I went today in great pain and just because they didn't see any swelling or redness, they said I had nothing wrong with me. They even treated me like I was crazy; they said I was simply having an anxiety attack, which was a lie. They even asked me if I had used drugs. Let's see, I had a cavity so deep it…
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was even in contact with the nerve. It formed because the upper wisdom tooth, lacking space, grew incorrectly, preventing the toothbrush from cleaning that area. If private dentists didn't exist, I don't know what I would have done today. Thank God there are dentists who are committed, empathetic, and provide solutions. Unfortunately, there aren't any good ones in the EPS (health insurance providers) that we, like myself, pay into. Sadly, at Solución Oral, the dentist Franklin prefers to judge rather than solve our dental problems. Thank God it wasn't an infection, which sometimes isn't visible without inflammation or redness. Remember, everyone's body is different, and each person presents clinical symptoms in their own way. Guidelines are just guidelines; they aren't entirely accurate because we are all different.
Is there a number to make an appointment?
Reply from the clinic
Good morning. 6053853302 (PBX) and 3147622538.
Excellent service and helpful staff. We are foreigners and with a young child, it was our first time and we highly recommend it.
Reply from the clinic
Thank you for taking the time to share your experience at SOLUCION ORAL. We look forward to continuing to provide quality care to you and all our patients! We are committed to this!
The service is excellent; the staff at the front desk are very kind and attentive, and Dr. Edgardo Guevara provided excellent care. Thank you for the safety and confidence I felt during the procedure. 💯 …
Reply from the clinic
Thank you, Andrea! We look forward to continuing to provide you with excellent service.
I tried calling to make an appointment, a girl answered saying the system was down and to call back in an hour. I'm calling right now and they hang up on me.
Excellent dental clinic. I always go there through my Sanitas health insurance.
Reply from the clinic
Good afternoon Sergio, thank you for your comment, it encourages us to continue providing excellent service.
They never answer their phones to request an appointment; it's practically begging them.
Reply from the clinic
Good morning Jorge, fortunately you were able to reach us yesterday via our phone numbers, as you were assigned an appointment. We apologize for the inconvenience; we experienced a power outage this morning, which caused our phone lines to be unavailable. On the day of your appointment, please ask us to provide you with all the contact channels we have available for our users.
This is the third time this year that I've tried to make an appointment, but they don't answer.
They NEVER answer
Reply from the clinic
Hi Jorge, we're sorry you haven't been able to reach us. We're currently experiencing a power outage and our PBX is down. Please contact us via WhatsApp or by phone at 3147622538, which belongs to our company. Thank you.
Dear Dental Center Team, I want to express my sincere gratitude for the excellent service you provided. Your professionalism, attention, and kindness made my experience truly positive. Thank you so much!
Reply from the clinic
Thanks Mauricio for your comment, it encourages us to keep improving!
The worst part is having 3 different dentists and they are all terrible, they treat patients badly, and getting an appointment is a problem every time I try to make one.
Reply from the clinic
Good morning, we regret the negative experience and would like to contact you to understand the reason for your dissatisfaction. The phone numbers listed here on Google are incorrect. Please use 6053853302 or 3147622538, or email us at [email protected]. Contact us. Thank you!
34 minutes calling to schedule an appointment, the worst part was they never answered.
Reply from the clinic
Hi Heidys, we're sorry you had a negative experience. The phone numbers listed here on Google are incorrect. The correct numbers are 6053853302 and 3147622538, or you can email us at [email protected]. Please contact us. Thank you! We will get back to you.
It's the butchers themselves; the materials they use are useless and damage your teeth. What terrible service, really 😔 …
Reply from the clinic
Hi Rafael, we're sorry to hear about your negative experience. We'd like to know what happened, but we don't have any further information about you.
Excellent dental center. I had surgery to close an oroantral fistula performed by Dr. Edgardo Guevara, a magnificent oral health professional. I 100% recommend this place for oral procedures. I definitely prefer to travel from Soledad to this area of Barranquilla for my dental procedures because of the medical reliability of the clinic. Thank you very much for your care. Location: Plaza del…
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del Prado Shopping Center. Address: Carrera 49B # 71-01, 2nd Floor, Suite 15
Reply from the clinic
We're glad you had a positive experience!
I waited over half an hour for a reply and nothing. Awful.
This EPS Sanitas is making agreements with dental offices, I see them as serious, these people from these offices never answer
It's a problem that they don't answer the phone. However, the medical care is excellent; hopefully, they'll resolve their phone service issues.
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