Patients
Reviews of Dental - Dentum poliklinika.
Zagreb, Croatia. 132 aggregated from Google. Screened for duplication and printed as written. They are not visit-verified.
The evidence
What patients actually wrote.
out of 5, from 132 reviews
I came based on a highly authoritative recommendation and I am very satisfied: great organization, the world's best dental technologies and fully competent dentists, excellent attitude towards patients.
Reply from the clinic
Dear Darko, thank you from the bottom of my heart for sharing your experience with our clinic! Satisfied and happy patients are our greatest reward, which is why we are especially happy to hear such words. Please accept my best wishes from the entire Dentum team!🤗
A bit pricier place, but extremely good dental services. Staff is very polite and always ready to give advice. I've been visiting for years and was never disappointed.
Reply from the clinic
Thank you!😊 …
I came to Dentum at the age of 24 with a completely devastated dental picture due to difficult life circumstances in childhood/early youth. At Dentum, I went through almost all branches of dental medicine and 2 years later, I can eat and …
Reply from the clinic
Dear, thank you from the bottom of my heart for sharing your experience with our clinic! Satisfied and happy patients are our greatest reward and that is why we are especially happy to hear such words. Please accept many greetings from the entire Dentum team!🤗
Everything in one place, pleasant and professional staff, and patient care. They exceeded all my expectations.
Reply from the clinic
Thank you!😊
The professionalism and kindness of all the employees is at its absolute maximum. I felt very comfortable. Thank you
Great experience, great communication and very professional team. Super fast turnaround and great quality. I will be definitely coming back. Thank you team Dentum!
Reply from the clinic
Dear Sandra, thank you so much for your kind words. Keep smiling!😃 …
Tl;dr: Very concerning and dismissive specialist; do not visit for implants I’ll begin this review by thanking the assistants, nurses, drivers and other staff for how kindly they treated me during my stay at the Dentum clinic. I had an amazing conversation with Dragi when I arrived nd settled quite nicely at the accommodation. I had 2 appointments with 2 doctors to: 1. check the possibility of…
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of putting 2 implants in (and the related costs of the procedures) and discuss 2 teeth that are painful and causing discomfort (the most painful one is a root canal) 2. discuss with an orthodontist the general alignment of my teeth and because I knew I needed a specific tooth to be moved to make place for an implant. I did an initial x-ray and met the most uncomfortable and dismissive doctor I’ve ever come across. For context, I have already done some initial appointments with doctors in Paris to discuss implants, so I had an extensive information sheet with regards to what I needed done. Regarding one tooth that is hurting and I was worried had decay, I communicated clearly that it was bothering me and I was very worried about it. He looked at the images and decided there was nothing there and « maybe the issue got resolved ». I thought that was a very odd thing to say without even looking at my mouth. I insisted that I am not imagining the pain and doctors in Paris had already suggested something. He was then willing to get up, almost reluctantly put some gloves on and looked quickly inside my mouth, poking at the tooth that was hurting. I told him yes, it is painful. He then ordered a scan that cost me a 100euros. When it got there, he chuckled at the image, his back turned to me, and dismissively repeated that as he said before, there was nothing wrong with the tooth. I then asked about the implants I needed to replace two missing teeth, which he turned around again, to measure the bone for one implant and told me that yes, he can do the implant for that one. For context, the doctors I saw in Paris measured the bones before the appointment and told me that I was missing a very tiny bit they could fill in using a special procedure. Hence his answer was already setting off a bunch of alarms in my head. I asked about the second missing tooth and he shrugged it off, saying the bone was « weirdly shaped » and he doesn’t think it is needed to do an implant there. Here again, I had already been told that it would be a 2 step process, where we needed to move the upper molar that had filled the empty space before placing the implant with the special procedure. When I sat down with the assistant to look at the quote, I made sure to mention that his answers are so troubling that I didn’t want him to treat me, and I was hoping the next appointment was not going to be as disappointing. I believe my message went through because I met an incredible orthodontist who took the time to examine my teeth and was able to find what was causing me pain: my gum around the root canal was visibly inflamed and causing pain and bleeding. We discussed the treatments I needed for it and she very honestly communicated what she thought was best for me to do in Paris or things I should just not worry about, which I really appreciated. The assistant had to later admit that the first doctor « just missed the issue », which funny enough cost me 100euros. At the end, the only treatments I would have needed to do at Dentum are the implants, but I found the interactions I had with the doctor who is supposed to do them so troubling that I do not feel safe going forward with them. It pains me to write this review because of all the amazing people I met, but I found it important because it is very concerning to see a doctor completely dismiss a patient telling them about pain and discomfort they are experiencing, and not do the required checks needed for implant or communicate a comprehensive diagnosis and treatment plan.
Reply from the clinic
Dear Fatou, thank you for taking the time to share your feedback and for your kind words about our team. We are glad that you felt well supported by our assistants and orthodontist. We are truly sorry that your interaction with one of our doctors left you feeling uncomfortable. Every patient deserves to feel heard and respected, and we regret if this was not your impression. We would also like to clarify that the doctor carried out a full diagnostic assessment in line with professional standards. This included a clinical examination of the tooth causing you pain as well as a 3D CBCT scan, which was necessary to accurately evaluate the condition of the bone, gum, and surrounding structures. A 3D scan allows for a much more precise assessment than a 2D x-ray and is an essential step in safe implant planning. These diagnostics, including the OPG and CBCT scan, are part of the patient’s medical documentation and the doctor’s professional responsibility. When planning implant placement, it is crucial not only to assess the available bone but also to carefully evaluate spacing, bite relationships, and the future position of the crown to ensure long-term stability, function, and hygiene. These factors sometimes lead to treatment recommendations that may differ from previous opinions. Your feedback is important to us and will be reviewed internally. Should you wish, we remain fully available to provide any additional clarification regarding the diagnostic findings and proposed treatment plan. We wish you the very best with your continued care.
You feel very well cared for; the doctors are very kind and empathetic... They really listen to their patients... I've been there several times and have always received a warm welcome; the clinic is simply wonderful.
I live in London but Dentum has now been my dentist for 3-4 years. Truly exceptional and incomparable to any dentist I’ve been to in the UK - including overpriced Harley Street “specialists”. The entire process is seamless, with airport pick up and good accommodation in the building. The area itself is nice too, with plenty of cafes, supermarket etc. in the area and close enough to the centre to…
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explore Zagreb in the evenings. Thanks Mia and Dentum team! Jamie
Was quite nervous before I first came to Dentum. I was soon put at ease seeing the clean modern treatment rooms, very friendly and helpful staff, treatments were discussed to find the best options. I come back each year now for check-ups and look forward to each visit.
Reply from the clinic
Dear Robert, thank you very much for your kind review. We appreciate the trust you have placed in us, and hope your smile brings you joy for many years to come! 🤗 …
Dentum is a place I’d 100% recommend, they are very professional and provide a very good service, I’m still in the process of my treatment but I’ve had excellent care.
Reply from the clinic
Thank you!🤗 …
Dr. Petra Đordan is so kind, professional, and very caring! Fear is present, but less and less thanks to DR Petra!
Reply from the clinic
Thank you!🤗
I have been coming to Dentum for years because the service is at an enviable level. Special praise to Dr. Kosmina, who patiently explains every step and is expert in his work.
This should be enough proof of satisfaction with Dentum's services
Truly professional service at a sensible price. The service is exceptional. Airport pickup is excellent. If you are lucky enough to have accommodation in the building it is totally stress free. Highly recommended. I tell everyone to use Dentum.
The staff at all levels are professional and friendly, open to suggestions but present their recommendations in a receptive, easy-to-understand manner. All in all - excellent!
Reply from the clinic
Thank you! 😊
Since I haven't had a very good experience with dentists so far, I experienced something at the Dentum clinic that I could not have imagined even in my dreams. From the moment I arrived, (the kind nurse) to the first examination (Dr. Bago, a wonderful person) with whom I discussed in detail how to solve my dental problem, and finally to the perfectly done dental work. For a difficult and long…
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dental procedure, because it had to be that way for me (implant placement), which was done superbly and professionally by Dr. Bago and Dr. Novak, I have nothing to say except a huge THANK YOU! Dr. Darijo Novak and the nurse who guided me all the way to the very end, i.e. the completion of the entire treatment, wonderful, cheerful and above all professional. All praise to the entire Dentum clinic team. You have restored my confidence and put a smile on my face again🥰
I came to the clinic with my sister and at the first meeting with the staff I knew that this was exactly what I was looking for. Expertise, friendly staff, accommodation, high-level hygiene. That's how I decided and I've never regretted it. When it was all over, I told Dr. Andrej that I was sorry that my association with you had ended, and the Dr. just told me "in fact, he's only just starting…
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regular check-ups," and so I went for regular check-ups and everything has been fine for 6 years. Warm regards to the entire Dentum
Reply from the clinic
Dear Merima, thank you for your wonderful review 🥰 Big greetings from the entire team, especially Dr. Andrej Božić!
Unfortunately, I cannot recommend this clinic as I had a very bad experience. I went there five times, and four of those times I had severe infections. They claimed I was grinding my teeth, even though I no longer had any molars to grind on, or that I had a vitamin D deficiency, which has nothing to do with infections. They were also unprofessional. When four implants fell out, they should have…
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been replaced, but no, I had to pay an additional €700. On top of that, because of the numerous infections, they offered me a discount, which they ultimately didn't honor. When I wrote to them explaining that the original estimate included a discount and they suddenly wanted €2,000 more, I received no response. Instead, they kept asking when I would continue my treatment with them. Within eight months, I had to take twelve boxes of antibiotics just for the dental infections. I must emphasize that I am otherwise a healthy woman, both before and after my appointments with them. Except for the dental infections that started. I would never go there again. There's a dentist there who gave me my first Botox injection. It lasted three months, but the second time she charged three times as much as the first time, and it was terrible. I had to have it corrected in Switzerland because it looked so awful. I wouldn't wish what happened to me on anyone, especially since it was incredibly painful.
Everyone at the clinic is professional and kind. They tried to find me the earliest possible appointment. The nurses were very kind and kind. Dr. Igor Kosmina, expert and professional. He tried to make the procedure as painless as possible. Full of patience and understanding. For every recommendation.
Reply from the clinic
Thank you very much 🤗
I would like to sincerely thank the entire Dentum clinic team for such a positive experience. I came to the clinic very anxious, as I have a strong fear of dentists, and especially because in Slovenia I was told that one of my teeth should be extracted. That tooth was the main reason for my visit and caused me a lot of stress. Dr. Dunja was absolutely amazing! Calm, professional, and incredibly…
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y kind. She explained everything in detail, took her time, and made me feel safe and relaxed in the dental chair, which means a lot to someone who is afraid of dental treatments. Instead of extraction, she carefully explained that the tooth could be protected with a crown, which was made in just one day. This brought me enormous relief. I would also like to give special praise to her assistant Martina, always friendly, smiling, and patient. She answered all my questions and made the whole experience even more pleasant. You can really feel the teamwork and positive energy between them. If anyone has any doubts about this clinic, I truly recommend not to hesitate- just go and take care of your teeth. You will be in great hands♥️
Reply from the clinic
Thank you very much🤗
If I could, I would give 10 stars. Very kind people and always ready to help at any time. I am very happy that I chose Dentum. The people are professionals and know their job, they provide quality and that is appreciated. I look forward to every visit to Dentum and I always go home smiling and overjoyed.
Reply from the clinic
Dear Marinko, thank you for your kind words. The satisfaction of our patients is our first priority and words like this mean a lot. Many greetings from the Dentum team!😃
I don't usually write reviews, but when someone is an expert in their field, I have to give a lot of praise to Dr. Dario Novak because he is a master at his job and the rest of the staff is top notch 🙂 …
I can only recommend it, very good clinic, great doctors and nurses, very professional and kind.
Reply from the clinic
Thank you for your kind words and trust. Greetings from the whole team! 🤗
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