Reviews of COB - Centro Odontológico de Brasília.

her to my family and friends, and I recommend her to anyone who is interested.

r 1, 2025, I had an appointment scheduled for 5 PM with the dentist who has been treating me since January 2025, responsible for the treatment of my wisdom teeth. I arrived at the clinic early, around 4:30 PM, and checked in at reception. I waited patiently, but time passed without any updates or feedback about my appointment. Around 6 PM, I was informed that the doctor was finishing a surgery after questioning the delay at reception. What caused me great discomfort was the total lack of clear and transparent communication. After almost two hours of waiting, already inside a consultation room, I was informed that the responsible professional had needed to leave due to an emergency and would not be available to see me. I was then directed to other dentists who, I repeat, provided adequate care, but the situation could have been handled in a much more respectful and organized manner by the reception, which had prior knowledge of the professional's absence hours before my arrival at the clinic. The next day, I contacted the clinic again and was able to be seen by my trusted dentist, Dr. Luciana Barros, with whom I had the surgery. I have no words to describe how excellent her professional conduct is: ethical, careful, humane, and attentive. Throughout the entire process, from pre- to post-operative, she was impeccable, closely monitoring my recovery and demonstrating genuine concern for my well-being. She is a top-notch professional, whom I recommend without hesitation. However, even after this positive experience with the dentist, on September 22, 2025, I returned to the clinic to have the stitches from the surgery removed, with an appointment scheduled for 3 pm. I arrived around 2:37 pm, introduced myself at reception, and waited. Once again, I spent almost an hour waiting without any response or information. Only when I questioned an assistant I knew did I discover that the doctor was not present, as she was on leave for health reasons. In other words, once again the reception staff failed at something basic: communicating the professional's absence to the patient and offering alternatives. It is important to emphasize that I would have had no problem having the stitches removed by another dentist at the clinic; what angered me was the lack of respect, clarity, and professionalism of the reception staff, who preferred to leave me waiting in silence. Because of this, I did not have the procedure done and left the clinic, feeling once again disrespected and diminished. I understand that unforeseen events happen, and I know that the routine of a dental clinic can be full of emergencies. However, the way patients are treated in these situations is what really makes a difference. In my case, on two occasions, I felt neglected by the reception staff, and that is unacceptable. My suggestion is that management seriously invest in training and development for the administrative staff, focusing on customer service, assertive communication, and handling unexpected situations. The clinic has excellent professionals in the technical area, but it seriously fails in the first line of contact with the patient. I leave this report with the aim of being constructive: I hope that the clinic pays attention to these points, because the patient deserves respect, clarity, and consideration in any circumstance.

d to perform my wisdom tooth extraction. At my first consultation, I already noticed the difference. It was, without a doubt, the best experience I've ever had in a dental office. Dr. Luciana explained everything clearly and simply, conveying security and a welcoming atmosphere, which made all the difference for me, as I don't understand much about the area. On the day of the wisdom tooth surgery, I was surprised again. She reassured me before the procedure, explained every detail, and reinforced that it would be a straightforward surgery. And it really was! Throughout the entire process I felt no pain whatsoever, and the post-operative period was wonderful: I had a quick recovery without any suffering, precisely what worried me most and made me anxious. I am immensely grateful for Dr. Luciana's professionalism, care, and attention. In addition to performing the procedure with excellence, she managed to convey security, support, and clarity at every stage. Without a doubt, a professional who makes all the difference.

with the procedure upon payment. My father, who always has his treatments covered by the insurance, was surprised by the information, did not have the money on hand, and understandably preferred not to complete the procedure at that moment until he confirmed coverage with the plan. Today, I contacted the clinic. I spoke with the receptionist Rayane from the Águas Claras unit, who has not yet given me any information. Therefore, I contacted the Asa Sul unit and spoke with the receptionist Maria Eduarda to clarify the situation, and I had another surprise: no request had been made to the insurance company. In other words, the dentist's refusal had no basis whatsoever. Only after I followed up did the clinic process the request, and the procedure was duly authorized by the health insurance company, as informed by Maria Clara. I tried to speak with the person in charge of the unit, but apparently there isn't one; they gave me Valquíria's name, but she wasn't at the clinic today. Therefore, I express my dissatisfaction with the lack of organization, transparency, and professionalism on the part of the clinic and the responsible professional. Furthermore, I consider this attitude a clear attempt at improper billing, which constitutes a disrespect to the consumer and a violation of the Consumer Protection Code.

o bring my whole family to the clinic. Today, my children are patients of Dr. Carol, a pediatric orthodontist, who does impeccable work. My mother is a clear example of the humane and unique treatment offered at COB. She underwent a long rehabilitation treatment due to severe bone loss and, consequently, the loss of many teeth. She was treated like a daughter by Dr. Walkíria, who always made a point of explaining the treatment step by step, as well as providing options (paths) for us to choose from. With the guidance, dedication, and immense experience of the doctor, she provided much more than just a new dental aesthetic for my mother, who is 75 years old. She brought back her self-esteem and the smile that was hidden behind masks or hands out of shame for looking that way. My mother now smiles, a beautiful and absolutely natural smile, and this goes far beyond that, because I am convinced of how much this achievement was awaited by Dr. Walkíria herself, who truly committed herself to the challenge of restoring the smile of someone she didn't even know. She cared for and looked after my mother like a daughter, a genuine concern from someone born to practice dentistry. From the first consultation, she looked at my mother with generosity, humility, and humanity, and promised that she would feel good about herself again. She fulfilled her promise on May 12, 2025, when that smile returned 🌻 Dr. Walkíria and her entire team, my sincere gratitude 🩵 Marcela Palma.