Patients
Reviews of Clínica Oral Essence Dental Clinic.
Natal, Brazil. 43 aggregated from Google. Screened for duplication and printed as written. They are not visit-verified.
The evidence
What patients actually wrote.
out of 5, from 43 reviews
An excellent welcome from the booking, arrival and consultation with Dr. Ralleyka, very young and competent!!! Thank you ❤️🌷 …
Reply from the clinic
We loved having you here. Thank you so much for choosing us and allowing us to take care of your oral health.
Unparalleled service, not to mention the excellent facilities and impeccable service. Even though I don't like going to the dentist, I felt comfortable, I highly recommend it! 🤩 …
Reply from the clinic
We are so happy to have you, Danilo! You have become a very dear patient to all of us. Thank you so much for allowing us to take care of you and your smile.
Dr. Simone's service is excellent and very professional, not to mention her friendliness. Dr. Priscila is very thorough, explains the procedure well, is very delicate, and in my case, the service was perfect. Fair price and everything very organized. The hygiene of the office is impeccable. The secretary is very organized and friendly.
Reply from the clinic
We loved having you here and the pleasure of taking care of you. Thank you so much for your trust and recognition. This motivates us and assures us that we are on the right track. Until your next appointment.
Thank you, receptionist Luana, for making a difference every day with your attentive service. 🥰 Special thanks to Dr. Simone for her captivating way of being, with so much talent and dedication. Her gentle face conveyed security, empathy, affection, care, and love. May her hands continue to give people more reasons to smile every day. ❤️ Congratulations to the entire Oral Essence team for the war…
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arm welcome and for receiving me so well. 👏🏻
Reply from the clinic
Thank you so much for your kindness, Aline. We loved having you here. We are so happy to know that you felt comfortable in our clinic. We will always be here to take care of you in the best way possible. May God bless your life.
Our first contact with Dr. Ralleyka was excellent; he treated my autistic daughter in a unique way, and that is very gratifying for me as a mother to see the beautiful scene, the understanding, and the care he showed my little one ❤️♾️
Reply from the clinic
Hello Cristina, thank you so much for entrusting us with the life and health of your little daughter. Inclusion is one of our missions. Receiving special needs patients is not only a pleasure, but also a way of receiving and giving the love we have within us. Thank you so much for the opportunity to experience this exchange!
My experience with Dr. Simone was very pleasant. She showed care and attention in answering questions and providing guidance for the procedures to be performed.
Reply from the clinic
Thank you for the recognition, Maria Cláudia! Our role is always to act transparently with our patients. Explaining each step of the procedures in detail is part of the success of any treatment. And knowing how to listen to and understand the patient's complaint helps us a lot to handle each case individually. Thank you for choosing us.
Excellent service, from reception to the dentist, Dr. Júlia. Congratulations!
Reply from the clinic
Thank you so much, Wanessa. It's always great to have you here.
I had the pleasure of visiting this clinic and I fell in love with it. It's a super cozy place, with excellent professionals. The receptionist, Luana, is very friendly and proactive, not to mention the incredible service from Dr. Simone. She's wonderful, answered all my questions, performed all the procedures flawlessly, and truly offers humanized care! I loved it! 😍
Reply from the clinic
The pleasure was all ours. I am very grateful for your kind words and for your trust in my work. I will always be available to assist you and your entire family. This recognition and the bond we have created are priceless and serve as fuel for us to continue. Sincerely, Dr. Simone.
PERFECT service. I was seen there for the first time and fell in love. From the very first moment, I could see how special the clinic and the professionals are. We were greeted by the receptionist Luana, in a very loving and attentive way. The patient was my son, he is autistic, and I was a little worried because I didn't know if we would be able to do what was necessary on his tooth since it…
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it was an environment he didn't know yet. We were seen by Dr. Simone, an excellent professional, who, with her expertise, received us in a unique way that charmed me and my son as well. In a playful way and with a lot of love, she managed to perform the procedure calmly! Thank you to the Oral Essence Clinic for your attention and care. Now, we are just waiting for the next appointment.
Reply from the clinic
These words prove to us that we are on the right track. Caring for people's general and oral health goes far beyond technique. But, above all, it's about having empathy, sensitivity, respect, and love for what you do. Because each patient is a unique and peculiar being, therefore, we must treat them in a personalized way, respecting their limits and planning each treatment individually. We are an inclusive clinic, and we always strive to make each consultation as light and pleasant as possible. You can always count on us.
I really enjoyed it! The receptionist was super polite. The dentist was very competent.
Reply from the clinic
Thank you for your kind words and for choosing us :)
The dentists are excellent, especially the doctor who only sees children and Dr. Simone. However, the receptionist is extremely rude on the phone, has no patience to explain questions, and raises her voice arrogantly. Unfortunately, I had to go the first time because my children and I were in a hurry to get an appointment, but due to the receptionist's rudeness, I will not return. However, I…
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commend the doctors, who are excellent and attentive.
Reply from the clinic
Hello Vanda! How are you? This is Dr. Simone Martins, and on behalf of the Oral Essence clinic, I apologize for the bad experience you had. I would be pleased to see you again, and you can be sure that this complaint will not be repeated. God bless you, and see you soon.
Organized, empathetic, and professional staff. The dentist is professional, demonstrates empathy with clients, and enjoys the work he does. He explains procedures and provides guidance clearly. Oh, there are only two parking spaces, but on the three visits I made, there was no one waiting!
Reply from the clinic
Thank you very much, João Paulo. That's our mission: To make that dreaded trip to the dentist a pleasant, humanized, and comfortable experience.
Excellent clinic, I receive all my treatment and my son's treatment there. I always receive excellent care from Dr. Priscila. I highly recommend them.
Reply from the clinic
Thank you for choosing us, Igor. It will always be a pleasure to serve you.
I was so happy to have found this clinic in Natal! Dr. Simone is wonderful, very competent, and she treated me. I thank God so much for choosing this clinic!
Reply from the clinic
We are very happy about that. You are a very special patient, and we will always be available to take care of your health. Thank you for choosing us, even knowing that we have excellent professionals in your city.
Wonderful and highly skilled professionals, excellent service, very comfortable and welcoming environment. I highly recommend them!!! Congratulations!!
Excellent service from Dr. Simone. Very pleasant place. 👏👏 …
Reply from the clinic
Thank you for your feedback, have a great day!
Wonderful clinic, I received excellent care from Dr. Simone. I highly recommend it!
Terrible experience. Professionals don't show up on time. They confuse patients' schedules. Poorly done restorations. I had to return to have the work redone due to the poor quality of service. I do not recommend this place.
Reply from the clinic
Hello Larissa, how are you? We would like to inform you that Oral Essence Clinic is under new management and with a new team. We regret what happened and apologize for the inconvenience. We checked the system and found that on the day of your return, the doctor who provided your initial care was no longer part of the Oral Essence clinical staff. To resolve your issue, we scheduled an appointment with another doctor, and your problem was solved. Regarding the time of your appointment, it is quite common for appointments to be slightly delayed when it involves a walk-in appointment. Oral Essence Clinic is at your service.
They scheduled an appointment for a specialty that the facility doesn't offer. Poorly trained staff. Terrible.
Reply from the clinic
Hello Marcele, how are you? The Oral Essence clinic is under new management. First of all, we regret what happened and apologize. If you have any questions about the services we offer, as well as whether this service is covered by your health insurance or only privately, we will be happy to clarify. Sometimes, patients call and don't know the correct procedure they need, and communication can be misunderstood. In these cases, we ask that you send us a photo of the referral so we can guide you in the best way. The Oral Essence Clinic is at your service.
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