Patients
Reviews of Clínica Loyola.
Bogota, Colombia. 166 aggregated from Google. Screened for duplication and printed as written. They are not visit-verified.
The evidence
What patients actually wrote.
out of 5, from 166 reviews
Our experience with Clínica Loyola has been very disappointing. The prices for procedures are quite high for the quality of service and care received. On several occasions, we perceived a lack of empathy and even disrespect from some doctors and staff towards the patient, something that definitely should not happen in a healthcare institution. We underwent a prosthesis procedure that cost…
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st approximately 18 million pesos, and unfortunately, the prosthesis broke in less than 15 months. When we requested the warranty, instead of receiving a clear and timely solution, we encountered numerous administrative and medical obstacles, unjustified appointments, and long waits without concrete answers. To date, we have not received an effective solution or the fulfillment of the warranty for the procedure. We expected greater responsibility, support, and quality from the clinic.
My experience with this clinic has been very disappointing. A medical procedure was canceled on the doctor's direct orders; however, the administration refuses to provide any information regarding a refund. The lack of professionalism and effective communication channels is evident. I do not recommend this place if you are looking for serious and responsible treatment of your money and your…
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health.
The best
Excellent clinic
Excellent dental and aesthetic clinic, very professional and a very family-friendly atmosphere
Just like everything else they sell on television, it's terrible.
Reply from the clinic
Hi Marisol. We're very sorry for any negative experience you had, but we're very interested in helping you. Please share your case with us via WhatsApp at +57 3123744545 so we can address your situation immediately.
I received treatment at the Restrepo location. I have already received the results. I am very satisfied. I am incredibly grateful to the team of professionals and all the staff who assisted me. I highly recommend them to my family and friends, as they are an excellent solution for our required treatments.
I had surgery at this clinic in December 2024 with Dr. Juan Carlos Leyva, and it was the worst thing I ever did. Let me tell you my story. I had breast augmentation surgery four years prior, which was very nice, with no marks or scars. The only problem was that women are very vain, and I wanted them to look more prominent with a deeper cleavage. I also wanted the implants to stay in place when I…
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lay down because they were outside the muscle. That was my concern, and that's why I went to this clinic. I had a consultation with Dr. Juan Carlos Leyva, and I explained that I wanted a lift so they would be positioned behind the muscle. I explained it in detail, and he said it was possible, that they would look very nice, and that the incision would be through the areola. He's the surgeon, and he knows what he's doing and studied for it. I agreed, we arranged everything, scheduled a date, and I paid. Everything was fine up to that point… When the day of the surgery arrived, I woke up and asked him how my breasts looked. He replied that he couldn't place them behind the muscle because doing it that way would make us enemies since there would be exposed skin. I was very sad because we had discussed it beforehand, and if he had known this would happen, he would have told me it was better not to do it, or I wouldn't have wasted my money. Afterwards, when I went for the follow-up appointment, it was horrible. The scar is the ugliest I've ever seen. He destroyed my areola, damaging it completely. He didn't even take the time to make sure the nipples were in the same position. The incision was awful. It was an implant that wasn't right for my body. Even the assistant saw me and said, "How could he do that to me? He knew better." She said she wasn't in favor of surgery, which is why I was. I ended up worse than before. I lie down, and the implant shifts. The areola is destroyed, and I have to have reconstructive surgery again. Be careful so this doesn't happen to you.
Excellent and very professional service.
Excellent service 🦷🔟out of🔟 …
Reply from the clinic
🤩💪 …
Excellent service. They have a specialist for each service. We can rest assured that we won't be seen by a single dentist for all specialties without the necessary expertise; that won't happen at Clínica Loyola. 👍 …
Excellent service
Excellent clinic
I'm giving them one star not because they deserve it, but because there's no lower rating. The service is terrible. I absolutely do not recommend this clinic. They don't care about their patients, and if you file a complaint, they NEVER take responsibility for it. The "professionals" they claim to have tell you to your face that they don't know what to do about any situation arising from a…
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procedure, and believe me, as a patient, that leaves much to be desired. They prevent patients from even requesting appointments. Personally, as a family member, I had to go to the clinic to demand an appointment for my mother because they were putting obstacles in her way to schedule it, and this was over a month ago. I'm still waiting for a response from the clinic.
Reply from the clinic
Good afternoon, Ms. Sandra. We sincerely regret the difficult time Ms. María Helena has experienced. We want you to know that we are already addressing your situation and one of our staff members will contact you shortly to ensure a complete and satisfactory solution. Thank you for your patience and for giving us the opportunity to improve.
Excellent professionals: Dr. Yances in Orthodontics, Dr. Francy in Periodontics, Dr. Maria Isabel in Oral Rehabilitation... Ready to collaborate and work as a team.
Reply from the clinic
Hi Yeimy! Thank you so much for your kind comment. We're delighted to hear that your experience with our services has been positive. Your satisfaction is our greatest reward. At Clínica Loyola, we always strive to provide you with well-being and happiness through our services.
Excellent service, everything was truly professional, organized, clean, and the procedures were excellent!
Reply from the clinic
Hello Beatriz! Thank you so much for your kind comment. We're delighted to hear that your experience with our services has been positive. Your satisfaction is our greatest reward. At Clínica Loyola, we always strive to provide you with well-being and happiness through our services.
Very good service and excellent results
Reply from the clinic
Hi Karol! Thank you so much for your kind comment. We're delighted to hear that your experience with our services has been positive. Your satisfaction is our greatest reward. At Clínica Loyola, we always strive to provide you with well-being and happiness through our services.
Excellent professionals at this clinic. I had my wisdom teeth extracted about two months ago and I didn't even have any swelling. Most importantly, they give injections before the procedure to prevent pain. Thank you! I highly recommend them. 💙🦷 …
Reply from the clinic
Response from the owner Edited a year agoHi Alexandra! Thank you so much for your kind comment. We're delighted to hear that your experience with our services has been positive. Your satisfaction is our greatest reward. At Clínica Loyola, we always strive to bring you well-being and happiness through our services. 🤩💪
Thank you for the service, I am satisfied
Excellent service, very good treatment from the moment you arrive.
Very good service
My mom had her implants done 3 years ago and her quality of life has improved a lot.
Excellent service! María Camila was my dentist and she was super kind and caring. I was delighted with the experience and would repeat it a thousand times over! 🥰 …
Excellent service
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