Rene Vasquez
April 2026 · ★ 1
We had a terrible experience as a family because of the owner of this clinic, "Andrés Gallardo," while we were waiting for my 5-year-old daughter to be seen. It's clear his ego and arrogance got the better of him. It's very unfortunate because the care we had received from the staff was undoubtedly some of the best in Talca, which is why we had returned. But for that very reason, and out of respect for myself and my family, I am making this complaint public. I hope this doesn't happen to anyone else.
Clinic response ():
Response from the owner 6 months agoDear Mr. Vásquez, We sincerely regret that your experience was not what you expected. At Clínica Pichimapu, we always strive to provide excellent service and respectful treatment of each patient and their companions, as you have seen in previous visits. Regarding what happened, we would like to clarify that as a clinic, we ensure not only the quality of care but also respect and safety within our facilities. In this case, the situation arose because you were asked to sit properly in the waiting room chairs, as you were lying down improperly, which could cause discomfort to other users. We subsequently regret that your reaction included offensive remarks toward the clinic, which violates the rights and responsibilities that protect both patients and healthcare staff. We understand that the experience may have been uncomfortable for you, but we reiterate that our actions always seek to maintain a safe and mutually respectful environment for all the families who visit us. Sincerely, Andrés Gallardo Riveros Executive Director Pichimapu Clinic Translated by Google ・ See original (Spanish)
