Patients
Reviews of Clínica Dental Dentalex.
Santiago, Chile. 165 aggregated from Google. Screened for duplication and printed as written. They are not visit-verified.
SmileJet AI analysis
What these reviews add up to.
7.7 out of 10
Overall score
This is a highly reputable clinic located in a primary hub, offering state-of-the-art restorative and cosmetic dental treatments. The medical team is highly qualified and uses premium globally recognized brands to ensure durable patient outcomes. It is fully equipped and well-suited for international dental tourism.
Authenticity
8/10Baseline 8: website verified. No review manipulation penalty for Google Reviews. Final 8.
Treatment quality
7/10Baseline 7: reviews and materials analyzed. No deductions applied. Final 7.
Cleanliness
8/10Baseline 8: hygiene protocols supported by equipment. Final 8.
Team
8/10Baseline 8: dentist Dr. Juan, Dr. Javiera named. Final 8.
Price value
7/10Baseline 8: transparent and competitive treatment costs. Final 7.
Tourist suitability
8/10Baseline 8: tourist support offered. Final 8.
What comes up well
- Led by experienced dental specialists including Dr. Juan
- Partners with leading laboratories for high-quality restorations
This analysis is written by AI from the reviews below and the public sources it could find. It is a reading of what patients reported, not a clinical endorsement and not medical advice. How clinics are listed and screened is set out in our trust and safety policy.
The evidence
What patients actually wrote.
out of 5, from 165 reviews
They treated me very well and explained step by step what they were going to do, which calmed me down a lot. I usually get very upset with dentists, but with their guidance, patience, and kindness, my experience this time was very pleasant.
I'm terrified of dental treatments, but today I had a root canal with Dr. Juan. He explained the procedure very clearly, was patient with my nerves, and I honestly didn't feel any pain. I'm so grateful for his service.
Reply from the clinic
Yohavi, thank you so much for your review! We know that for many people, going to the dentist can be a source of fear, so we're so happy to know that you felt confident and well cared for with us. Our commitment is to accompany you with empathy, patience, and professionalism every step of the way. We're honored to be part of your journey to overcome that fear. It will always be a pleasure to see you smile!
I'm here to document that they tried to scam me by charging me for the PAD voucher multiple times. The 5-piece voucher covers five or more teeth, meaning they have to treat any number of affected teeth without limit—it could be 6 or 10, because it's "5 or more." But here they wanted to charge me for the 5-piece voucher twice and another one for 2 to 4 teeth separately. Elsewhere, they charged me…
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for the diagnostic and prevention voucher, which covers x-rays and cleaning, plus the 5-piece or more voucher, totaling 135,000 pesos. But the quote from Dentalex Clinic came to 284,060 pesos.
Reply from the clinic
Dear Pamela, we regret this misunderstanding arose. You only attended a completely free evaluation, and we did not receive any money from you. The healthcare professional instructed you to take X-rays in order to provide you with a complete treatment plan. We also reiterate that even if we wish to issue duplicate vouchers, the Fonasa integrated system does not allow it. It was a typing error by the doctor. However, you, as a patient, have the right to choose the medical center where you feel most comfortable.
Instead of charging me the PAD voucher that covered 5 or more teeth, they wanted to charge me for vouchers for 2 to 4 teeth multiple times. The treatment with the 5-tooth PAD voucher cost me 135,000 elsewhere, but here they wanted to charge me over 200,000. The voucher also includes x-rays, but they wanted to charge me for them separately. So be careful.
Reply from the clinic
This comment is false. Checking our patient records, we have no one with that name. Furthermore, the National Health Fund (Fonasa) does not allow duplicate vouchers through the integrated system that regulates us, and the amounts mentioned do not correspond to the actual voucher values. The actual value of the voucher mentioned is 131,310, with Fonasa coverage of 52,520 and a patient co-payment of 78,790. Our IT team will also conduct an investigation into these individuals who are trying to discredit our health center.
Highly recommended! They have excellent professionals; I was treated by dentist Franco Valdés and he's a 10/10.
Excellent experience at the clinic. The service was very professional and friendly from the very first moment. Congratulations to Dr. Javiera, an excellent dentist; she clearly explained the treatment and made me feel comfortable at all times. I highly recommend her to anyone looking for a reliable and professional dentist.
Reply from the clinic
Victoria, we want to sincerely thank you for your very positive review. We are so happy to know that you felt comfortable and satisfied with the treatment you received at our clinic. Our team is committed to providing the best possible dental care, and comments like yours motivate us to continue working with passion and dedication. Thank you so much for being part of our Dentalex Family!
Excellent service... very personalized... I recommend them 100%. 👍 …
Terrible service. I bought a PAD voucher which covers the entire endodontic procedure, medications, supplies, sessions, and complications for 15 days afterward. After I had already paid everything, they wanted to charge me an extra 50,000 pesos for medications. When I asked which medications they would need, since they were covered by the PAD voucher, the dentist and the owner of the clinic…
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started yelling at me, saying they had degrees and were professionals, and that I shouldn't question anything they charged me because they knew how to do their job. They treated me terribly, and the receptionist refused to give me the names of the endodontist, who was the most arrogant and humiliating, and the owner. In the end, I looked them up, and they aren't even registered with the health authority. I filed the corresponding complaints. People, don't go there; the reviews they have are fake. After the complaint, they were flooded with good reviews.
Reply from the clinic
Angela, we are very sorry that you did not have a good experience at our health center and that a series of misunderstandings arose regarding your treatment, which was not carried out due to your dissatisfaction and for which you received a full refund. For your peace of mind, we are providing you with the exempt resolution from the SEREMI of Health for the clinic, 013682, dated November 23, 2021, as well as the professional who performed your evaluation, 559037, an Endodontist from the University of Chile, which you can verify at https://rnpi.superdesalud.gob.cl/#
Very good experience, I hope to continue going to all my checkups to improve my smile.
The service was incredible from the moment I arrived, starting with reception and continuing through my consultation with Dr. Jonathan Thompson. He's fantastic, taking the time to explain each procedure very clearly. What surprised me most was that I felt absolutely no pain, something that always happened to me at other places, even with minor procedures. I'm leaving extremely satisfied and…
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happy to have found a place where I feel comfortable and well cared for. Highly recommended. Thank you so much 😊
Reply from the clinic
Wladimir, thank you for sharing your experience. It is extremely rewarding for the entire team to have been able to meet your expectations and help you improve your oral health.
Everyone was very professional, the work done exceeded my expectations
Excellent attention and care for patients, and a careful and friendly approach. I definitely recommend having your dental procedures done here.
They are excellent professionals. I went in with very severe pain, and they were able to pinpoint the exact cause. I had been experiencing this for days, and once I went in and they gave me a treatment, the pain was gone the very next day. So, I highly recommend them. I made an appointment by phone, and they saw me the same day.
The place is great, and the wonderful Dr. Javiera provides excellent care. She's super helpful, explains everything in detail, and takes the time to attend to everyone. She's a sweetheart! 👏🏽👏🏽👏🏽👏🏽 Excellent doctor, 100% recommended! …
Reply from the clinic
Cristina, thank you for your positive feedback about our dental clinic. We are pleased to know that we met your expectations and that you were satisfied with the treatment you received. Our team of professionals is committed to providing … More
I was extremely happy and satisfied with my tooth reconstruction. Dr. Nelson treated me and always gave me the details and risks of each procedure, which gave me a lot of confidence. I hope to return because they do excellent work 👏🏻 …
Excellent service! I had my final orthodontic treatment appointment with Dr. Jonathan, who was professional and meticulous throughout the process. The receptionist was also incredibly friendly. Highly recommended! 👍 …
Reply from the clinic
Thank you for highlighting the work we do every day.
Excellent service, very friendly and willing to answer every question, 100% recommended....thank you Dentalex team
Very friendly, super affordable prices, they reply to messages very quickly, a really great experience. Delighted!
Excellent experience at Dentalex Dental Clinic. The team is very professional and friendly; they made me feel comfortable from the very first moment. The attention is personalized, and it's clear they care about the health and well-being of their patients. The results are incredible, and the personal attention is exceptional. Highly recommended! 😊
Great experience! Punctuality and a good explanation of the entire procedure by dentist Jonathan Thompson. Excellent service from the professional.
Reply from the clinic
Claudia, we appreciate you sharing your experience. Both the doctor and our entire team are committed to providing quality service, focused on the satisfaction of our patients.
Excellent dental center, very attentive to patients, punctual service. I was seen by Dr. Ortega, who was very kind and professional, patiently explaining the entire procedure. The result was excellent; it relieved my discomfort, and I am grateful to the whole team. I definitely recommend them.
Excellent service, helpfulness and friendliness from all the professionals and receptionists.
Thank you for everything, I loved the professionalism of all the staff, the doctor was very kind and professional, the treatment was excellent.
Reply from the clinic
Elena, thank you for taking the time to share your experience with the care you received at our clinic. It's extremely gratifying for us to see how our mission and vocation are reflected in improving the oral health of our patients.
They're excellent 👏 super reliable and their work is always impeccable. ✨🫶 …
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