Patients
Reviews of Clinica Dental Castle.
San Jose, Costa Rica. 73 aggregated from Google. Screened for duplication and printed as written. They are not visit-verified.
The evidence
What patients actually wrote.
out of 5, from 73 reviews
I'm here to recommend Great Smiles with Dr. Vanessa! 🤗 Dr. Vanessa is an absolutely wonderful person and incredibly professional. She explained the procedure I was interested in very clearly, as well as every step of the process! From the moment I walked into the office, the atmosphere was so warm and welcoming, and the thoughtful touches made me feel appreciated and comfortable. It was definitel…
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y the best experience I've ever had visiting a dentist. Even better, she offered many flexible options and fair prices. At the end of the appointment, she even gave me some little gifts! 🤩
Reply from the clinic
How nice to see your message, Mariana. For us, the most important thing is to make you feel a completely different experience where each of you feels at home. Thank you for your trust! 🙌🙏
Dr. Vanessa is amazing! I was terrified of the dentist, but she explained the procedures to me and it went really well. I'm so grateful, I'll never go back here again!!
Reply from the clinic
Jenny, thank you so much for your feedback! It's so satisfying to have helped you overcome your fears at the dentist due to bad experiences in the past. Thank you for your trust! 🙌
The care is perfect, the treatment is cordial, and they make you feel comfortable and confident. The doctor's explanations are super clear, and if you have any questions, don't be afraid to ask and answer them... Excellent!!!
Reply from the clinic
Awww, what a lovely message, Maria José! This is truly what we want for each of our patients—for them to feel at home. Thank you so much for your trust 😊
Excellent service from the start, the place was spotless and clean. Communication was very clear. And Dr. Vanessa was very professional. I highly recommend them 😃 …
Reply from the clinic
Thank you for your message, Nadya. We really appreciate the time you took to write this review. We're glad you felt comfortable during your appointment, and thank you for your trust ☺️
Highly recommended Great Smiles, excellent service, highly trained professionals with an enormous cordiality that stands out, they make you feel confident that you are in good hands and above all I recommend Dr. Vanessa Castillo, excellent professional and with a patience and vocation worthy of highlighting, thank you very much doctor👏🏾👏🏾
Reply from the clinic
Thank you Julio for your recommendation, it has been a pleasure serving you! 🙂💫
I recently traveled from Canada to Costa Rica and sought out Great Smiles dental services. I was impressed and very happy with the excellent treatment, professionalism, and quality of their work. The dental work they performed was of high quality, and the cost was half of what I would pay in Canada for the same service. I highly recommend them! ♥️♥️♥️♥️♥️♥️♥️♥️♥️♥️♥️♥️♥️♥️ I recently traveled from…
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Canada to Costa Rica and looked for Great Smiles dental services and was impressed and very happy with the good treatment, professionalism, and quality of work. The dental work that was done on me is of a high quality, and cost-wise, it is half of what I would pay in Canada for the same work. I recommend it 100%.
Reply from the clinic
Hello José, thank you very much for your review, we are glad to know that your work was a success. Thank you for your trust. We are happy that you have now a great smile!!! 🤩 See you soon! …
Excellent service from the moment we requested information. The doctor's attention is exceptional; she's very meticulous with every detail. The location is central, the service is excellent, and we're very happy with the results from day one! Highly recommended!!
Reply from the clinic
Jessica, thank you for taking the time to leave this review! We love seeing this message and that you feel so happy with our service! ☺️✨
After searching for a new dental office, I found Great Smile, served by Dr. Vanessa. So far, my visit has been comfortable and pleasant. They are transparent about the costs of services, and I can tell that the doctor is passionate about her work. She is also extremely educational and explains the work they are doing as they do it. The office is super clean and also full of nice details. I would…
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recommend her to anyone looking for a great dental experience.
Reply from the clinic
Wow Roy, those are such kind words! They fill us with so much satisfaction because all our effort is not only focused on providing you with excellent dental work, but also on ensuring you have an unparalleled experience, and you describe it perfectly. Thank you so much for your trust! 🤗 We hope for many more visits! 🎉🎉
From day one, the doctor's professionalism and service have been incredible; I recommend her 100%. Affordable prices and friendly service.
Reply from the clinic
Thank you Kristel for your opinion about our Clinic, we are glad to know that you are satisfied with the service provided 🤗✨
Highly recommended, I have been with Dr. Castillo for several years and I love her care.
Reply from the clinic
Thank you so much for your feedback, Sebastián! Here's to many more years! Thank you for your trust 🌻🤗
Atop the office being super clean (the absence of this since before coVid has been the reason my mouth had fallen into disrepair), andDoctor V. has been so attentive of my oral healthy that I could actually never imagine a better dentist. Not only is a great listener, but to wit does extremely delicate and accurate dental work (without the need for anesthesia, itself being the eighth wonder as I…
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hate drugs) that after several fantastic visits, I now consider her the best dentist I have been blessed to know. And I have had amazing dentists over the years, trust me ! You will be extremely happy and leave with a brighter smile.
Reply from the clinic
Wow E.I we are very grateful for your opinion. It is an honor to serve you and to be able to offer you this wonderful experience in search of leaving that smile better and better, thank you for your trust!🤗 …
I think she's an excellent doctor, very professional, and provides excellent care, both to me and my mother. I've been seeing Dr. Vanessa Castillo for four years now, and we've had all kinds of treatments, from wisdom tooth extractions to cleanings, whitening, and fillings. Excellent service. Highly recommended.
Reply from the clinic
Thank you so much Silvia for your trust, here's to many more years together! 🤗✨
100% recommended, Dr. Vanessa is a super special person, she clarifies all your doubts, the facilities are super nice.
Reply from the clinic
Karen, thank you so much for your trust! We're so glad to hear you're happy with the service we provided! 🤗
Excellent attention and service, and the space where they are served is very comfortable.
Reply from the clinic
Thank you so much for your feedback, Giovanni; it's very important to us. We're delighted to know you're happy with our service. 😁
The doctor was very professional, with excellent service and treatment. She was very detail-oriented and careful.
Reply from the clinic
Andrés, we are very happy to see your message and to know that you feel comfortable with our service!
I went to Cita yesterday and it went really well... he was very kind and explained everything to me.
Reply from the clinic
Thank you so much for your feedback, Fabian! It's always a pleasure to serve you, and we hope to see you again soon! 🤗✨
Super happy with the service of the doctor, she is the best, I totally recommend her.
Reply from the clinic
Thank you so much for your comment, Margarita. We're glad you're satisfied with the service we provided. 😊
Excellent service and professionalism from the doctor at Great Smiles!! Highly recommended!!
Reply from the clinic
Thank you so much Ingrid for your comment! We're happy to serve you and that you're satisfied with the service provided! 🤩🌻
Excellent service! A painless wisdom tooth extraction is always what a patient hopes for. Dr. Vanessa's care is excellent, her instructions are clear, and her overall treatment is very good. Thanks to her, I've lost my fear of the dentist! 😅 100% recommended!
Reply from the clinic
Thank you so much for your comment, Megan! We're so happy things went so well for you, thank you for your trust! 🌻😉
I believe that, regarding the case presented (malpractice), as a relative of the patient, what caused the most outrage was the lack of transparency in admitting there had been an incorrect tooth cut and wanting to wait until the next day. I say incorrect cut because the doctor at the hospital where the patient had to go for an emergency because he suffered a hemorrhage, which led to a seizure,…
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extracted the tooth in 10 minutes. So what would have happened if the order to wait until the next day had been followed? I think this is a lesson in the importance of transparency.
Reply from the clinic
Thank you for your message. I would like to inform you that the situation has already been resolved with the patient. First, I have over 10 years of experience and my dental degree, which qualifies me to perform this procedure. However, it was not possible at the time to perform a complete tooth extraction. This was explained to the patient, and that was the reason why they were scheduled for the next day's extraction. How can this happen? This is common, not malpractice. If you review the complications of wisdom tooth surgery, you will find that it can happen. The patient was given post-operative instructions. He was doing completely well with no bleeding. He was in the clinic for about 10 to 15 minutes while the medication was prescribed without any problems. About an hour after this, the patient wrote to me that he was bleeding. He was initially given the instruction that if the bleeding was heavy, he should go to a hospital (since it was nighttime and the clinic was closed). The patient confirmed that he was managing it with gauze and ice. He was consulted again, and at no point did he mention that it was heavy. I didn't find out about the situation until the next day, and I immediately contacted the patient. There are risks, as with any treatment; this is different from malpractice.
After a trauma with another doctor years ago, the treatment at Great Smiles has always been excellent, empathetic, and professional. I've been treated by Dr. Vanessa Castillo for over eight years, from cleanings to complex procedures, and the quality and care are always top-notch. I always recommend it 100%.
Reply from the clinic
Thank you so much for your feedback, it's very important to us and we're happy to serve you whenever you need us. Thank you for being our patient these past years! 🤗🥰
My son adores the doctor; she is very loving and patient.
Reply from the clinic
Thank you, Gabriel, for your comment. We're happy to serve you. Thank you for your trust! 🙏😊
Excellent service. Made it’s easier to communicate as doctor Vanessa is bilingual. She was very attentive. Definitely recommended.
Reply from the clinic
Response from the owner Edited 3 years agoThank u very much for your review Sumesh. We are happy that you feel great in our Office. See you soon!🤗 …
A success… I got the implants and everything went very well. He has a very good hand.
Reply from the clinic
Thank you so much, Margarita, for your comment! It's a pleasure to serve you, and we're glad you're satisfied with the service provided! 🤗
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