Dental Castle truly believe that patients deserve the highest standard of dental care.
- 73 Patient reviews aggregated
- 9 Photographs of the practice
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Patients
What patients wrote about this clinic.
73 aggregated from Google. Screened for duplication and printed as written. They are not visit-verified.
out of 5, from 73 reviews
I do not recommend this place. During wisdom tooth surgery, they had no plan of action, much less a case study, and instead, they harmed the patient for two hours experimenting, without considering the potential consequences. This resulted in severe bleeding because they opened tissue that wasn't even near the wisdom tooth. Experienced professionals had to be called in to help close the wounds…
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caused by this malpractice. And to top it all off, they offered a nonsensical solution, scheduling an appointment for the next day without considering that the patient could be seriously ill within hours. They showed no prudence, unlike the professional they claim to be. What happened is completely unethical and unprofessional. Terrible service. You don't play games with people's health. I DO NOT RECOMMEND THIS PLACE.
Reply from the clinic
Thank you for your message. I would like to inform you that the situation has already been resolved with the patient. First, I have over 10 years of experience and my dental degree, which qualifies me to perform this procedure. However, it was not possible at the time to perform a complete tooth extraction. This was explained to the patient, and that was the reason why they were scheduled for the next day's extraction. How can this happen? This is common, not malpractice. If you review the complications of wisdom tooth surgery, you will find that it can happen. The patient was given post-operative instructions. He was doing completely well with no bleeding. He was in the clinic for about 10 to 15 minutes while the medication was prescribed without any problems. About an hour after this, the patient wrote to me that he was bleeding. He was initially given the instruction that if the bleeding was heavy, he should go to a hospital (since it was nighttime and the clinic was closed). The patient confirmed that he was managing it with gauze and ice. He was consulted again, and at no point did he mention that it was heavy. I didn't find out about the situation until the next day, and I immediately contacted the patient. There are risks, as with any treatment; this is different from malpractice.
I find it unbelievable that a place called "Great Smiles" is the same one that, in just two hours last Friday, February 3rd, extinguished the hopeful smile of one of its patients, subjecting him and his family to a time of pain, uncertainty, and helplessness; without any medical or ethical responsibility on the part of this establishment. Having performed wisdom tooth surgery without prior…
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evaluation and without the supervision of a maxillofacial surgeon, in addition to a series of irregular cuts in the gum, caused this patient to suffer severe bleeding and four decompensations due to blood loss and ingestion during the surgery. The procedure was even left unfinished, as after two hours of surgery and constant bleeding, over 90% of the tooth was still in place. The "dentist," surnamed Castillo, who was in charge of the procedure, decided, without consulting any other colleagues, to send the patient home with the bleeding still present and without medical supervision, telling him to return the next day at 10:30 am to continue the surgery. Frankly, this place doesn't deserve to be called a dental clinic, as their unethical and unprofessional practices call into question the quality of the work done there. Thank God, and thanks to the collaboration of top-notch professionals from the Emergency Department of another medical center in the early hours of the morning, this patient's anguish and helplessness were addressed and successfully stabilized. Therefore, what was done at the "Great Smiles" clinic could have cost this person their life. Places like "Great Smiles," characterized by their mediocrity and unprofessionalism, where they try to extract money from patients with sweet talk and empty promises, are the ones that should be reported so that others don't have to endure the same suffering and pain as this person and their family. I can only conclude that this place IS NOT RECOMMENDED!!!! And that it should close its doors if it decides to continue treating its patients in the unprofessional and irresponsible manner it is currently doing…
Reply from the clinic
Thank you for your message. I'd like to inform you that the situation has already been resolved with the patient. Firstly, I have over 10 years of experience and hold a degree in dental surgery, which qualifies me to perform this procedure. However, it wasn't possible at the time to completely extract the tooth, which was explained to the patient, and that's why an appointment was scheduled for the following day for the extraction. This can happen. This is common; it's not malpractice. If you review the complications of wisdom tooth surgery, you'll find that this is something that can occur. The patient was given post-surgical instructions. He was doing completely well with no bleeding and was in the clinic for about 10 to 15 minutes while his medication was being prescribed without any problems. About an hour later, the patient texted me saying he was bleeding. He was initially advised that if the bleeding was heavy, he should go to a hospital (since it was nighttime and the clinic was closed). The patient confirmed that he was managing it with gauze and ice. He was asked again, and at no point did he mention that the bleeding was heavy. I only found out about the situation the following day, at which point I immediately contacted the patient. There are risks, as with any treatment; this is different from malpractice.
They performed wisdom tooth surgery and didn't properly assess the case. They sent the patient home with a couple of stitches and told him to come back the next day. The problem was that the incisions were very deep, almost reaching the back of the throat, and the patient was bleeding heavily. It was irresponsible of the doctor to send him home like that instead of addressing the issue immediately…
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by contacting the specialist she needed. Thankfully, the patient was taken to another medical center for emergency treatment, where they confirmed it was malpractice and that the situation could have been much worse if they hadn't acted quickly.
I DO NOT recommend this place!! Surgery on a single wisdom tooth took 2 hours, and they did nothing but mistreat the patient without extracting the tooth, as the dentist suggested using a maxillofacial doctor she hadn't considered from the start. However, the procedure lasted 2 hours without performing the procedure, only worsening what had already started poorly. The dentist was unable to perform…
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the procedure and sent the patient home with an open wound, causing severe bleeding. He ended up being treated in the emergency room of a hospital, where they told us the procedure was *MALPRACTICE* by the dentist, as the gum was even torn, and they had to stitch the beginning of the throat. Human errors happen; the most regrettable thing is the lack of ethics and professional irresponsibility with which they handled the situation. Transparency in communicating the seriousness of the situation and not sending the patient home with so much bleeding that it almost cost a life would have been appreciated. For serious procedures with medical support, I recommend finding another dental office with more experienced and professional professionals. Please save yourself from such bitter moments without professional guarantees.
A very pleasant place to be served, with security and excellent service!
Reply from the clinic
Thank you so much, Jessica! We're so glad you feel so comfortable in your home! 🙏
Excellent service and attention, the work is of excellent quality, highly recommended
Reply from the clinic
Thank you very much Eugenia, we are glad that you feel satisfied with the service provided. 🤩❤️
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Clinica Dental Castle in brief.
- Clinic
- Clinica Dental Castle
- Location
- 100 meters north of the Hospital Calderón Guardia entrance Odonto Centro Aranjuez, San Jose, Costa Rica
- Patient rating
- 4.7 out of 5, from 73 aggregated reviews
- Listed as
- A listed clinic, not a featured partner. How we check.
- Listing checked
- 2 April 2026
About
What this clinic actually does.
Clinica Dental Castle serves as a comprehensive dental care center in San José, Costa Rica, dedicated to providing accessible, high-quality dental services to both local residents and international patients. Located in the Aranjuez neighborhood of San José near the Hospital Calderón Guardia, Clinica Dental Castle combines general dentistry with specialized procedures, featuring a collaborative network of experienced dental practitioners. The clinic's patient-centered approach—emphasizing comfort, precision, and same-day availability—has established Clinica Dental Castle as a trusted destination for those seeking comprehensive oral healthcare in San José.
Clinica Dental Castle offers a wide spectrum of dental services spanning preventive care, cosmetic enhancement, and advanced restorative procedures. The clinic maintains partnerships with specialist dentists including Dr. Alejandro Sáenz (dental implantology), Dr. Alexis Terán (cosmetic and smile design), Dr. Marianela Jiménez (endodontics), Dr. Alberto Calderón (periodontology), and Dr. Roberto Gerber (oral pathology). This multidisciplinary approach at Clinica Dental Castle in San José ensures that patients have access to expert care across all major dental disciplines. The clinic's integration with InvEasyble Aligners Lab demonstrates commitment to providing modern orthodontic solutions alongside traditional treatment options.
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Treatments & Specialties
Clinica Dental Castle in San José provides comprehensive dental treatments addressing all patient needs and complexity levels. Primary service areas include dental implants, cosmetic dentistry, smile design, invisible orthodontics, root canal therapy, periodontal treatment, tooth whitening, preventative examinations, dental cleaning, and emergency dental care. Dr. Alejandro Sáenz leads the clinic's implant program, offering expertise in single and multiple tooth replacement. Dr. Alexis Terán specializes in smile design and cosmetic dentistry, helping San José patients achieve their aesthetic goals. The clinic's partnership with Dr. Alberto Calderón provides advanced periodontal treatment for gum disease management, while Dr. Marianela Jiménez offers endodontic expertise for complex root canal cases. This specialist network ensures that Clinica Dental Castle can address virtually any dental condition encountered in San José.
Technology & Facilities
Clinica Dental Castle maintains a modern, patient-comfortable facility in the Aranjuez district of San José, located conveniently near Hospital Calderón Guardia. The clinic's partnership with InvEasyble Aligners Lab provides access to contemporary orthodontic technology for patients seeking invisible aligner treatment. The facility at Clinica Dental Castle is designed with patient comfort as a priority, featuring extended operating hours and same-day appointment availability for urgent care needs. The clinic's capability to offer telephone and video consultations demonstrates commitment to accessibility and patient convenience. While Clinica Dental Castle emphasizes clinical expertise and patient care, the integration with specialized partners allows access to advanced diagnostic and treatment capabilities for complex cases in San José.
Why Choose Clinica Dental Castle in San José
Patients in San José choose Clinica Dental Castle for its combination of accessibility, specialist expertise, and patient-focused care philosophy. The clinic's flexible scheduling—including same-day appointments and weekend hours (Saturday 8:00 AM–2:30 PM)—makes dental care accessible for working individuals and those with urgent needs. The multidisciplinary specialist network associated with Clinica Dental Castle ensures that patients receive expert-level care regardless of the complexity of their dental condition. Patient testimonials highlight Dr. Castillo's attentive approach and the extremely delicate, accurate nature of the clinical work performed at Clinica Dental Castle. The clinic's location in San José's Aranjuez neighborhood provides convenient access to major healthcare facilities and the city's central business district. For those seeking comprehensive dental care with responsive scheduling and specialist consultation options, Clinica Dental Castle represents an excellent choice in San José.
Patient Experience
The patient experience at Clinica Dental Castle emphasizes comfort, efficient scheduling, and clear communication. The clinic's same-day appointment availability means that urgent dental needs in San José can be addressed without prolonged waiting periods. Clinica Dental Castle offers multiple consultation modalities—in-person visits, telephone consultations, and video consultations—accommodating patients' preferences and scheduling constraints. The clinic's focus on attentive, detailed work reflects a commitment to precision and patient satisfaction. The warm, welcoming environment at Clinica Dental Castle helps reduce dental anxiety, particularly for patients who have experienced dental fear in the past. Patients appreciate the clinic's transparent communication regarding treatment options, costs, and expected outcomes, fostering informed decision-making throughout the treatment journey.
Location
Clinica Dental Castle is located in the Aranjuez neighborhood of San José, Costa Rica, specifically in the Odonto Centro Aranjuez facility, 100 meters north of Hospital Calderón Guardia's main entrance. This location provides convenient access to San José's major hospital system and is situated near the city's central commercial and professional districts. The clinic's proximity to established healthcare infrastructure makes it readily accessible for patients in San José requiring integrated care. The neighborhood offers numerous support services, restaurants, and accommodations suitable for patients undergoing extended treatment protocols. Operating hours (Monday–Friday: 9:00 AM–5:30 PM; Saturday: 8:00 AM–2:30 PM) accommodate both weekday professionals and those seeking weekend appointment availability in San José.
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