Patients
Reviews of Clinica Dental Castle.
San Jose, Costa Rica. 73 aggregated from Google. Screened for duplication and printed as written. They are not visit-verified.
The evidence
What patients actually wrote.
out of 5, from 73 reviews
I do not recommend this place. During wisdom tooth surgery, they had no plan of action, much less a case study, and instead, they harmed the patient for two hours experimenting, without considering the potential consequences. This resulted in severe bleeding because they opened tissue that wasn't even near the wisdom tooth. Experienced professionals had to be called in to help close the wounds…
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caused by this malpractice. And to top it all off, they offered a nonsensical solution, scheduling an appointment for the next day without considering that the patient could be seriously ill within hours. They showed no prudence, unlike the professional they claim to be. What happened is completely unethical and unprofessional. Terrible service. You don't play games with people's health. I DO NOT RECOMMEND THIS PLACE.
Reply from the clinic
Thank you for your message. I would like to inform you that the situation has already been resolved with the patient. First, I have over 10 years of experience and my dental degree, which qualifies me to perform this procedure. However, it was not possible at the time to perform a complete tooth extraction. This was explained to the patient, and that was the reason why they were scheduled for the next day's extraction. How can this happen? This is common, not malpractice. If you review the complications of wisdom tooth surgery, you will find that it can happen. The patient was given post-operative instructions. He was doing completely well with no bleeding. He was in the clinic for about 10 to 15 minutes while the medication was prescribed without any problems. About an hour after this, the patient wrote to me that he was bleeding. He was initially given the instruction that if the bleeding was heavy, he should go to a hospital (since it was nighttime and the clinic was closed). The patient confirmed that he was managing it with gauze and ice. He was consulted again, and at no point did he mention that it was heavy. I didn't find out about the situation until the next day, and I immediately contacted the patient. There are risks, as with any treatment; this is different from malpractice.
I find it unbelievable that a place called "Great Smiles" is the same one that, in just two hours last Friday, February 3rd, extinguished the hopeful smile of one of its patients, subjecting him and his family to a time of pain, uncertainty, and helplessness; without any medical or ethical responsibility on the part of this establishment. Having performed wisdom tooth surgery without prior…
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evaluation and without the supervision of a maxillofacial surgeon, in addition to a series of irregular cuts in the gum, caused this patient to suffer severe bleeding and four decompensations due to blood loss and ingestion during the surgery. The procedure was even left unfinished, as after two hours of surgery and constant bleeding, over 90% of the tooth was still in place. The "dentist," surnamed Castillo, who was in charge of the procedure, decided, without consulting any other colleagues, to send the patient home with the bleeding still present and without medical supervision, telling him to return the next day at 10:30 am to continue the surgery. Frankly, this place doesn't deserve to be called a dental clinic, as their unethical and unprofessional practices call into question the quality of the work done there. Thank God, and thanks to the collaboration of top-notch professionals from the Emergency Department of another medical center in the early hours of the morning, this patient's anguish and helplessness were addressed and successfully stabilized. Therefore, what was done at the "Great Smiles" clinic could have cost this person their life. Places like "Great Smiles," characterized by their mediocrity and unprofessionalism, where they try to extract money from patients with sweet talk and empty promises, are the ones that should be reported so that others don't have to endure the same suffering and pain as this person and their family. I can only conclude that this place IS NOT RECOMMENDED!!!! And that it should close its doors if it decides to continue treating its patients in the unprofessional and irresponsible manner it is currently doing…
Reply from the clinic
Thank you for your message. I'd like to inform you that the situation has already been resolved with the patient. Firstly, I have over 10 years of experience and hold a degree in dental surgery, which qualifies me to perform this procedure. However, it wasn't possible at the time to completely extract the tooth, which was explained to the patient, and that's why an appointment was scheduled for the following day for the extraction. This can happen. This is common; it's not malpractice. If you review the complications of wisdom tooth surgery, you'll find that this is something that can occur. The patient was given post-surgical instructions. He was doing completely well with no bleeding and was in the clinic for about 10 to 15 minutes while his medication was being prescribed without any problems. About an hour later, the patient texted me saying he was bleeding. He was initially advised that if the bleeding was heavy, he should go to a hospital (since it was nighttime and the clinic was closed). The patient confirmed that he was managing it with gauze and ice. He was asked again, and at no point did he mention that the bleeding was heavy. I only found out about the situation the following day, at which point I immediately contacted the patient. There are risks, as with any treatment; this is different from malpractice.
They performed wisdom tooth surgery and didn't properly assess the case. They sent the patient home with a couple of stitches and told him to come back the next day. The problem was that the incisions were very deep, almost reaching the back of the throat, and the patient was bleeding heavily. It was irresponsible of the doctor to send him home like that instead of addressing the issue immediately…
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by contacting the specialist she needed. Thankfully, the patient was taken to another medical center for emergency treatment, where they confirmed it was malpractice and that the situation could have been much worse if they hadn't acted quickly.
I DO NOT recommend this place!! Surgery on a single wisdom tooth took 2 hours, and they did nothing but mistreat the patient without extracting the tooth, as the dentist suggested using a maxillofacial doctor she hadn't considered from the start. However, the procedure lasted 2 hours without performing the procedure, only worsening what had already started poorly. The dentist was unable to perform…
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the procedure and sent the patient home with an open wound, causing severe bleeding. He ended up being treated in the emergency room of a hospital, where they told us the procedure was *MALPRACTICE* by the dentist, as the gum was even torn, and they had to stitch the beginning of the throat. Human errors happen; the most regrettable thing is the lack of ethics and professional irresponsibility with which they handled the situation. Transparency in communicating the seriousness of the situation and not sending the patient home with so much bleeding that it almost cost a life would have been appreciated. For serious procedures with medical support, I recommend finding another dental office with more experienced and professional professionals. Please save yourself from such bitter moments without professional guarantees.
A very pleasant place to be served, with security and excellent service!
Reply from the clinic
Thank you so much, Jessica! We're so glad you feel so comfortable in your home! 🙏
Excellent service and attention, the work is of excellent quality, highly recommended
Reply from the clinic
Thank you very much Eugenia, we are glad that you feel satisfied with the service provided. 🤩❤️
The place is very nice, the service is very personalized and pleasant, very professional, I was very happy
Reply from the clinic
Alison, how lovely to see your comment! 🤗 We're so happy to hear you feel that way. We're here to help! ✨✨
Simply the best place. I will always be grateful for the care and trust you offer. I love visiting! 😊❤ …
Reply from the clinic
Tatiana, thank you for your comment! We're happy to know that we're achieving what we've been working so hard for—providing you with confidence and making you feel at home—it fills us with satisfaction! Here's to many more visits!
Excellent service, excellent work, and excellent results. Super affordable prices!!! Highly recommended.
Reply from the clinic
Thank you so much, Norlin, for your comment! We're happy to know we're meeting our goals. Making this experience possible and exceeding your expectations is our greatest motivation!
Very professional in addressing inquiries about the required treatment (bruxism splint) and clarifying additional doubts about dental care and possible subsequent treatment with invisible aligners.
Reply from the clinic
Ana, thank you so much for your trust 💙 We're glad to hear that the explanation about your bruxism splint and future aligner options was clear and helpful for you. It's essential for us that each patient understands their diagnosis and makes decisions with confidence and peace of mind. Thank you for allowing us to support you on your journey 🤍 We're here for whatever you need.
I'm very happy with the excellent care I received at my first check-up appointment. The clinic has a professional team and plenty of parking. The dentist gave me a detailed and professional explanation of my current dental issues and the recommended steps for my upcoming appointments. 🙏 …
Reply from the clinic
Alexander, thank you so much for taking the time to share your experience 💙 We're so glad to hear that you felt well cared for and guided from your very first appointment. It's essential for us that every patient receives a clear and detailed explanation of their diagnosis and the next steps. Thank you for trusting our team. We look forward to seeing you at your next appointments 🤍
I thank God so much that there are still dentists who are so considerate of their patients. At Dental Castle 💕 they have love and dedication. I didn't like going to the dentist, but now I can go with much more confidence 😊❤️ and I can publicly vouch for that. They did an excellent job! …
I chose Castle Clinic because of their testimonials, which are very important. I always had a dental cleaning and general evaluation today at a very favorable price. I am satisfied today, on my first day, with their attention and the process I will obtain with Castle Clinic. I am very satisfied with their experience.
Reply from the clinic
Osman, we're so glad you felt this way, thank you for your trust 🤍
I really enjoyed Dr. Vanesa's experience and the time she takes to explain and clarify so many doubts one has; I truly recommend them for their transparency in their work.
Reply from the clinic
Thank you so much for your feedback...it's a pleasure to serve you and support you in your dental health journey. Thank you for choosing us! ✨️🫶
The attention and professionalism of the doctors were very good. I was very happy with the results of the cleaning and whitening, even though my teeth are very sensitive and I couldn't complete the process. The equipment used to perform the work was also very good and modern. I highly recommend the place.
Reply from the clinic
Tere...thank you for your opinion, we are glad you feel that way, thank you for choosing us!🙏
My experience was extremely positive, excellent service and professionalism. I really appreciated that they did the scans and x-rays for my orthodontic treatment right there. The price was very good, and I highly recommend them.
Reply from the clinic
Leo, it's so nice to find your comment here! We're so glad your experience was the best, thank you for your trust!💯🫶
The treatment was super attentive, and the whitening procedure didn't hurt during the session. I'm happy with the results after one session.
Reply from the clinic
Jeimy, it's been a pleasure serving you. Thank you for choosing us to give you a radiant smile. We hope to see you again soon at Dental Castle! ✨️🙏
Excellent service and care. I felt very comfortable, and they helped me with my problem efficiently. In the days following the procedure, they made an effort to check on me even though it was a holiday, which demonstrates their interest in the patient.
Reply from the clinic
Jose Pablo, we're so happy to hear your comment. Thank you for choosing us! 🫶🙌
This place made me feel like I mattered. Every aspect of this place was top notch. From making the reservation to the x rays to the cleaning to talking with the doctor was the best!!!!
Reply from the clinic
It's a pleasure that you're now part of Dental Castle. Our goal and our work is not only to provide high-quality treatments with the best doctors, but also to make you feel the way you express. We've achieved our goal! Thank you, James, for choosing us from Florida to Costa Rica.🩵💚 …
From the moment I wrote to them on WhatsApp, I felt their commitment and excellent service. Everything was excellent. 5️⃣ ⭐ ⭐ ⭐ ⭐ ⭐
Reply from the clinic
Aww Jessy, thanks for sharing your opinion, we love that you feel that way and welcome to the Dental Castle family! 🩵💚
Dr. Vanesa is the best at what she does 👌🏽😁 …
Reply from the clinic
Response from the owner Edited a year agoAdri, what a lovely review! Thank you for motivating us to continue providing you with the best service and experience! ✨️🙌
Always a very professional and attentive service, plus I like that they care about making sure you truly understand the treatments and procedures to be performed :)
Reply from the clinic
Luis, how nice to see your comment here, we are glad you feel this way in your now home. Great Smiles, thank you for being part of our family and trusting in our work! ;)
In my experience, they lived up to their advertising claims. I'm someone who doesn't like going to the dentist, but in this case, they were very careful and have incredibly gentle hands, which puts me at ease!
Reply from the clinic
Ronny, thank you for your feedback! We're so glad you feel this way in your new home, Great Smiles. Thank you for your trust! 🤩🙌
A very good experience, extremely satisfied, I'm looking forward to starting the treatment.
Reply from the clinic
Carmen, we're also excited to see this big change, thank you for choosing us! 🩵💚🙌
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