Patients
Reviews of Bangkok Dental Spa.
Bangkok, Thailand. 193 aggregated from Google. Screened for duplication and printed as written. They are not visit-verified.
SmileJet AI analysis
What these reviews add up to.
7.9 out of 10
Overall score
Bangkok Dental Spa is a well-established luxury-positioned clinic with a strong base of returning Western patients managed by Dr. Lily Poncharoen. Clinical outcomes for complex implant and rehabilitation cases are consistently praised, though no formal accreditation exists and isolated pricing complaints suggest premium charges that may not always align with market rates.
Authenticity
8/104.5/5 on MyMediTravel (17 reviews). Long-term repeat patients from Germany, UK, US. No JCI/ISO. One upsell complaint from Australian patient.
Treatment quality
8/10Multi-implant + full-mouth rehabilitation cases completed successfully. 10-year patient reports no failures. One dispute over crown suitability on compromised stumps.
Cleanliness
7/10Spa-concept interior implied in marketing. No independent hygiene audit or accreditation. No negative cleanliness reports found.
Team
8/10Dr. Lily Poncharoen is the named lead with 20+ years experience. International consultant roster (Dr. Walinski laser, Dr. Bergmann implants). No board certifications listed.
Price value
7/10One Australian patient flagged 6000 THB extraction vs 1500 THB Bangkok norm. No published price list. Teeth whitening cited at 150,000 THB which is high-end.
Tourist suitability
9/10Asoke BTS 2-min walk. English-speaking. Western long-term patients with multi-week treatment plans. No dedicated international coordinator mentioned but implied by patient base.
What comes up well
- Founded 2004, 20+ years serving international patients
- Dr. Lily: 10-year relationships with repeat German/UK/US patients
- Asoke BTS 2-min walk, central Sukhumvit location
- Complex full-mouth rehab cases completed in multi-week visits
- 90% stated patient return rate
Points to weigh
- One patient reported overpriced extraction (6000 THB vs 1500 THB norm) and upsell pressure after learning patient was foreign
- No JCI/ISO accreditation despite 20+ year operation
This analysis is written by AI from the reviews below and the public sources it could find. It is a reading of what patients reported, not a clinical endorsement and not medical advice. How clinics are listed and screened is set out in our trust and safety policy.
The evidence
What patients actually wrote.
out of 5, from 193 reviews
I am very pleased that I came to see Dr Lilly about my teeth, she has done a great job on my teeth and she can solve any problem that came in between quickly, I am so glad to came to see her for my implants .
Absolutely fantastic! Can’t recommend Bangkok Dental Spa enough. Fast, friendly and excellent work. What else could you possibly want?
Great service with frequent follow ups provided. The outcome was supreme too - we were just expected to have two teeth done but end up the dentist fix the other one too. Thank you so much!
The job was sloppy. The polishing took 2 minutes. I paid 7,000 baht for a 35-minute cleaning. A complete scam.
Reply from the clinic
Dear Vil, Please communicate with us. We 100% guarantee the work for all our patients so you are welcome back for a session, a step by step examination of what was done and after that, wherever you feel you need touch ups we will service you right away ☺️. You received a deep cleaning and a 20-30 minute check up, x-ray and diagnosis on top. The dentist did the treatment as explained, the duration does not affect the outcome, quality and the skill. We kindly ask for your understanding and we are sorry you feel this way, kindly leave us a message and we will service you. Warmest Regards, 🙏
Best dental place I’ve ever been to, these people are amazing
I had an excellent experience with Dr. Lily and her team. They were incredibly professional and provided top-notch dental care. I highly recommend them to anyone in need of dental work in Bangkok.
Dr Lillie is the best dentist I’ve ever met. She created a smile that is as much art as science. She performed an amazing cosmetic transformation to my smile. I cannot recommend Dr. Lillie and her great team enough.
I took my mother here to do crowns and 1 implant. They did a perfect job and the outcome looks amazing my mom is very happy with it. Thank you so much. I got teeth whitening and saw results right after the treatment, multiple shades up. They gave me clear instructions of how to take care of my teeth after treatment and as promised 2 days after whitening I saw my teeth even whiter than what I saw…
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after treatment. Will definitely recommend to my friends. Thanks again.
I was recommended this dentist after I cracked a tooth. Dr Lily has an excellent surgery. It's hard to find a dentist in Bangkok that you can trust and I am very glad I've found Bangkok Dental Spa. I have total trust in their work and will definitely use them in the future. The clinic is clean and sterile, the reception staff speak excellent English and provide thorough information and…
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communications, Dr Lily is thorough and very experienced, and provided me with total confidence in her assessment of my problem and the treatment she gave. If I needed an implant or any general dentist work in the future, I will definitely use this clinic.
Great work and amazing people. Received excellent whitening service with immediate noticeable results. My teeth are now serval shades whiter :) Clean and friendly environment will definitely be back.
Professional service all around. They communicated with me the whole way from booking the appointment to post check up. The service was great and I could see the results. I had my front two teeth worked on and had a whitening service that truly made a difference by multiple shades. They also offered multiple solutions to my problems and we're not pushy for the expensive repair. Would definitely…
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recommend this dental location to friends.
Thank you to the doctor and her assistant for their professionalism, and also to Ta Ta, who works with her, for all her invaluable advice. If you're coming on my recommendation, tell her, and she'll give you her most beautiful smile (completely white, since that's how whitening is done here 👌). See you soon!
Very good dentist. My wife had her teeth cleaned and whitened. She also had a new partial denture made. Everything went really well and correctly. I highly recommend this dentist. Excellent, thank you.
Since September 5 I revived teeth whiting and two central veneers. It’s has been 4 months and my teeth look great and still in great shape. The materials used are great quality. Definitely coming back for more dental work :) before and after treatment pic and the last is current state
I first made appointment via WhatsApp and I was impressed with Dr.Lily’s prompt response. When I first visited this place, I was even more impressed with Dr.Lily and the team. Very friendly and helpful. Price is reasonable too! I don’t live in Bangkok so I only have limited time but Dr.Lily understands my situation and always tries her best! Even after I go back home, she constantly shows care and…
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concern. I am sooo happy I found this place. Thank you as always. I really appreciate it!
Gentle, warm, welcoming, and patient are some words I would use to describe Dr. Lilly. She whitened my teeth and removed my 20 + year old fillings and replaced them with new porcelain inlay. Her work is so delicate and I am so happy with my results! Thank you Dr. Lilly!
I recently had an incredible experience at Bangkok Dental Spa. Despite being in the UK during the Christmas holidays, I reached out to them to make an appointment for when I arrived in Bangkok, and I was pleasantly surprised when they responded promptly, offering me appointments for when they reopened in 2024. I scheduled the first available slot, and from the moment I arrived, they made me feel…
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at ease and comfortable. The treatment I received was absolutely first-class. I can confidently give Bangkok Dental Spa a 5-star review for their exceptional service and professionalism
Short-staffed so long waiting time. I asked for a teeth cleaning and they did it in 5 minutes and told me I was a good brusher. Cheap but not good value for money.
don’t go to this clinic. i was there to see dentist and 1st the try to do the xray when i didn’t go with xray for 5min consultation she was asking 3000bth. very doggy
Reply from the clinic
You asked for the price and our staff kindly showed you the price printed on the menu where it clearly states that consultation is 1,000-3,000 baht varying from 1 to several hours of treatment planning. Please respect our team and facility and the pricing all clearly stated on the menu. You did not receive our consultation or is our patient yet. Anyway thank you for visiting and sorry you feel this way. Warmest regards 🙏
Service very good and staff makes you feel comfortable..Im satisfied..my teeth white again
Very good service : I did whitening and I am very happy with the result !
Nice place, Dr Lily will set you right and give you your new smile :)
A complete rip-off. I went to this clinic because I needed to tighten the crown on a dental implant. The dentist greeted me as soon as I walked in and very politely gave me an exorbitant quote for adjusting the crown. She wanted to charge me 8,000 baht for it, emphasizing the risk I was running if I didn't get it fixed soon and that she needed to check around the implant to make sure everything…
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g was okay. (Something I hadn't even asked for.) Something that in Spain would easily cost me free at my dentist or no more than €40 at any other dentist, here they wanted to charge me €210 (for practically getting a new one). The best part came when she saw my surprised face and asked me how much I was willing to pay. She thinks this is Chinatown where she can haggle. Anyway, I agree with other tourists' reviews. They try to scam us at every turn.
Reply from the clinic
We are sorry you feel this way without having used our service or become our patient yet. We have the responsibility to give you the quote and you have the right to decide whether to proceed or not, just like anywhere else. This review does not reflect the quality of our dental work. As explained, your crown on implant is of an implant brand we do not have at our facility we are not familiar with the brand and have suitable equipment for the specific make/model. Making it a difficult process to open, take out and re-fixed without damaging anything. Once opened, determine the reason for it becoming loose. We suggest that you go see the original implant dentist to get this crown refixed as they would have the proper equipment for the implant brand and have knowledge of your case. 🙏 Our implant patients have warranty and can have their crown on implant refixed free of charge. Price quoted 8,000 baht is approximate for the unknown/unpredictable process of work which will be handled by a specialist. We stand by the price as it is implant done else where. We hope you kindly understand our point of view. And we are truly sorry you feel this way. 🙏
Really appreciated our visit to Bangkok dental spa. Very friendly service, accommodated to our timing in Bangkok, reasonably priced. Thanks!
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