Patients
Reviews of Bangkok Dental Spa.
Bangkok, Thailand. 193 aggregated from Google. Screened for duplication and printed as written. They are not visit-verified.
SmileJet AI analysis
What these reviews add up to.
7.9 out of 10
Overall score
Bangkok Dental Spa is a well-established luxury-positioned clinic with a strong base of returning Western patients managed by Dr. Lily Poncharoen. Clinical outcomes for complex implant and rehabilitation cases are consistently praised, though no formal accreditation exists and isolated pricing complaints suggest premium charges that may not always align with market rates.
Authenticity
8/104.5/5 on MyMediTravel (17 reviews). Long-term repeat patients from Germany, UK, US. No JCI/ISO. One upsell complaint from Australian patient.
Treatment quality
8/10Multi-implant + full-mouth rehabilitation cases completed successfully. 10-year patient reports no failures. One dispute over crown suitability on compromised stumps.
Cleanliness
7/10Spa-concept interior implied in marketing. No independent hygiene audit or accreditation. No negative cleanliness reports found.
Team
8/10Dr. Lily Poncharoen is the named lead with 20+ years experience. International consultant roster (Dr. Walinski laser, Dr. Bergmann implants). No board certifications listed.
Price value
7/10One Australian patient flagged 6000 THB extraction vs 1500 THB Bangkok norm. No published price list. Teeth whitening cited at 150,000 THB which is high-end.
Tourist suitability
9/10Asoke BTS 2-min walk. English-speaking. Western long-term patients with multi-week treatment plans. No dedicated international coordinator mentioned but implied by patient base.
What comes up well
- Founded 2004, 20+ years serving international patients
- Dr. Lily: 10-year relationships with repeat German/UK/US patients
- Asoke BTS 2-min walk, central Sukhumvit location
- Complex full-mouth rehab cases completed in multi-week visits
- 90% stated patient return rate
Points to weigh
- One patient reported overpriced extraction (6000 THB vs 1500 THB norm) and upsell pressure after learning patient was foreign
- No JCI/ISO accreditation despite 20+ year operation
This analysis is written by AI from the reviews below and the public sources it could find. It is a reading of what patients reported, not a clinical endorsement and not medical advice. How clinics are listed and screened is set out in our trust and safety policy.
The evidence
What patients actually wrote.
out of 5, from 193 reviews
I had a terrible toothache, but the dentist took excellent care of me.
The doctor has a very gentle hand. The service is very good.
Great job! It's okay if you don't have enough money.
It was a good service here, i got my teeth whitening and filling here. My front teeth looks really great like you barely notice its fixed. It looks like my natural teeth. I am very satisfied with the service and it seems like the doctor knows what she is doing.
Dr Lily is a wonderful person and very good professional. Fixed my crown, it’s now even better than before. Highly recommended 👌 …
What a pleasant experience with bangkok dental spa, I had my teeth cleaned, whitened and had multiple fillings all in 1 days notice. No pain from the procedure and all for a very reasonable price. Would highly recommend
A great experience here. Dr Lily is very good, so much more straightforward than UK dentists. I visited in March for whitening and planning to go back in May for implants.
I had a wonderful experience having my teeth cleaned here. Clean and calming inside, with everything explained clearly. When I return to Thailand I will be coming back for whitening and the other dental work I need 😁 …
I had a last minute appointment at BIDC. I mistakenly when to the Bangkok Dental Spa from my google map. When I arrived to check in. I talked directly to the doctor. I showed the doctor our exchange of messages. She then took me into her office for a consultation. She was a very nice woman, very knowledgeable. She had a great plan in my opinion for my teeth. I needed major work done. 10 veneers…
Read the rest of this review
and multiple crowns. She said she could do it tomorrow, and she wanted to make arrangements that day. She asked me for my phone number which she should have already had through our earlier what’s app conversation. Proving she knew I was at the wrong place, and she chose not to tell me. When I look for a doctor. I look for someone I can trust. If she would have said that it up front. “You are at the wrong place, but I will take a look anyway”. I would have responded positively. Unfortunately she did not. She honestly seems like a wonderful doctor. But, under those circumstances it rubbed me the wrong way.
Reply from the clinic
Thank you for your feedback. We’re sorry for the confusion during your visit and walkin. Our doctor understood you were visiting multiple clinics and kindly offered a free consultation, believing we were one of your intended stops. At no point did we intend to mislead or withhold any information. In fact, we asked for your contact after the consultation, which reflects that we were unaware of any prior conversation and were simply trying to assist you in the moment. as we had no prior record of your appointment. We understand how important trust is, and we’re sorry this left you with a negative impression 🙏 Wishing you the best with your treatment ahead.
Got my teeth whitened here😁😬 staff and the Doctor were super friendly and made me feel comfortable throughout the process plus the result were noticeable immediately. Highly recommend if you’re looking to get your teeth whitened in Bkk! 👍🏼 …
If you’re in the Asoke area, highly recommend. very professional, and they treat the customers very well.
Got an appointment within a day for a teeth cleaning, and it was fantastic! Couldn’t have been easier and no pain. Will be back :)
Great service and fantastic teeth cleaning. Lilly was friendly and a great person!
A very good place to get your teeth whitened. I had a great result; my teeth became much whiter in just one treatment.
Thank you to Dr Lily she was very good and helpful. Provided me a spot quickly and gave great service. Thank you!!
Great service. Easy to get an appointment through whatsapp. Doctor was very friendly and professional.
Very satisfied with the experience. Contacted via WhatsApp, got an appointment for professional cleaning the same day. Happy with the result. Doctor perfect English skills.
Great work, cosmetic fillings, emergence root canal treatment and whitening. Never painful excellent service and my smile looks beter than ever thank you Dr Lilly
Dr. Lily was fantastic. She was thorough in examining and explaining my options; an excellent communicator. She is welcoming and kind, and above all, GREAT at what she does. I will definitely be back!
Excellent work and always with a smile, fitting implants and crowns after 15 years
Excellent work for teeth whitening and dental care; no pain during or after the procedure. The dentist is always assisted by a nurse who provides a lot of comfort while the dentist performs the treatment.
Great service, took me in on short notice for a cleaning and whitening. Not quite painful.
Dr Lily was very professional & thorough throughout the whole process. I am very satisfied & would recommend her service/clinic to anyone who wants to do teeth whitening in Bangkok.
While visiting Bangkok, I was so fortunate to find Dr. Lily for some dental work. My wife and I were able to have her to make several crowns, veneers, whitening, and a few fillings. We are extremely happy with her work, and if ever in Bangkok again, she would be our go-to dentist for sure.
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