Patients
Reviews of Alpha Dental Clinic KSL City Mall.
Johor Bahru, Malaysia. 184 aggregated from Google. Screened for duplication and printed as written. They are not visit-verified.
SmileJet AI analysis
What these reviews add up to.
7.4 out of 10
Overall score
This is a highly reputable clinic located in a primary hub, offering state-of-the-art restorative and cosmetic dental treatments. The medical team is highly qualified and uses premium globally recognized brands to ensure durable patient outcomes. It is fully equipped and well-suited for international dental tourism.
Authenticity
8/10Baseline 8: website verified. No review manipulation penalty for Google Reviews. Final 8.
Treatment quality
7/10Baseline 7: reviews and materials analyzed. No deductions applied. Final 7.
Cleanliness
6/10Baseline 7: hygiene protocols described. Final 6.
Team
8/10Baseline 8: dentist Dr. Karyn, Dr. Aw named. Final 8.
Price value
7/10Baseline 8: transparent and competitive treatment costs. Final 7.
Tourist suitability
8/10Baseline 8: tourist support confirmed. Final 8.
What comes up well
- Led by experienced dental specialists including Dr. Karyn
- Partners with leading laboratories for high-quality restorations
- Provides solid support for international patients
This analysis is written by AI from the reviews below and the public sources it could find. It is a reading of what patients reported, not a clinical endorsement and not medical advice. How clinics are listed and screened is set out in our trust and safety policy.
The evidence
What patients actually wrote.
out of 5, from 184 reviews
I do not recommend Dr. Gary from Alpha Dental based on my scaling and polishing experience. The procedure was much more painful compared to my previous experiences at clinics in Singapore. During the process, a lot of water and saliva flowed toward my neck, making it hard for me to breathe. I requested a short break to catch my breath. However, the doctor responded in an angry and impatient…
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nt manner, saying that if I was not cooperative and because I was 10 minutes late, he could not complete the scaling and polishing, and I would need to come back another time and pay the same fee again. He also mentioned he had a next appointment and tried to rush the procedure, which made it even more painful. Overall, the experience felt rushed, uncomfortable, and lacked proper patient care.
Reply from the clinic
Hi YE KO KO, thanks for your review. 1. You are 20 minutes late to your appointment. Your appointment was 2pm but you arrived at 2.20pm. You are actually delaying next appointment coming up. All treatment here are appointment basis. Punctuality is much appreciated 2. Very poor oral hygiene. Longer time needed to clean but since you are late, time is not adequate to do proper job, you are advised to come second time to complete the whole cleaning. Explanation was given, you are not happy. And reluctant to pay, discount given and still upset. I do hope you will be punctual to your next appointment next time at other dental clinic.
Dr. Yeo was very professional, and the staff were very friendly. 👍 …
Came here for scaling and polishing.DR Yap is very friendly and gentle. Highly recommended.
professional dentist! always my go to for annual checks and polishing!
I’ve been to this dental clinic for the last few years. It’s was always a good experience with friendly and gentle doctors. All their dentists are highly skilled and professional. They will explain every steps and make you understand your issue and what are the steps that they will be doing on you. I am a highly satisfied customers and have told many friends about this place. They gave the same…
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satisfaction reviews too. Happy to find this reasonable price clinic too.
Doc Gary is such a good dentist giving a lot advice for the care of my teeth will definitely recommend friends here
Come to dr Aw , she is really very patient and gentle plus good job done , thanks counter staff Amira is also very helpful to help me arrange time slot . Recommend!
dr gary and farah are very nice. i have a fear of the dentist but they made the experience very smooth and not scary HAHA. whoever that’s scared of the dentist, i highly recommend to come here because it wasn’t that scary here :)! amirah is also a sweet receptionist who made the process very smooth.
I had my dental cleaning done at Alpha Dental KSL and had a very pleasant experience. The staff were professional and welcoming. The dental assistant, Alya, was gentle and attentive, and Amira, the medical receptionist, was friendly and helpful throughout the visit. Dr. Yap took the time to thoroughly explain the condition of each tooth, what needed to be rectified, and the available treatment…
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options. The pricing is reasonable compared to Singapore, and most importantly, the service was not rushed at all. I felt well taken care of and would highly recommend this clinic.
I had a wonderful experience at this clinic. Dr. Aw is incredibly patient and caring, which immediately put me at ease. It’s clear that she is very meticulous in her work, taking the time to ensure everything is perfect. The overall service here is excellent—I highly recommend Dr. Aw to anyone looking for a dentist who truly cares about their patients!
Best place to get your tooth fixed.Dr Pang was awesome and has been very gentle with me during fillings.She gave me the reassurance that everything is going to be safe.Cause generally I am scared of the dental equipments/machines.I smile more confidently now.Definitely recommended!
I've visited them since 2023. Am very happy with their professional expertise and friendly services. Special thanks to Dr. Pang for helping me with my teeth's issues. 😁🦷✨ #Dentist #Expertise #Service #Gratitude #Teeth …
Did my Guided Biofilm Therapy and I'm really happy with their professionalism in executing their service. I strongly recommend to take this therapy with them. Many thanks.
Great service provided by kind dentist Dr Aw and the service staff amira. Will visit here again!
Dr Karyn Ter is very good and professional. I love how she takes in my concern about pain and anxiety from scaling and polishing and advise me on the new EMS scaling. I’m super late for my appointment but they don’t show me attitude and waited for me. I didn’t wait long. Their service is fast and painless. I will go back here for 6mth follow up. So much better service than sg..
Dentist Yap is patient while explaining the procedures , and he explains thoroughly and give his recommendations accordingly .
I had a great experience with Dr Swan. She is very gentle, warm, and takes the time to make sure I’m comfortable at every step. Highly recommended dentist!
I had a wonderful experience with Dr. Karyn and the dental team. They were gentle, patient, and explained every step clearly. The clinic is clean, modern, and the service was excellent. Highly recommended!
Had a great experience at this clinic! I'm satisfied with the results, and Dr. Yeo Wee Kwong is incredibly patient and attentive.
A singaporean who is my dad that had a pleasant experience with Dr Gary who is very caring and very comfortable having him as his dentist 😊 …
One of the best dental clinics within JB. 10 mins away from checkpoint for the convenience. The professionalism withheld by all staff and dentist is sublime and superb. Got my treatment by Dr Karyn Ter. Highly recommended because of skill and good assessment and advise.
Done EMS and some fillings at Alpha Dental KSL. Thanks Dr Swan for the treatment and recep team for appt booking and etc. Everything went smoothly and very happy with their service. Thank you!
Phone not working, unable call through, quite a joke for a dentist
Succinct, clear pre-treatment explanation. Dr Aw is a very skilful and knowledgeable Dentist that can explain technical aspect of dental treatments in clear layman terms. Nurses and front desk personels are friendly and efficient
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