Patients
Reviews of Alpha Dental Clinic KSL City Mall.
Johor Bahru, Malaysia. 184 aggregated from Google. Screened for duplication and printed as written. They are not visit-verified.
SmileJet AI analysis
What these reviews add up to.
7.4 out of 10
Overall score
This is a highly reputable clinic located in a primary hub, offering state-of-the-art restorative and cosmetic dental treatments. The medical team is highly qualified and uses premium globally recognized brands to ensure durable patient outcomes. It is fully equipped and well-suited for international dental tourism.
Authenticity
8/10Baseline 8: website verified. No review manipulation penalty for Google Reviews. Final 8.
Treatment quality
7/10Baseline 7: reviews and materials analyzed. No deductions applied. Final 7.
Cleanliness
6/10Baseline 7: hygiene protocols described. Final 6.
Team
8/10Baseline 8: dentist Dr. Karyn, Dr. Aw named. Final 8.
Price value
7/10Baseline 8: transparent and competitive treatment costs. Final 7.
Tourist suitability
8/10Baseline 8: tourist support confirmed. Final 8.
What comes up well
- Led by experienced dental specialists including Dr. Karyn
- Partners with leading laboratories for high-quality restorations
- Provides solid support for international patients
This analysis is written by AI from the reviews below and the public sources it could find. It is a reading of what patients reported, not a clinical endorsement and not medical advice. How clinics are listed and screened is set out in our trust and safety policy.
The evidence
What patients actually wrote.
out of 5, from 184 reviews
1st experience at ksl alpha dental with Amira and Dr Aw is awesome. She is patient in explaining the questions ask. Will recommend friends and family to come and look for her.
Good service and friendly staff like Kak Amira. Braces treatment with Dr Yeo for 2 years plus, accurate and efficient treatment/advise. And able to advise you if you have question on whatapps too. Will come back for other services in the future.
Ms Amira was very friendly & assisted us on the registration. Dr Aw was very professional & I was pleased with the overall service rendered.
My husband and I went to see Dr Yap Ren Zhi for polishing and scaling last December. Was impressed by his professionalism and patience. Today my husband went to see Dr Yap again as the dentist (no choice as his gum was in excruciating pain) he visited in Singapore did a lousy job and charged a lot and asked him to go back for a follow-up. Dr Yap did an x-ray and found out what was causing the…
Read the rest of this review
e pain. He explained in detail what treatment could be done and how to salvage his tooth but the problem could come back in a few years. So in the end, my husband chose to have his molar extracted. Even in administering the anaesthetic, he was very gentle. He was massaging my husband's gum while injecting him unlike the dentist in Singapore who just forcefully injected my husband's gum causing him great pain. My son also had his teeth cleaned by him today. I highly recommend Dr Yap! Gentle, patient and professional!👍👍👍
I had my scaling, polishing, and filling done with Dr Kayla, and it was a very pleasant experience. She was patient and friendly, taking the time to explain my dental condition and provide helpful advice. The entire process was smooth, and she consistently checked in to make sure I was comfortable and not in pain, which I really appreciated. Overall, both Dr Kayla and the team were very…
Read the rest of this review
y attentive and detail-oriented. Highly recommended!
Dr Aw is extremely patient and very attentive. Staff were all friendly.
Dr Yao Ten Zhi and Amira and Helena - professional and good and patience. I m happy with my dental support 🥰 …
We have been to Alpha Dental few times. This time my hub is most satisfied with Dr Karyn as he felt she’s very detailed in checking and cleaning his teeth. She also gave good advice. Narul and the team are also helpful when we do the whatsapp reservation.
The dentist there I should say they are very caring and professional. I appreciate it. Met a reception counter service staff today . The service really bad . I don't deny that I was late to collect my denture . Given a timing at 3pm to collect ,no message till 4pm to inform collection ar 5pm . I went to run some erands and trying to rush back before closing time (6pm) . Due to traffic jam . I…
Read the rest of this review
managed to reach at 5.45pm. showed me a black face passed me the denture and asked me put on. Never even inform that dentists has went back . I put on and felt a bit tight . Her answer to me is tight is good if no pain then okay la... What kind of attitude. Still said you back late , dentist went back so no choice . Is not free and I have to pay . Haiz , really very bad experience with the receptionist but still thanks to the dentists for helping me .
Been coming to this clinic for couple of years. Great skills and services by the dentists. Price very reasonable.
Done scaling & polishing @ Alpha Dental KSL with Dr Yap - pleasant & restful experience.
Dr Aw is nice and gentle and she will advise the product suit you the most. Thank you so much.
This is by far the best dental clinic i have ever been in my life. From the receptionist , dental assistant who is friendly and efficientand to my amazing amazing doctor. He is proffesional and will answer any questions you have. You will get the best dental experience here. THANK YOU DR YAP😀 …
The doctor Dr Yap was very quick and efficient and also gave me advice on my wisdom teeth and cavities! Overall a pleasant and fast experience!
Highly recommended for Sg travellers. Dr Gary is very detailed and skilful dentist I ever come across. He briefed me about my sleep issue and handle scaling & polishing without pain surprisingly. Counter staff Amilah was very patient with me when I call in that I will be late for 30mins. My appointment is still kept in time and proceed to dentist without delay.
Made appointment via Whatsapp, but when I turned up during my allocated slot, they realised that they had missed setting up my timeslot! Had to reschedule to later in the day, which caused quite some inconvenience for me! Really frustrating. Attended by Dr Swan, who did a great job on the scaling and polishing.
dr pei shi was super friendly and informative!! she was quick with the braces exchange and i would say she’s definitely the best dentist in johor bahru! thank you doctor! 🤍 …
dr Aw peishi great at scaling and explaining good and informative, Amira and Auni great staff and helpful
I have been with this dental clinic few times for routine scaling and polishing. So far had it with Dr Karyn & Dr Eric Chay before. Both are good in their skills and patience answered all my queries. The price is reasonable, this is important for me from singapore to get affordable treatment. I will still continue with Alpha Dental in the future.
This is our second time at Alpha Dental KSL, and we always have a pleasant experience with the dentists and receptionist. Dr Gary & Dr Yap did a good job with the scaling and polishing and we felt very clean after the session.
Great service and excellent outcome for teeth whitening service by Dr Yap. Was greeted by Amira at the service counter and with warm hospitality. Will come back for sure! Thank you and wishing all a Happy New Year!
The scaling and polishing service was fast and furious by Dr Gary. He was also able to advise on checking my crowns
Did a simple cleaning and polishing. Dr. Yap was thorough in examination and was open to giving advice. The staff were friendly and helpful, open to chatting with customers and answering questions.
Great experience in alpha dental! My braces has no problem at all.
Want the same for your own teeth? Send a photo and we will come back with a written quote from Alpha Dental Clinic KSL City Mall.
Ask on WhatsApp