Patients
Reviews of Agelsa Dental & Medical Center - Batam.
Batam, Indonesia. 41 aggregated from Google. Screened for duplication and printed as written. They are not visit-verified.
SmileJet AI analysis
What these reviews add up to.
6.6 out of 10
Overall score
Agelsa Dental & Medical Center is a modern combined clinic with sophisticated equipment and a mini playground, positioned as an affordable premium option in west Batam. Root canal and braces results are praised by substantive reviewers. The review base includes a significant number of short generic responses suggesting review solicitation. A hidden 200k numbing surcharge on a bleaching promo is a cautionary signal for tourists.
Authenticity
6/104.83 rating but roughly 15 reviews are extremely short generic phrases ('clean and neat', 'the service is good') consistent with a review campaign. Substantive reviews from real treatment experiences (root canal, braces, bleaching) provide credible anchor. Named Dr. Elsa confirmed by repeat patient.
Treatment quality
7/10Root canal praised with X-ray before/after visualization; braces show fast progress; dental spa service available. One 1-star reviewer reports no visible improvement after bleaching and surprise charges for numbing injection not disclosed upfront.
Cleanliness
8/10Consistently described as clean, neat, aesthetic, and comfortable. Mini playground for children noted. Described as 'elite' in appearance despite affordable pricing. No hygiene concerns raised.
Team
7/10Dr. Elsa praised by repeat patient for bleaching and clear explanations. Braces doctors described as patient and communicative at checkups. One reviewer notes doctors do not proactively explain and wait to be asked, which could disadvantage tourist patients unfamiliar with the clinic.
Price value
7/10Described as affordable and pocket-friendly by most reviewers, even noting 'elite' appearance. Promotional pricing offered. One tourist-facing red flag: 200k hidden surcharge for numbing during bleaching promo not disclosed upfront.
Tourist suitability
5/10Located in west Batam, away from the main ferry tourist corridor. One domestic Indonesian traveler visited 3 times. No confirmed Singaporean visitors. Hidden charge incident on bleaching promo is a risk for time-limited tourists. Combined dental/medical/pharmacy setup adds convenience for longer stays.
What comes up well
- Sophisticated equipment: X-ray before/after for root canal visualization
- Dental spa and bleaching promotions available
- Mini playground for children in waiting area
- Combined dental, medical, and pharmacy under one roof
- Dr. Elsa praised by long-term patient for bleaching and communication
Points to weigh
- Bleaching promo visitor charged undisclosed 200k extra for numbing injection; no visible whitening result
- Approximately 15 reviews are generic one-liners consistent with solicited review campaign
This analysis is written by AI from the reviews below and the public sources it could find. It is a reading of what patients reported, not a clinical endorsement and not medical advice. How clinics are listed and screened is set out in our trust and safety policy.
The evidence
What patients actually wrote.
out of 5, from 41 reviews
Thank God, it was very satisfying, comfortable, the doctor was very detailed, thorough & careful, and the staff was friendly.
I won't regret getting braces here. Affordable prices and fast progress.
The dental spa here is amazing! It's super clean and pain-free. The prices are also affordable, even with a promotional price.
The service is excellent. The equipment is sophisticated. It's recommended if you bring children because there's a mini playground. It's the best. The price is also affordable even though the place is elite.
The doctor and his treatment are very friendly and good
Traveling to Batam, I got a recommendation for a friendly dentist with sophisticated equipment, the explanation was very satisfying, I've been here 3 times, it's satisfying
Great service, excellent, the doctor and staff are kind and friendly😄👍 …
the place is cool, nice, the doctor is agile and every explanation is easy to understand
I have no regrets about getting root canal treatment here. The equipment is sophisticated, and the doctor can see before and after X-rays of your teeth. The fillings really look like teeth. The new clinic is even better and super comfortable.
I've been wearing braces at the Agelsa clinic for several months, and the progress is very good. Regular checkups are comfortable, the doctor is patient, and always explains my teeth's development. The new location is very comfortable and aesthetic. Recommended.
The clinic is really that good, complete and modern, I've had PSA here 4 times, the doctors and nurses are really gentle, I don't regret choosing PSA here.
Doctors don't explain tooth development to patients. They wait for the patient to ask questions and then explain.
Reply from the clinic
Hello sis, before the control action was carried out, I was asked about my complaints and saw changes in the teeth in the dental model, sis. If you don't like it, you can chat directly to the clinic's WA. Sorry and thank you sis 🙏
The most affordable and recommended bleaching here. I always go to Dr. Elsa, my family's doctor. Her service is excellent and her explanations are easy to understand.
Thank God, I didn't choose the wrong doctor. The braces installation progressed quickly. At every checkup, the doctor explained everything clearly, and the explanations were easy to understand.
My experience getting braces at this clinic was very enjoyable. The installation process was quick, the results were neat, and progress was quickly visible. The staff and doctors were also very friendly. Recommended!
The braces installation was very neat, the place was very clean, the service was very good, the work was fast, the doctor was friendly and very beautiful. RECOMMENDED 💕💕💕💕💕💕💕💕 …
Great service🤙🏻 extraordinary🫰🏻 the doctor and staff are kind and friendly🌹🤗 …
The doctor here is very detailed, plus the staff is friendly, great👍 …
A clean and cozy dental clinic, perfect for treatment. Friendly service and satisfying results.
Agelsa, the best place to take care of our smile!
The clinic atmosphere is very comfortable, making the treatment relaxing.
The location is easily accessible, so it's always easy to come back again.
The cozy atmosphere of the clinic makes me want to stay longer.
The doctor is friendly and the service is very good. The place is nice, neat, clean, in short, it is recommended.
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