Patients
Reviews of Agelsa Dental & Medical Center - Batam.
Batam, Indonesia. 41 aggregated from Google. Screened for duplication and printed as written. They are not visit-verified.
SmileJet AI analysis
What these reviews add up to.
6.6 out of 10
Overall score
Agelsa Dental & Medical Center is a modern combined clinic with sophisticated equipment and a mini playground, positioned as an affordable premium option in west Batam. Root canal and braces results are praised by substantive reviewers. The review base includes a significant number of short generic responses suggesting review solicitation. A hidden 200k numbing surcharge on a bleaching promo is a cautionary signal for tourists.
Authenticity
6/104.83 rating but roughly 15 reviews are extremely short generic phrases ('clean and neat', 'the service is good') consistent with a review campaign. Substantive reviews from real treatment experiences (root canal, braces, bleaching) provide credible anchor. Named Dr. Elsa confirmed by repeat patient.
Treatment quality
7/10Root canal praised with X-ray before/after visualization; braces show fast progress; dental spa service available. One 1-star reviewer reports no visible improvement after bleaching and surprise charges for numbing injection not disclosed upfront.
Cleanliness
8/10Consistently described as clean, neat, aesthetic, and comfortable. Mini playground for children noted. Described as 'elite' in appearance despite affordable pricing. No hygiene concerns raised.
Team
7/10Dr. Elsa praised by repeat patient for bleaching and clear explanations. Braces doctors described as patient and communicative at checkups. One reviewer notes doctors do not proactively explain and wait to be asked, which could disadvantage tourist patients unfamiliar with the clinic.
Price value
7/10Described as affordable and pocket-friendly by most reviewers, even noting 'elite' appearance. Promotional pricing offered. One tourist-facing red flag: 200k hidden surcharge for numbing during bleaching promo not disclosed upfront.
Tourist suitability
5/10Located in west Batam, away from the main ferry tourist corridor. One domestic Indonesian traveler visited 3 times. No confirmed Singaporean visitors. Hidden charge incident on bleaching promo is a risk for time-limited tourists. Combined dental/medical/pharmacy setup adds convenience for longer stays.
What comes up well
- Sophisticated equipment: X-ray before/after for root canal visualization
- Dental spa and bleaching promotions available
- Mini playground for children in waiting area
- Combined dental, medical, and pharmacy under one roof
- Dr. Elsa praised by long-term patient for bleaching and communication
Points to weigh
- Bleaching promo visitor charged undisclosed 200k extra for numbing injection; no visible whitening result
- Approximately 15 reviews are generic one-liners consistent with solicited review campaign
This analysis is written by AI from the reviews below and the public sources it could find. It is a reading of what patients reported, not a clinical endorsement and not medical advice. How clinics are listed and screened is set out in our trust and safety policy.
The evidence
What patients actually wrote.
out of 5, from 41 reviews
A dental clinic that is always neat makes me more confident.
All the staff are very friendly, it makes you feel good!
This clinic is always neat, making you feel calm during treatment.
The service at Agelsa Dental Care is very satisfying! The doctors and staff are friendly, professional, and very attentive to patient comfort. The location is clean and comfortable, making the dental experience enjoyable. Highly recommended for those seeking quality dental care in Batam.
This dental clinic is clean, making me feel comfortable during the treatment.
The service here is super friendly, makes me feel at home!
Prices at Agelsa are pocket-friendly, but the service is top-notch!
This clinic is located in an easily accessible location, very good!
Agelsa Dental Care is the best choice for dental care.
The clinic is clean and well maintained, making my experience even better.
Agelsa dental clinic is clean and comfortable, I highly recommend!
Very friendly service from the staff on duty + the staff are really beautiful, especially those at the reception, the service is really great
Went there for the bleaching promo, ended up paying 200k more for the numbing so make teeth less pain. Can’t really see the improvement, so disappointed. Feel cheated.
the service is good and the doctor is also friendly
The doctor is friendly and expert, the service is also satisfactory, the clinic is clean and neat. Comfortable and won't make you want to come again
The place is really nice, the doctor is also friendly😍😍😍 …
The doctor is friendly, and the place is clean. It's very comfortable and highly recommended. 😍 …
Want the same for your own teeth? Send a photo and we will come back with a written quote from Agelsa Dental & Medical Center - Batam.
Ask on WhatsApp