Patients
Reviews of Win Smile International Dental.
Hanoi, Vietnam. 197 submitted to SmileJet. Screened for duplication and printed as written. They are not visit-verified.
SmileJet AI analysis
What these reviews add up to.
7.2 out of 10
Overall score
Win Smile International Dental is a well-established multi-branch network in Hanoi with a strong track record serving international tourists across cosmetic, implant, and general dentistry. Reviews consistently highlight honest clinical advice (recommending against unnecessary treatments), English-speaking staff, and competitive pricing with premium materials including Straumann implants and Emax veneers. No JCI or ISO accreditation is verified, and 0 verified reviews on a 197-review pool is a minor flag, but the specificity and variety of review content supports genuine patient volume.
Authenticity
7/10Baseline 8: website, named doctors, 197 Google reviews with varied specific content. -1 for 0 verified on 197-review pool. Final 7.
Treatment quality
7/10Baseline 7: premium brands (Straumann, Emax, Lava 3M), positive outcomes across extractions/implants/crowns. One lazy cleaning complaint resolved. Final 7.
Cleanliness
7/10Baseline 7: multiple independent reviewers cite clean facility, modern sterilization, spacious treatment rooms. No hygiene complaints across 50 reviews. Final 7.
Team
7/10Baseline 7: 5 named specialist doctors, specific staff names in reviews (Hoang, Dr. Duc, Huang, Hong). Vietnam MoH licensed only, no international credentials. Final 7.
Price value
8/10Baseline 8: 300k VND for X-ray+check+clean; implants competitive; anti-upsell pattern confirmed by multiple independent reviewers; pricing shared upfront. Final 8.
Tourist suitability
7/10Baseline 7: English staff confirmed in reviews, same-day/emergency appointments, Facebook booking, multilingual staff (10+ languages), hotel partner, 30km from Noi Bai. Final 7.
What comes up well
- Anti-upsell ethic confirmed repeatedly: multiple tourists advised against unnecessary whitening or cleaning
- Premium implant brands: Straumann, Dentium USA, Osstem
- Premium restorative brands: Emax, Lava 3M, Nacera crowns and veneers
- English-speaking staff confirmed by numerous international reviewers
- Same-day and emergency appointments available for walk-in tourists
Points to weigh
- 0 verified reviews out of 197 total on platform
- No JCI or ISO accreditation verified; Vietnam MoH license only
- One 1-star complaint about inconsistent Facebook chat pricing communication
This analysis is written by AI from the reviews below and the public sources it could find. It is a reading of what patients reported, not a clinical endorsement and not medical advice. How clinics are listed and screened is set out in our trust and safety policy.
The evidence
What patients actually wrote.
out of 5, from 197 reviews
I visited this clinic on March 21, 2026, at 2:00 PM ( Name Morgane D) for a teeth whitening consultation but decided not to proceed due to a very uncomfortable experience. When I arrived, I was seated without any clear explanation of the procedure. I asked if the person attending me was a dentist, and she said no. The staff attending me did not speak English, which can happen, but what made the…
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situation difficult was the complete lack of effort to communicate. In many places in Vietnam, staff will use translation apps to help — here, no such effort was made. When I asked basic questions, the staff appeared visibly irritated. They sighed loudly whenever I tried to ask something and spoke to each other in Vietnamese in a tone and with body language that clearly conveyed frustration and impatience, even though I could not understand the exact words. At one point, one of the staff members stood up abruptly and removed her coat in a brusque manner, which felt quite intimidating. One of the assistants also became quite brusque in her movements and pulled on my mouth in a way that felt uncomfortable. This made me feel uneasy and not confident in continuing the treatment. At one point, a staff member at the reception desk appeared to be filming me with a phone directed toward me. When I questioned this, the only staff member who spoke some English told me she was “just sending messages,” but the phone remained pointed at me, which made me uncomfortable. Additionally, the price mentioned was higher than initially expected and not clearly explained beforehand. I chose this clinic based on its many positive reviews on Google. However, after my experience, I took the time to read the lower-rated reviews and noticed that some described situations similar to mine. This made me feel that my experience may not be an isolated case, and I believe it is important for future patients to read both positive and negative feedback before making a decision. Because of all these concerns, I chose to stop and leave. I believe that better communication, professionalism, and patient comfort should be a priority.
The staff were very enthusiastic, and the doctors were very careful and attentive.
⭐⭐⭐⭐⭐ I cannot recommend Win Smile Dental Clinic in Hanoi highly enough. From the moment I walked in, the entire team was so kind, patient and genuinely caring. I have a very difficult mouth and can get anxious with dental work, but they took the time to explain everything, checked in constantly, and made sure I was comfortable the whole way through. I had teeth cleaning done and was blown aw…
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way by both the results and how affordable it was. The clinic is spotless, modern, and incredibly professional. If you’re visiting Hanoi or living here and looking for a dental clinic you can fully trust, this is the place. Exceptional care, amazing results, and the loveliest team. 💖🦷✨
Reply from the clinic
Dear sweetie, thanks so much for choosing us. You & your future husband absolutely togther. Wishing you both endless happiness 😊 …
Quite professional service. Enthusiastic support and very good work. Worth the price. You should refer to it.
The staff were enthusiastic and kind to customers. I was very satisfied with the dental service here and had a completely positive experience.
I'm currently getting my braces done at Winsmile Clinic, and the service is excellent. The doctors are very attentive, and the consultants regularly check on my post-treatment health. They're very caring towards their patients. Today I came …
I had my teeth done two years ago, and they're still great – shiny, healthy, and beautiful, and I can eat and chew comfortably. The staff were very enthusiastic and friendly during my regular check-ups. 😍😍😍 …
I used my LCR voucher here. The service was good and the doctor was gentle. Very satisfied :>
I went there for wisdom tooth extraction. Everything went very smoothly and done in just 30 min without any appointment. Hoài(English translator) helped me through whole experience. She was really firendly and explained everything very clearly. Clinic is very modern and clean.
Reply from the clinic
Thank you so muchhh 😍 wishing you always safe and smooth travels on every journey …
Great service, the employees are helpful and careful. No pain at all. Recommended to come for teeth caring.
Great experience- had an issue that needed to be fixed with an implant - they made an immediate appointment for me and took great care with me. Highly recommend
Reply from the clinic
Thank you, our “big baby” for your trusting and choosing Win Smile ☺️☺️
Had my teeth cleaned here. Good service. Friendly and attentive staff.
I am from USA. I got old Invisalign attachments removed and a teeth cleaning. It went amazing they took good care of me and my teeth. Everly booked the laser teeth whitening, but they informed me that my teeth were too white, and it would be a waste of money. Which I really really appreciate! All of the girls are so sweet, good English translation and clean office. I would recommend
The clinic is cozy and clean. The doctors and staff are very enthusiastic and attentive. I had my wisdom tooth extracted here, and the doctor did it very gently and quickly 😂 …
Stuff is very professional, friendly and kind. Pristine office. State-of-the-art equipment. Teeth cleaning was very thorough and detailed. I highly recommend this office
I am treating tooth decay. The dentist and staff are very enthusiastic. The service and price are also reasonable, very satisfied ❤️
The service is very nice and professional. The clinic is very hygienic and comfortable The price is affordable too!
Reply from the clinic
Hi. Thank you for visiting Win Smile and making your first purchase! We're glad that you found what you were looking for. It is our goal that you are always happy with what you bought from us. We look forward to seeing you again. Have a nice day!
I used the services at the dental clinic. The clinic space was clean, beautiful, and cozy. From the doctor to the receptionist, everyone was attentive and considerate.
**“I had severe toothache yesterday and visited this dentist. The doctor and staff were very kind and friendly. I needed a root canal treatment that would take at least 3 weeks, but since I’m only in Vietnam for 1 week, it wasn’t possible to complete. The doctor recommended starting with medication first. They also took an X-ray and cleaned my tooth — completely free of charge. Thank you so much…
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h for your help today. This clinic is very foreigner-friendly and can speak English well. Highly recommend this clinic if you need dental care in Vietnam.”**
Had my veneer done here this week all the staff a very skilled and very attentive , they on call 24/7 , very clean environment! Thank you team winsmile 💖💖 I really lover my pearly white teeth’s …
I was really satisfied with my dental filling at Winsmile today, from the receptionists to the dentist 😍😍😍 …
My experience went from surprise to admiration because the manager, Mr. Hoang, Dr. Duc, and Dr. Hien were all excellent, providing dedicated advice, understanding their profession, and especially only treating what was absolutely necessary without exaggerating. Thank you very much, Mr. Hoang, Dr. Duc, and Dr. Hien. I will definitely return for cosmetic dental veneers.
Thank you Huyen for helping me get my teeth cleaned, and Huong for her enthusiastic advice even though I didn't get any additional services today. Thank you Manulife Move for giving me the voucher.
Amazing experience, truly setting a standard in dental care. Great facility, very reasonable pricing. Came in as a tourist with sharp wisdom tooth pain, they cleaned up all the stuck food to ease the pain and suggested extraction when I get back to Hanoi or back to India depending on pain.
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