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Patients

Reviews of Wellness dental clinic.

Tijuana, Mexico. 47 aggregated from Google. Screened for duplication and printed as written. They are not visit-verified.

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The evidence

What patients actually wrote.

4.5

out of 5, from 47 reviews

5 41
4 0
3 0
2 1
1 5
yahancy cantor via Google 5.0 out of 5
I've known Dr. Ruth for about two years as a general dentist. She's very professional, uses state-of-the-art equipment, and her clinic is very well-organized with all the necessary health and safety measures. Her team, like her, is professional in customer service, and she guarantees the results of her work. My family also uses her services, and we consider her the best in Tijuana.
Reply from the clinic

Good morning Yahanci, I hope you are doing well. We greatly appreciate you taking the time to leave your comment, and we also appreciate you trusting us with your health. We hope you have a wonderful day!

Liz via Google 5.0 out of 5
Excellent in every step. Dr. Ruth is so detail-oriented and professional, all the staff is great too. Thank you for caring out for my daughter and myself, specialy in this strange covid days. She had her 4th. molars extracted and it was smooth, thank you.
Reply from the clinic

Thank you for giving us your kind comment, it is very pleasant to have you and your doughter in the clinic, we appreciate very much the trust you give us in putting yourself in our hands, see you at the next appointment 🙂 …

Gladys Muniz via Google 5.0 out of 5
Excellent service and impeccable cleanliness; they take all necessary precautions for your health and have the latest technology in the field. I've known Dr. Ruth Figueroa for years, and she's the best!
Reply from the clinic

Thank you so much for your review and comment 🙂 We really appreciate you sharing your experience, we hope to see you again soon, best regards

ISIS RODRIGUEZ via Google 5.0 out of 5
Excellent customer service, very friendly, and the work they do is truly outstanding, SUPER professional ⭐️⭐️⭐️⭐️⭐️
Reply from the clinic

Thank you for your comment, we really appreciate your opinion 🙂

Michelle De Santiago Bribiesca via Google 5.0 out of 5
Everyone is very friendly, the service is excellent, 100% recommended
Reply from the clinic

Thanks 🙂

Monica Raygoza via Google 5.0 out of 5
100% recommended. Dr. Ruth is extremely professional and attentive; she has always provided me with the best care. She has an excellent team with friendly attention and impeccable facilities. They are also super accessible.
Reply from the clinic

Thank you so much for your comment, Monica! We look forward to seeing you at your next appointment 🤗

Robert Giannini via Google 5.0 out of 5
I have had the same dentist - a very good one - in Beverly Hills for almost 30 years. Unfortunately, he stopped honoring my dental insurance and costs became overwhelming. I was fortunate enough to get to know Dr. Ruth Jannet Figueroa Lopez and trust he enough to put my mouth and teeth health in her hands. Choice couldn’t have been better. Dr. Ruth passion for her work, her tireless curiosity…
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and professionalism make her a top notch Dentist. I have 100% faith in her ability to study, plan, and execute the best possible intervention to resolve dental issue anyone may have. I have had multiple cavities repairs, a couple of teeth extractions, bone grafts, and even a sinus lift done by her. All in preparation for 3-4 future implants. I am so happy I have found Dr. Ruth and even though her dental clinic in not around the corner, so-to-speak, the car trip and the time involved to get to her are ten folds worth the great work she does. Thank you, Dr. Ruth!!

Reply from the clinic

Dear Mr Robert Giannini. First of all let me thank you for all your kind and amazing words. We strive to do our best professional work on every single patient that walks in to our office . We thank you trusting us as well as giving us the … More

Zareth Figueroa via Google 5.0 out of 5
Modern facilities, excellent professional service, I had my teeth whitened and I loved it 😍, I highly recommend it …
Reply from the clinic

Thank you for your preference 🙂

Araceli Ulloa via Google 5.0 out of 5
Excellent service, very professional attention, hygienic and comfortable facilities. I highly recommend them.
Reply from the clinic

Thank you so much for your comment, we really appreciate you placing your trust in our team 🙂

Adrian Urias via Google 5.0 out of 5
Centrally located with parking in the plaza, excellent attention, service and follow-up on patient records, very good prices, 100% recommended
Reply from the clinic

Thank you so much for your trust 🙂

Sergio Mejia via Google 5.0 out of 5
Dr. Ruth Figueroa and her entire staff are highly professional. They treat you with great respect and kindness, making you feel comfortable and at ease, like part of the family. Their work is of excellent quality, and their prices are very competitive.
Reply from the clinic

We greatly appreciate your trust, thank you for continuing to be our patient for the past 14 years 🙂

Michael Murray via Google 5.0 out of 5
Dr Vazquez is very human and takes care of his patients, I have been his patient for 10 years, I had 8 implants done and I am very satisfied with the prices and final results.
Thomas MacMurray via Google 1.0 out of 5
Dr Melisa and this clinic are the worst. She installed 3 tooth bridge. I could tell it was bad work right away and it broke within 2 months. Let her try again and that one was worse and broke again (see picture). Bad enough to have old bridge grind off, they put me through it 3 times. I had it done over with another Dentist in SD and got good work. Melisa refused to give me any money back. …
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Stay away from these quacks.

Jose Guillermo Cuatianquiz via Google 5.0 out of 5
Excellent service at this clinic, super punctual, very complete facilities, highly trained staff, especially Dr. Irasema Guardado. Excellent service. I will continue to go to this clinic for dental appointments.
Mark W via Google 5.0 out of 5
Excellent clinic with a knowledge and courteous staff. Clean, ultra modern, and affordable. They do really good work here. I am happy to travel from Los Angeles to this office for my dental care.
Jeremy T via Google 5.0 out of 5
I've been coming here for few years Now. They take great care of me and have a great office and equipment. Very clean and very friendly staff.
Reply from the clinic

We really appreciate your opinion and your review, thank you 🙏 …

Michael Gracia via Google 1.0 out of 5
Front area staff is extremely disorganized, as well as disrespectful! They seem to be gossiping or singing to songs on the radio rather than attending to patients. Many times when chatting via “Whatsapp” for appointment scheduling, they respond many times with an attitude, I did speak to the owner about this and she stated she would address it with her staff however today I received the same…
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disrespectful treatment! Juan Carlos is extremely nice and caring.

Reply from the clinic

Michael, we regret your experience, hoping that you will give us the opportunity in the future to redeem ourselves, thanking you for informing us of your experience to take action and improve the service, since these comments make us work to take action to improve the services and attention to you, since you are important to us, best regards, atte administration department

Omar Castrejon via Google 1.0 out of 5
They lied about the prices for my treatment, they said with everything included it would be $1200 and the day of my surgery they raised the total prices to over $2,500. Lack of professionalism and overpriced.
Reply from the clinic

We regret the misunderstanding, the price budgets for each service offered and proposed are delivered in your first review consultation in a budget sheet broken down for each thing or for each procedure; If you have any doubts about the estimate that was given to you, we are in the best disposition to clarify any detail, an apology for the inconvenience, we apologize for the misunderstanding on behalf of the entire work team

yahancy cantor via Google 5.0 out of 5
I've known Dr. Ruth for about two years as a general dentist. She's very professional, uses state-of-the-art equipment, and her clinic is very well-organized with all the necessary health and safety measures. Her team, like her, is …
Silvia Viteri via Google 5.0 out of 5
My husband and I are very satisfied with the work done by Dr. Ruth. She is very professional and has excellent professional ethics. It's the best place to have any dental work done; we recommend her 100%.
Reply from the clinic

Thank you so much for your kind words, Silvia. It's an honor to serve you and a pleasure to have you as patients… I hope to see you soon 🤗

SAM MIR via Google 2.0 out of 5
To be honest she is not the best in TJ! Before I go there I read some low rate reviews that she is taking advantage of people who come from state but didn’t believe it. Now I believe it because she played a game with me! Yes Dr Ruth, long story short! My main purpose for going to this clinic was for my wisdom’s crown, I gave her my full mouth x-ray and she gave me a written estimate for each of my…
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tooth, she said $450 for crown but after first session she changed it to $650, she was believed that my tooth needs more work but I don’t believe her because she knew the full detail of my tooth before starting, she was who explained everything about the same issue that she wanted to over charge me for. So the only thing I can advise you to not go from state to this place because once she feels you have US$ then she will change the price or try to bring up new excuses to charge you more!!! I stopped going there because I don’t feel honestly with customers here! ALL I AM SAYING THAT IS YOU NEED TO BE ENOUGH PROFESSIONAL TO STAY ON YOUR WORDS AND THE WRITTEN ESTIMATE THAT YOU GIVE OUT AND DON'T PLAY WITH PRICES IN MIDDLE OF PROCESSSING!

Reply from the clinic

Hi Maysam! Sorry for the delay in responding, I was busy with continuous education, I hope you are very well, I will try to summarize what we had already discussed in person, by phone and also by email, I will give you a short summary and if you still have any questions Please let me know so I can explain again, your situation was that your molar was not in optimal conditions to place a crown, in my opinion it needed extra repairs before the crown. Nov 04 2021-First Consultation $ 20 dollars (X-rays that were taken in the clinic were courtesy) December 10, 2021-removal of metal and cavity in molar $30 dlls (2 hours working to do the metal removal using ultrasonic vibrations in that taking care and do not damage the remaining natural structure, also using a dental microscope) - the natural structure of the molar was fragile due to the work performed in Iran before on that molar Reconstruction with a fiberglass post was recommended for $150 dlls We handle different materials but only two types were recommended for you due to the conditions of your molar, which are: -conventional crown PFM $250 dlls -Bruxzir zirconium crown $420 dlls When you received care, the payment receipts were sent to you with the concepts of what was done to you, which was on November 4, and December 10 2021 by email, if you wish they can be sent to you again We appreciate your comments, since these make us realize that we must improve our services, I hope you have a good day Atte Dra Ruth Figueroa oral surgeon Best regards PS…. I am very sorry for this situation, even more so that you have a disagreement with our services, an apology for the inconvenience that this situation of misunderstanding could cause you, the whole team is working very hard to prevent a situation of this type from happening again , you will be sent via email the copy of your estimate that was prepared and delivered to you on November 4, 2021 in your first consultation, (you were given the original signed by yourself that you are aware of the treatment proposals, in English language, and a copy was made in front of you before giving it to you) we kept a copy so that later alterations or modifications cannot be made without notifying the patient, it was written in that estimate that you need for my professional opinion the three proposed treatments for that molar from your first consultation, Hopefully you have a good day

Hernan Cantor via Google 5.0 out of 5
I've known Dr. Ruth for years... as always, I receive excellent professional and personal treatment. The clinic is clean, organized, and has all the latest equipment for effective diagnosis and treatment. She and her entire team are super friendly and professional at all times. The location is easily accessible and close to the border. There's parking for your car, and the pharmacy, restaurants,…
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and bakery are located in the same plaza. All my friends and family are clients of Dr. Ruth's for her excellent work. I am delighted with Wellness Dental Clinic. I recommend it to everyone!

Reply from the clinic

Hello Hernan! I apologize for the delay in responding. I've been busy these past few days with … More

Rusvitt An via Google 5.0 out of 5
My mother received treatment at that place; excellent work, very clean, and a pleasant atmosphere.
Reply from the clinic

Thank you so much for your comment 🙏

Laura Aguilar via Google 5.0 out of 5
Excellent service from all staff, excellent explanation, and all areas were very clean and comfortable.
Reply from the clinic

Thank you Laura for your comment and review, we really appreciate your trust, see you next week 👋 ☺️

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