Patients
Reviews of Viet Bi Premium Dental Clinic.
Hanoi, Vietnam. 87 aggregated from Google. Screened for duplication and printed as written. They are not visit-verified.
SmileJet AI analysis
What these reviews add up to.
6.7 out of 10
Overall score
Viet Bi Premium Dental Clinic has an exceptional genuine foreign patient base — multiple detailed accounts from UK, Australian, and American tourists praising Dr. Nga, Dr. Thi Lan Phuong, and affordable complex procedures. However, ~8 fake 5-star reviews posting clinic-reply boilerplate text under foreign-sounding names severely undermine authenticity. The genuine reviews tell a compelling story of a top-tier tourist dental clinic that doesn't need to fake reviews.
Authenticity
2/10Baseline 5: no website; named doctors Dr. Nga, Dr. Thi Lan Phuong, Coordinator Trung; strong genuine foreign patient reviews. -3 Heavy: 8 reviews contain clinic-reply boilerplate ('We look forward to serving you again', 'Thank you for your 5-star review', 'We're grateful for your kind feedback') posted as fake 5-star customer reviews under foreign-sounding names. Final 2.
Treatment quality
8/10Baseline 8: Kirsty Richardson (UK) — CT scan detected root canal missed by UK dentist, painless procedure for £85; Manoli Secret — double root canal + 2 crowns in 3 days; Roger Sommers — cleaning + splints + whitening, perfect splint fit vs poor Sydney experience; 5 fillings + cleaning in one visit; complex root canal completed (אורון חזן). Final 8.
Cleanliness
7/10Baseline 7: Roger Sommers describes 'immaculate and beautifully equipped'; Henry confirms clean modern environment with top X-ray equipment; multiple foreign patients cite very clean and professional. Final 7.
Team
7/10Baseline 7: Dr. Nga and Dr. Thi Lan Phuong named and praised by multiple independent foreign patients. Coordinator Trung named. WhatsApp instant 8:30am response (Roger Sommers). Birthday cake surprise for patient. One 3-star review notes unfriendly dentist during procedure — honest signal offsetting perfect pool. Final 7.
Price value
7/10Baseline 7: root canal at £85 UK (~$107 USD); $100 for 4 cavities + tartar; consistently cheaper than NZ and Sydney comparisons. WhatsApp booking; walk-in accepted. Final 7.
Tourist suitability
8/10Baseline 7: Hanoi primary hub, multi-branch since 2017. No website but WhatsApp confirmed, instant response. Overwhelming majority of reviews from international patients (UK, USA, AU, France, Israel, Russia, Spain, Philippines). Emergency walk-in welcome. Final 8.
What comes up well
- CT scan technology praised as more advanced than UK; root canal £85; 8:30am WhatsApp → instant appointment
- Dr. Nga and Dr. Thi Lan Phuong praised extensively by independent international patients
- Emergency double root canal + 2 crowns completed in 3 days
Points to weigh
- 8 reviews contain clinic-reply boilerplate text posted as fake 5-star customer reviews — e.g., 'We look forward to serving you again in the future' posted as patient review
This analysis is written by AI from the reviews below and the public sources it could find. It is a reading of what patients reported, not a clinical endorsement and not medical advice. How clinics are listed and screened is set out in our trust and safety policy.
The evidence
What patients actually wrote.
out of 5, from 87 reviews
I went for a walk in appointment for teeth cleaning and was seen on the spot. I had a great and speedy experience. Highly recommend!
What a great experience at the dental clinic. Cleaning and whitening was a breeze. Very friendly staff and very clean facilities!!! Highly recommended. Will be back for more work done. Two thumbs up!
Great service! I was very worried about my teeth, but they explained everything clearly and gave me several solutions. Very friendly and good prices. Thank you! 💗🫰🏻
Excellent service, staff Very friendly and professional. know this place from google. if you have dental emergency while travelling, worth to visit
Reply from the clinic
Thank you for trusting us while traveling. We’re happy we could provide friendly and professional care.
Great experience. Need a emergency filling during my holiday and found out bout this clinic with great reviews and they nailed it.
Reply from the clinic
We truly appreciate your trust. It was our pleasure to assist you quickly and efficiently.
I came for the broken teeth, and no appointment made, but they help to fix it with very good service, starting from the receptionist counter to the dentist, they are very patience, care, and very good result. Highly recommended.
Reply from the clinic
Thank you so much for your wonderful review. We’re glad we could assist you promptly, even without an appointment. Your kind words about our team mean a lot to us.
Very quick service, clean and professional place, and a perfect result.
Reply from the clinic
Thank you for your kind review. We’re glad you were satisfied with our quick service and professional care
The best place in Hanoi, very professional dentist!! Diagnosed the problem within minutes and gave me a perfect solution to reduce the pain until the flight back to my country.
Reply from the clinic
Thank you for trusting us during your time in Hanoi. We’re happy we could help you feel better so quickly. Have a safe flight and take care!
We look forward to serving you again in the future.
Reply from the clinic
We look forward to serving you again in the future.
Fantastic teeth cleaning and laser whitening. A lot cheaper than NZ and came highly recommended by a NZ person living in Hanoi
Excellent and fast service. Friendly staff. I lost my implant and they quickly reinserted it.
Your support means a lot to our team. Thank you!
Reply from the clinic
Your support means a lot to our team. Thank you!
I had a great experience at this clinic. Dr. Nga is very efficient, skilled, and attentive. The staff are also friendly and accommodating. Highly recommended!
Thank you for the service. They repaired my partial lens quickly.
Reply from the clinic
Thank you so much for your feedback. We're delighted we were able to repair your device quickly. See you soon!
We’re grateful for your kind feedback. Hope to see you again soon!
Reply from the clinic
We’re grateful for your kind feedback. Hope to see you again soon!
Thank you for your 5-star review. We truly appreciate your support.
Reply from the clinic
Thank you for your 5-star review. We truly appreciate your support.
Thank you for your kind words and for choosing us. We're delighted that you had a great experience. Hope to see you again on your next visit!
Reply from the clinic
Thank you for your kind words and for choosing us. We're delighted that you had a great experience. Hope to see you again on your next visit!
Thank you so much for your 5-star review. We truly appreciate your support and look forward to welcoming you again soon!
Reply from the clinic
Thank you so much for your 5-star review. We truly appreciate your support and look forward to welcoming you again soon!
Excellent service. Very experienced and friendly dentist. I had 2 wisdom teeth removed and the dentist work and price was very good. I would highly recommend
Reply from the clinic
Thank you for your wonderful review! We’re glad you had a positive experience with your wisdom teeth removal. Your trust and recommendation are greatly appreciated. See you at your next visit!
My dentist was super gentle! Cleaned my teeth really well and also took me for a CT scan as I had a toothache. Turns out I have 4 wisdom teeth growing (2 sideways growing ones) and she suggested extracting them all and showed the prices but wasn’t pushy. I didn’t opt for them but I will consider it at some point soon! Great service
Reply from the clinic
Thank you so much for sharing your experience! We’re glad to hear that you felt comfortable and well cared for during your visit. We truly appreciate your kind words!
I did tooth cleaning and filling and everything soo good, professional and clean
Reply from the clinic
Thank you for your kind words! We're glad you had a great experience with your cleaning and filling.
Thank you for experiencing our services at Viet Bi Premium
Reply from the clinic
Thank you for experiencing our services at Viet Bi Premium
Went in for a deep clean they did a great job for a great price, the clinic was very clean and modern. The dentist was excellent, very thorough and quick. Would recommend highly 👍 …
Reply from the clinic
We’re delighted to hear that you were happy with our service, pricing, and clinic environment. Your recommendation truly means a lot to us.
Very great service, just came for a cleaning. Everyone was very helpful and friendly? Will be coming back!
Reply from the clinic
Thank you for coming in! We’re happy to hear you had a great experience with our team. Looking forward to welcoming you back!
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