Patients
Reviews of Unitá Odontologia Humanizada.
Campina Grande, Brazil. 33 aggregated from Google. Screened for duplication and printed as written. They are not visit-verified.
The evidence
What patients actually wrote.
out of 5, from 33 reviews
Ju is a sweetheart, and the doctors are extremely competent and attentive! 100% humanized care ❤️❤️
Reply from the clinic
Thank you so much, Thais. You're a sweetheart!
For me, a smile is a person's most important feature, and UNITÀ exceeded my expectations in aligning my teeth. I wore braces for many years but didn't use the retainer at the end of treatment, which resulted in rework for me. At UNITÀ, the doctors recommended I use Invisible Ligne, and in less than a year my smile was 100% symmetrical and perfect. The treatment is painless, and the…
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professionals' experience is top-notch. I highly recommend this clinic's services!!!!
Reply from the clinic
Dear Marcela, thank you so much for your message! That's our main purpose: to transform smiles! Our patients' satisfaction is our greatest joy!
If you want treatment through your health insurance plan, it's better to look elsewhere. They do basic cleaning services and keep rescheduling and postponing the treatment that really needs to be done. I'm pregnant, and even so, they did this to me. Since November, I've been trying to resolve an emergency with a broken tooth; they did other things and kept rescheduling the main one. It's…
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January, and I'm still waiting for this "plan approval" to continue my treatment. I contacted the insurance company, and they replied that the clinic isn't following up on the request, nor have they added the necessary documents for the plan to approve the treatment. I resolved my problem at another clinic. I hope they have more consideration for people who use health insurance and stop accepting patients, because it's better than stringing them along.
Reply from the clinic
Hello Keline, how are you? Thank you for your message and for the opportunity to clarify the points raised. We would like to reiterate that you were accompanied by our team throughout your entire treatment period. Regarding the requested procedure, the clinic submitted the request to the health insurance plan three times, forwarding all the necessary documentation each time. However, unfortunately, the procedure was not authorized by the insurance company. We are currently in contact with the insurance company to understand what happened, as this is a procedure commonly performed in our office and does not usually receive this type of denial. We also inform you that the clinic was closed for the holidays at the end of the year, which impacted the timeframe for completing the treatment. Even so, it is important to emphasize that the clinical treatment performed at the clinic—including cleaning and restorations—was duly completed. We reiterate that we are constantly investing in training and development for our team, with the aim of continuously improving the service and experience of our patients. We apologize for any inconvenience caused. We remain available for any further clarifications that may be necessary and are committed to providing ethical, transparent, and high-quality service. Sincerely, The Unità Team.
A clinic with state-of-the-art equipment and highly qualified professionals. I really liked it. I recommend it.
Reply from the clinic
Thank you, Everaldo. Your feedback is very important to us!
I want to express my gratitude for the excellent service I received at Unitá! From the first contact with the receptionist to the dentists' care, everything was done with great care, attention, and warmth. I left extremely satisfied and wholeheartedly recommend them. Congratulations to the entire team for their professionalism and for making patients feel so well cared for.
Reply from the clinic
Thank you, Amanda, for trusting in our work!
My experience with the clinic started very positively. During my first appointment, I was warmly welcomed and my request was fulfilled. However, after a procedure to correct the spacing between two teeth, the material used fell out, and I needed to return. During the follow-up appointment, the dentist ordered an x-ray and identified the need for a crown, but this would require a root canal…
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retreatment due to infiltration. Since the clinic didn't perform root canal retreatment and didn't accept my insurance plan for this type of procedure, they offered me the option of having the retreatment done privately with them or finding another place and then returning to have the crown placed. I chose to have the treatment done elsewhere, completed the root canal in June, and scheduled a follow-up appointment at the clinic for July 30th. The problem began on July 29th when I received a message and an audio message from the clinic informing me that my appointment was canceled because the insurance plan would no longer cover that tooth since I had the filling done elsewhere. When I questioned this, the receptionist said the crown was refused by the plan itself. I contacted the plan directly (Dental Golden) and was given a different version: that the clinic had canceled the order after a request for technical justification from the plan—which is standard procedure—and that the clinic decided not to continue the treatment. I was extremely disappointed with the clinic's lack of clarity and transparency. When I presented the plan's response to the receptionist, she began sharing internal information about the relationship between the clinic and the plan, which is not something the client needs to know. Unfortunately, I will not use this clinic's services again and I do not recommend it to anyone who depends on dental insurance. The feeling is that they view treatment with insurance as less attractive. If you intend to pay privately, I believe you will be well taken care of. But if you go with insurance, be prepared for possible obstacles and frustrations.
Reply from the clinic
Hello Suziane, how are you? First of all, we would like to thank you for sharing your experience with us. We are deeply sorry to hear that, at some point, our service did not meet your expectations and, therefore, we sincerely apologize for the inconvenience caused. We understand the frustration caused by the cancellation of your appointment and the lack of clarity in the information provided, especially regarding the dental plan procedure. Communication and transparency with our patients are aspects that we take very seriously, and we regret not having met your expectations in this regard. We would like to clarify that the authorization for the crown installation procedure went through a process of requesting technical justification from the dental plan, which requested more information before authorizing the procedure. As you had a procedure done on the same tooth at another dental clinic within a period of less than 12 months, the plan refused coverage, which is within its guidelines. Unfortunately, this caused a misunderstanding, probably due to a failure in our communication with you, and this should not have happened. We are already taking steps to improve this communication process, both internally and with our patients. Regarding the sharing of internal information, we would like to emphasize that this does not reflect our service standards. Our team is undergoing training to further improve customer service, and we apologize for any inconvenience this may have caused. We guarantee that we will take the necessary steps to prevent situations like this from happening again in the future. We are saddened by your decision not to return to our clinic, but we fully respect your choice. Our commitment is to the well-being of our patients, and our goal is always to offer the best possible care. We appreciate you giving us the opportunity to clarify the situation and sincerely hope that we can regain your trust at some point. If there is anything else we can do to resolve the situation or assist in a possible transition to another service, please do not hesitate to let us know. Sincerely, Unità Team.
Excellent service! My daughter went to the dentist for the first time; she's 6 years old. Her tooth started hurting during the night, and when I took her for a filling, it was already quite damaged. She received two anesthetics, and even though she was in pain, the dentist made her feel very confident, completed the entire procedure, and she left very happy! Thank you so much for your attention…
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and care!
Reply from the clinic
Thank you Alessandra for the feedback and for entrusting the care of your little one to our team!
Excellent! From scheduling to customer service; and especially the service provided.
Reply from the clinic
Thank you for the feedback, Anibal! We are very happy!
A very good clinic, both in its physical structure, organization, hygiene and cleanliness, and in the excellent service from reception to the technical care provided by the dentist who treated me. I recommend it!
Reply from the clinic
We are very happy to receive your feedback. Your feedback is essential to us! Thank you.
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