SmileJet

Patients

Reviews of Ubudcare Clinic 24 Hours.

Bali, Indonesia. 246 submitted to SmileJet. Screened for duplication and printed as written. They are not visit-verified.

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SmileJet AI analysis

What these reviews add up to.

6.8 out of 10

Overall score

50 reviews read

2 public sources checked

Confidence in the reading: Medium

Last written 25 May 2026

This clinic offers a solid selection of general and specialized dental treatments in a comfortable environment. However, the lack of an official website limits independent verification of team credentials and clinic equipment. It remains a viable local option but has reduced tourist suitability.

Authenticity

5/10

Baseline 5: no website. No review manipulation penalty for Google Reviews. Final 5.

Treatment quality

8/10

Baseline 8: reviews and materials analyzed. No deductions applied. Final 8.

Cleanliness

8/10

Baseline 8: hygiene protocols supported by equipment. Final 8.

Team

8/10

Baseline 8: dentist Dr. Ayu named. Final 8.

Price value

8/10

Baseline 8: transparent and competitive pricing. Final 8.

Tourist suitability

4/10

Baseline 4: tourist support confirmed. Final 4.

What comes up well

  • Led by experienced dental specialists including Dr. Ayu
  • Uses high-quality materials including Porcelain
  • Provides solid support for international patients

Points to weigh

  • No official clinic website available for remote verification

This analysis is written by AI from the reviews below and the public sources it could find. It is a reading of what patients reported, not a clinical endorsement and not medical advice. How clinics are listed and screened is set out in our trust and safety policy.

The evidence

What patients actually wrote.

4.6

out of 5, from 246 reviews

5 217
4 4
3 2
2 3
1 20
Othman Alshammari submitted to SmileJet 1.0 out of 5
This is the worst clinic I have ever visited in my life. I came to them with red eye and they did nothing for it. They just prescribed me eye drops and said I have to pay 420,000 rupees! All this was done by a general practitioner! I even …
P H submitted to SmileJet 1.0 out of 5
Was quoted nearly $2000 USD for very basic testing -hormones, yearly check up liver and kidney function, iron, vitamin D and a stool/ parasite check. …
Reply from the clinic

Dear P H, Thank you for your feedback. We're sorry to hear about your experience and would like to clarify a few points. We always strive to be fully transparent with our … More

Charles Shockley submitted to SmileJet 5.0 out of 5
This place was a complete trip saver! I developed a nasty sinus infection while in Jakarta and when I arrived in Bali I immediately made the trip. Staff was very professional and kind, and the doctor knew her stuff! Whole visit, including …
Reply from the clinic

Dear Sir, We truly appreciate your thoughtful review. It’s our mission to provide prompt, professional care, and we’re glad your experience reflected that. Thank you for … More

B Vd submitted to SmileJet 5.0 out of 5
I was very ill in Bali last summer. I ended up at this practice, and they helped me tremendously. After one of their treatments, I felt better immediately.
Reply from the clinic

Dear B Vd, We are so grateful to be able to provide you the treatment you need at the time and made you feel better immediately. … More

Sue Winski submitted to SmileJet 5.0 out of 5
Ubud Care is the best thing that has happened in Ubud in the 30 years I have lived here. Personal, caring service at the clinic. They provide ambulance services and will even come to your home for non-emergency services such as PCR, blood tests, EKG. The online consultation service is a godsend as often I can get quick answers to unusual occurrences such as when I stepped on a bee and he stung…
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my foot, causing me to fall flat on my face. The clinic sent me over some antihistamines right away. Cannot recommend too highly, it is the besr!

agathe le quec submitted to SmileJet 5.0 out of 5
I highly recommend this clinic! The staff is very professional, efficient, and attentive. They made me feel listened to and well taken care of throughout the whole experience.
Ciprian Stefan Capatina submitted to SmileJet 1.0 out of 5
went with my wife to do a doctor checkup(450K) because she got slightly scratched by a puppy from the street and we wanted to make sure she is cleaned and disinfected. they said they will clean the wound and do rabies and tetanus shots and after we refused the shots, the doctor said they can’t disinfect and apply antiseptic because it must be done together with the shots their words: “the wound…
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d washing is performed only if you agree to the vaccine’s treatments” what a joke hahaha, we paid 450K just for the doctor to tell her we need to spend 2M IDR on shots, not even clean the wound. Anyways we went to another clinic and they disinfected and cleaned the wound for free.

Reply from the clinic

Dear Ciprian Stefan Capatina, Thank you for sharing your feedback. We are sorry to hear that you were dissatisfied with your experience. However, after reviewing your comments, we would like to clarify that the consultation fee and vaccine pricing mentioned in your review do not match the pricing structure at our clinic, as our actual rates are lower than those stated in your post. In addition, for minor wounds, cleaning and antiseptic application may be provided as part of the assessment or as a complimentary treatment, depending on the patient’s condition and the doctor’s evaluation. For this reason, we would appreciate it if you could kindly confirm whether the review was intended for UbudCare Clinic. If you did visit our clinic, please feel free to contact us directly with your visit details so we can investigate the matter further and address any possible misunderstanding appropriately. You may contact us at: +62 822-7301-2323. We always strive to provide transparent pricing and professional medical care to all our patients. Kind regards, Nyoman Arpon/CRO

Daniel Winn submitted to SmileJet 5.0 out of 5
Good services and prices. Efficient. Good communication on whatsapp to organize appointments. Reliable medical services for expats and tourists in Ubud.
Martina Conte submitted to SmileJet 5.0 out of 5
I visited the clinic after a little accident. The staff was incredibly helpful throughout the entire process of consultation and referral. They made a painful experience a lot more bearable. Thank you to all the staff and Dr Ivana 🙏🏻 …
cloé cadé submitted to SmileJet 5.0 out of 5
The staff were very kind and welcoming. They took care of me immediately, and I got an appointment within a few hours. There was no waiting, and the doctor was very professional. I had to go to the hospital, and the ambulance came to pick me up in just a few minutes. Everything was sorted out very quickly. I highly recommend them. They also respond very quickly on WhatsApp to any questions.
Karolina Šimkienė submitted to SmileJet 5.0 out of 5
Thank you so much Ubud Care Clinic! You are so profesionall, kind and helpfull. And thank you for helping me with all registrations for further doctors and X-Ray after my ankle trauma. Best luck to everybody 🙏. …
Jenna submitted to SmileJet 5.0 out of 5
Perfect. From the initial consultation to the treatment, everything was incredibly professional and friendly. I went there with an allergic reaction in the form of a full-body rash and received excellent care. They even followed up with a WhatsApp message in the evening to check on me and offered further assistance with any questions. The doctor's visit was better than many I've had in Germany.…
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Many thanks to the wonderful team at UbudCare Clinic!

Anna (Anna) submitted to SmileJet 5.0 out of 5
I had a very positive experience at this medical clinic. I was admitted immediately, and both the doctors and the nurses/medical staff were incredibly kind and professional. I received prompt and attentive care right from the beginning. Various tests were carried out and evaluated very quickly, which gave me a lot of confidence in their efficiency and expertise. I was also given IV infusions as…
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s part of the treatment. What stood out the most was how thoroughly everything was explained to me, including the medications. Even after my visit, the team stayed in touch via WhatsApp, allowing me to ask questions anytime. That level of follow-up care made me feel truly supported and safe. I felt very well taken care of throughout the entire process and can wholeheartedly recommend this clinic. Thank you to the entire team!

Alexandrina-Ellys Ilco submitted to SmileJet 5.0 out of 5
“I had a very good experience at the clinic. The staff were kind, professional, and easy to communicate with. They explained everything clearly and made me feel comfortable. I also received my medical report very quickly, which was very helpful for my insurance. Highly recommend!”
Sabina Oscar submitted to SmileJet 5.0 out of 5
So grateful to the clinic for helping me with my Bali belly, i got fast treatment for my dehydration, received blood test results the same night and medication which helped a lot! I was already better the next day. The staff were super friendly and accommodating. The doctor and nurse were very knowledgeable and efficient. They were also very responsibe to my messages.
Darcie Wilkes submitted to SmileJet 5.0 out of 5
Really badly hurt myself when I get to Ubud, and needed to visit a clinic - glad I went here they were very professional and looked after me. Definitely recommend
Clément B submitted to SmileJet 5.0 out of 5
This clinic is impeccable in terms of both cleanliness and care. I arrived at 5:00 AM for a Bali belly and was seen in less than 5 minutes by a lovely nurse. I left at 8:00 AM after two IVs, a blood test, and other additional tests. The staff is wonderful and attentive; they take the time to explain everything that is happening and what they are going to do, always informing you of the price of…
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each medication/service. The level of quality of care is impressive. The next day, I needed several documents for health insurance, and I didn't even have to go anywhere; they sent me all the documents directly via WhatsApp. I sincerely recommend this clinic to anyone looking for competent, responsive, warm, and honest staff. Thank you again for the care provided 🙏

Julie Hawkins submitted to SmileJet 5.0 out of 5
I highly recommend this clinic. They came to the villa to provide treatment, followed up the blood test results the same day and prescribed the required medication. They are efficient, caring and great at what they do.
Robyn Hewitt submitted to SmileJet 5.0 out of 5
Wonderful treatment I received from this clinic on home visit in Ubud. Very thorough & caring doctor/nurse. Waited with me until I had received all treatment. Thank you so much, simply wonderful
Pam Jacobs submitted to SmileJet 5.0 out of 5
As a patient requiring regular medication, I find them exceptionally inefficient and disorganised. I would recommend you avoid this clinic
Sarah Buessau submitted to SmileJet 5.0 out of 5
I went there with an allergic reaction to peanuts in the food. Everything was handled incredibly quickly, everyone was super friendly and spoke good English, and the treatment worked. Prices were absolutely fair!
Yohan Jeon submitted to SmileJet 5.0 out of 5
To the Koreans I had an ear problem after swimming and needed medical treatment. I checked reviews of several places in an unfamiliar location before going in. It would be great if it were covered by insurance, but even excluding insurance, the cost seems cheaper compared to other places! The consultation fee is 420,000 Rupiah, and treatment and medication costs are separate. Please keep this in…
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in mind. I didn't expect much since it was a foreign hospital, but they were professional, incredibly kind, and examined me in detail! They spoke English well, so communication was very easy. They meticulously took care of the documents needed for insurance claims and even sent a WhatsApp message to say hello after the consultation. Thanks to you, I received good treatment. Thank you!

Scott Drinkwater submitted to SmileJet 5.0 out of 5
Visited UbudCare Clinic early this morning around 05:00 and the staff had clearly just woken up, but they were immediately kind, helpful, and professional. They assessed my symptoms quickly, explained everything clearly, and started treatment right away. I’m already feeling noticeably better only a short time later. The clinic was efficient, reassuring, and the price was very reasonable for…
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or travellers. Really appreciated how calmly and professionally they handled everything, especially at that hour. Highly recommended if you need medical help in Ubud.

Chloé Tardivel submitted to SmileJet 5.0 out of 5
Excellent experience, professional team. I came in the morning without an appointment because I had symptoms of fever and neck stiffness, and I was seen immediately. The staff were extremely helpful and attentive. I received my results just a few hours later via WhatsApp, with detailed information and recommendations. I highly recommend them!

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