Patients
Reviews of TRX Dental Centre (Invisalign Provider, Implant, Veneers, Teeth Whitening).
Kuala Lumpur, Malaysia. 55 aggregated from Google. Screened for duplication and printed as written. They are not visit-verified.
The evidence
What patients actually wrote.
out of 5, from 55 reviews
I absolutely love Dr. Yuen Yi’s services! She explains every step of the treatment patiently and in great detail, and she always provides thoughtful suggestions and professional advice tailored to my needs. She genuinely cares about her patients and consistently checks in on us. She is the best dentist I’ve met in the past five years, and I won’t be changing my dentist ever again. Highly…
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recommended!
Reply from the clinic
Dear YN, Thank you so much for your kind and thoughtful review! We’re truly delighted to hear about your wonderful experience with Dr. Yuen Yi. She is very passionate about providing clear explanations, personalised care, and ensuring every patient feels comfortable and well taken care of. Your trust and recommendation mean a lot to us. We look forward to continuing to care for your smile for many years to come! 😊 Kind regards, TRX Dental Centre
I booked a standard scaling for RM200. At the end of the appointment, the bill was increased to RM430 without any warning or approval. I was never told during the appointment that the price would go up. When I said I only booked for 200 and showed them the WhatsApp message they didn’t have an answer, just told me I had to pay. On top of that, the scaling itself felt quite rough and…
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d uncomfortable. Overall, this was poor customer service. You can’t let someone book a service at one price and then more than double it without telling them. I felt scammed and won’t be returning.
Reply from the clinic
Dear Kuy Hake, We are sorry to hear that you were dissatisfied with your experience at our clinic, and we appreciate you taking the time to share your feedback. After reviewing the matter internally, we note that although you initially booked a basic scaling, prior to the commencement of the procedure our staff explained and offered an additional airflow cleaning to enhance the overall results. You agreed to proceed with this additional service, which incurred additional charges and resulted in the final bill being higher than the basic scaling fee. We understand that this may have caused some confusion or dissatisfaction, and we sincerely regret any discomfort this experience may have caused. Our team would have been more than happy to clarify the breakdown of the fees had the concern been raised during your visit. Following your review, we have also reached out to you directly in an effort to resolve this matter, as patient satisfaction is very important to us. We truly hope to hear from you so we can address your concerns and work toward a resolution. Thank you for your feedback, which helps us continually improve our communication and service standards. Kind regards, TRX Dental Centre
Dr. Yuen Yi gave me her precious time with me, sharing her wisdom, suggestions and recommendations. She listen to me with noone else's attention so she could understand what I wanted and what I did need. The staff also take care about me and they were kind and polite. 100% recommended this place and of course Dr. Yuen Yi (forgive me if I made a misspelling)
Reply from the clinic
Dear Sofia, Thank you so much for this beautiful review! We’re truly touched by your kind words. Dr. Yuen Yi will be very happy to know that you felt heard, well cared for, and supported throughout your visit. Our team always strives to provide a comfortable and caring experience, and your recommendation means a lot to us. Thank you again for your trust. We look forward to seeing you again! 🥰 Best Regards, TRX Dental Centre
I am impressed by the professionalism and customer service. Highly recommended for your dental care.
The dentist was so friendly and attentive 😊 Officially becomes one of my fav now! …
I received a very good treatment at the clinic. They used EMS technology for cleaning, making the procedure painless. The dentists were amazing in their skills and care. I really appreciated the great price as well. Overall, it was an excellent experience with professional and attentive service
Genuinely the best dental experience I’ve ever had. Dr. Shan explained everything clearly and was gentle, thorough, and kind. I would absolutely come back and would recommend TRX Dental Centre.
Great dentist conveniently located at the TRX Mall. Dr. Travis is highly skilled, informative, and provides state of the art technology at an affordable price. Highly recommend
I had a great experience with my whitening treatment. Dr. Lim was very professional throughout the process and made sure I was comfortable at every step. The clinic’s staff were friendly and the place had a very welcoming atmosphere. I’m really satisfied with the whitening results. I would highly recommend this clinic to anyone looking for dental care!
Great dentist, beautiful clinic, and very amazing service. I would highly recommend this dental clinic in TRX for your dental needs 👍 …
Very clean, comfortable & well equipped. Did my scaling & teeth whitening here — Dr. Travis is very professional and attentive. Location is very convenient as well, Highly recommend
Had an excellent experience at TRX Dental Centre! The entire team was friendly, professional, and attentive from start to finish. Dr. Lim took the time to explain everything clearly and made sure the patient is comfortable throughout the procedure. Highly recommended if you're looking for quality dental care in a comfortable setting!
Reply from the clinic
Thank you for your kind words and for sharing your excellent experience at TRX Dental Centre! We are thrilled to hear that our team made you feel comfortable and well-informed during your visit. Your recommendation means a lot to us, and we appreciate your trust in our care. We look forward to seeing you again for your dental needs!
Great experience at Trx Dental Centre ! Dr Lim was very friendl, gentle and professional. The clinic is clean and the staff were very helpful . Highly recommend
Reply from the clinic
Thank you for your wonderful review! We're thrilled to hear that you had a great experience at Trx Dental Centre. Dr. Lim and our staff strive to provide friendly and professional service, and we're glad it showed. We appreciate your recommendation and look forward to seeing you again!
Visited this clinic for the first time and they definitely didn't disappoint. Scaling was near to painless and the Dr would go thru a very detailed consultation prior the treatment .Can't wait for my next whitening appointment
Reply from the clinic
Thank you for your wonderful feedback! We're thrilled to hear that you had a positive first experience at our clinic and found the scaling nearly painless. Our team takes pride in providing detailed consultations to ensure our patients feel comfortable and informed. We look forward to seeing you at your next whitening appointment!
The best... good service. .. service is ok... there is no problem....
Reply from the clinic
Thank you very much for this positive review! We really appreciate your support and are happy to hear that you are satisfied with our service. We are committed to continuing to provide the best service to all customers. See you again!
Was looking for a dental that open late and stumble with this one. Their nurse very helpfull, contact them via whatsapp to ask several question and the reply are warming. The appointment is very easy can book via whatsapp or their website. Got my self Dr Shan to treat my dental treatment. She is so good, very detail in explaing about my dental condition. Since i’m going for a scaling and polishing…
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treatment, she let me choose several option that suit me. Had the EMS Airflow Spa treatment, and it was so soft and not to much pain while scaling in progress. Dr Shan also suggest me with several after treatment routine so that i can take care more on my dental. Great place to have you dental check up here with warm hospitality.
Reply from the clinic
Thank you so much for your wonderful feedback! We're glad to hear that you had a positive experience with our team, especially with Dr. Shan. It's great to know that you found the appointment booking process convenient and that you appreciated the options offered during your treatment. Our goal is to provide comfortable and informative care, and we're thrilled that you felt well taken care of. We look forward to seeing you again for your dental needs!
Great before and after results from Dr Lim! Achieved multiple shades of whitening within 1 treatment. Also included EMS flow, scaling and polishing. Would come back again for follow up sessions.
Reply from the clinic
Thank you for sharing your positive experience, Siyan! We're thrilled to hear that you achieved fantastic results with Dr. Lim and enjoyed the additional treatments. Your satisfaction means a lot to us, and we look forward to seeing you for your follow-up sessions.
I was looking for a dental clinic near TRX and stumbled across this beautiful clinic. The staffs are extremely friendly and answered all my questions. The appointments can be made via Whatsapp which is super convenient. The dental clinic is new, beautiful and clean. Dr. Travis is very attentive - he explains everything thoroughly and provides options and solutions to my teeth troubles. I'm…
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extremely happy I found this clinic and I would recommend it anyone and everyone!
Reply from the clinic
Thank you for your wonderful review, Yan Ying! We're thrilled to hear that you had a positive experience with our team and our services. Your recommendation means a lot to us! We look forward to welcoming you back for your future dental needs.
Extract two teeth today. Not hurt at all, the doctor does his job well. Responsible and patient. Environment also clean.
Reply from the clinic
Thank you for your wonderful feedback, Jing Yi! We're glad to hear that your tooth extraction went smoothly and that you had a positive experience with our doctor and facility. Your satisfaction is our priority, and we appreciate your kind words!
Ms Shamine is Lovely person and passionate, i love the ambience here nice place to visit
Reply from the clinic
Thank you for your wonderful review, SanNuam! We're glad to hear you had a great experience and enjoyed the ambiance. Your kind words about Ms. Shamine are truly appreciated. We hope to welcome you back soon!
Great service. Had teeth cleaned with no pain at all.
Reply from the clinic
Thank you for your kind words, Issam! We're delighted to hear that you had a great experience with our teeth cleaning service. Your comfort is our priority, and we look forward to serving you again!
First impression for ID clinic very calm and all the fear of coming is gone (people like me are scared okay) my husband and friends said enjoy waiting and staff ummi very helpful and answer every question plus I'm scared (like kids because I'm scared to spotcheck my teeth right) service Dr Lum Li Teeng very good, very calm and when removing teeth it doesn't hurt at all 🥰🥰🥰🥰. When filling…
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teeth it doesn't hurt and always concerned incase "are you okay? If it hurts, let me know." But in the treatment room the music and TV screen play a role so I don't have to worry about pulling teeth and filling teeth...i feel proud of myself!!! Hahahahah and thank you Dr Lum for your gentle hands... 🥰🙏🏻. Thank you staff ummi for helping Dr Lum ya.. see you next time..for next service okay ❤️🫶🏻
Reply from the clinic
Thank you so much for the excellent review, Nabihah! We are so happy to hear that your experience at our clinic was very positive and that you felt comfortable. Dr. Lum and the entire team work hard to provide the best service and overcome any fears. We look forward to seeing you again for your next service! ❤️🫶🏻
Receive a good treatment from the clinic and the doctor and staffs are friendly too! Definitely worth to visit✨
Reply from the clinic
Thank you for your kind words, Yasmin! We're thrilled to hear that you received great treatment and found our team friendly. Your recommendation means a lot to us! We look forward to welcoming you back.
Highly recommended. Visited whilst in KL on a buisness trip from London. Dr Lim is very knowledgeable and provided an outstanding service.
Reply from the clinic
Thank you, Scott! We appreciate your high recommendation and are glad to hear that Dr. Lim provided you with exceptional service during your visit. We hope to welcome you back in the future!
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