Patients
Reviews of True Dental.
Ho Chi Minh City, Vietnam. 148 aggregated from Google. Screened for duplication and printed as written. They are not visit-verified.
SmileJet AI analysis
What these reviews add up to.
6.1 out of 10
Overall score
True Dental is a genuine, established HCMC specialist clinic founded in 2007 with six named, licensed dentists and transparent all-inclusive implant pricing covering Straumann through Korean brands. The clinic is primarily oriented toward Vietnamese domestic patients, with no English-language support or international patient infrastructure documented, making it a moderate-risk choice for dental tourists who do not speak Vietnamese.
Authenticity
6/10Baseline 7: real clinic, named doctors with license numbers, surviving negative reviews. -1 for 0 verified reviews in 148-review pool and generic review language. Final 6.
Treatment quality
6/10Baseline 7: positive implant and ortho outcomes cited, named doctors. -1 for documented ortho complaints (poor results, blame-shifting) and aesthetic dissatisfaction. Final 6.
Cleanliness
7/10Baseline 7: consistent reviewer mentions of spacious, clean facilities; dedicated surgical implant room with infection protocols cited. No deduction. Final 7.
Team
7/10Baseline 7: 6 named specialists with published Vietnamese license numbers, Specialist Level 1 credentials, 17+ years operation. No international training verified. Final 7.
Price value
7/10Baseline 7: transparent all-inclusive VND pricing for implants (Straumann ~$1,600 USD, Osstem ~$750). Competitive for HCMC mid-tier. No USD/AUD pricing published. Final 7.
Tourist suitability
4/10Baseline 5: two city-centre branches, extended hours, WhatsApp listed. -1 for Vietnamese-only website, no English staff confirmed, no international patient page or logistics. Final 4.
What comes up well
- 6 named specialist dentists with published Vietnamese license numbers
- Transparent all-inclusive VND implant pricing from budget to Straumann tier
- Dedicated surgical implant room with infection control and patient monitoring
- CT Conebeam imaging, CAD-CAM references, and in-house lab noted
- Extended hours Mon-Sat to 7pm and Sundays; WhatsApp contact listed
Points to weigh
- Multiple reviews cite scheduling failures: appointments postponed without notice, wrong branch, hours of waiting
- One documented case of poor orthodontic result with blame shifted to patient
- No English website, no international patient page, no confirmed English-speaking staff
This analysis is written by AI from the reviews below and the public sources it could find. It is a reading of what patients reported, not a clinical endorsement and not medical advice. How clinics are listed and screened is set out in our trust and safety policy.
The evidence
What patients actually wrote.
out of 5, from 148 reviews
True Dental is one of the best clinics I have ever been to. The doctors are very professional and the staff are very cheerful and enthusiastic. The doctor is very experienced, works very smoothly and painlessly. Works on time from appointment to finish time. I am very satisfied and very happy to be consulted by the doctors. Thank you doctors and staff. ❤️
The dentist doctor Dr Lai is very specialised and removed my wisdom teeth fast and painless with ease. No pain on the area at all. The young girls at the reception desk are very nice, friendly and accommodating. Cost for dental procedures are very cheap. Definitely give this dental a visit!
The doctor is enthusiastic and cheerful. Good customer service. The implant price is cheaper than other places and has a clear roadmap.
I am in the process of getting braces. Every month the doctor and nurses are very enthusiastic and examine me gently.
Doctor consults enthusiastically, treatment costs are reasonable. Customer service supports and advises during treatment.
Very good service The staff is very enthusiastic, the doctor who supported me was extremely cute, my teeth were braced 1n5, after 5 months of braces, luckily there was no pain and no braces fell off, 10 points for the dental clinic
The doctors here are very professional, dedicated, and gentle during treatment, which made me feel at ease and not experience any pain or anxiety like before. The facilities are modern, the clinic is clean and airy, and the staff are always friendly and provide thorough guidance from scheduling appointments to post-treatment care. The prices are reasonable compared to the quality of service.
The dental staff were enthusiastic, the ladies were very helpful, and the doctor was lovely too. I was completely blown away!
The facility is spacious, with many seats. All staff and doctors are enthusiastic and supportive ❤️❤️
Clean and comfortable space, happy staff, all the girls are pretty, clear policies
I'm black here, the braces consultant and doctor are very enthusiastic. The price is also clear. The space is clean and comfortable.
The spacious and airy environment, along with the gentle and enthusiastic dental team, was a huge plus.
The dental clinic is clean, beautiful, and well-equipped. The security guard and receptionist are enthusiastic, efficient, and friendly. The doctor is gentle, very attentive, explains things thoroughly, and is very professional -> Doctor gets 10/10 points! Currently, the score is 100/10.
We had to wait quite a long time, and the dentist wasn't very enthusiastic either.
Extremely bad. I had an appointment at 4 PM and it was 5:10 PM and I still hadn't been treated. No one took care of me. The dentist's time is precious, but the patient's time is dragged out indefinitely. Utterly terrible.
The dental clinic has modern facilities, a clean and airy environment. The doctors are highly qualified, and the consulting staff are enthusiastic and friendly. It's worth a visit.
Minh took her husband home to get his teeth done, and she chose a dentist who was very meticulous, and the staff were lovely and attentive.
The dental clinic is spacious, the staff are very attentive, and the doctors are highly skilled. The prices are also very reasonable. I've known this dental clinic for 5 years now.
I've had my braces done here for 6 months now, and the customer service is very professional. The staff are lovely and nice. I had my braces done by Dr. Toan; he gave thorough consultations and was very gentle and kind. Overall, the service is excellent, and the dentist's qualifications are transparent.
I am truly grateful to the True Dental team. The doctors treated my teeth with great enthusiasm and prioritized quality and effectiveness. I wish the True Dental medical team abundant health and continued success in their work.
The clinic is clean, the equipment is new, and the staff are quite professional. The doctor was gentle and explained everything thoroughly, which made me feel reassured. The staff were helpful and scheduling appointments was convenient. It was a good experience, worth trying.
My friends and I have been and are currently receiving treatment here. The treatment isn't finished yet, but the doctors here are friendly and don't try to charge extra.
The doctors and staff here are very dedicated to their patients!
The orthodontic consultation was thorough, the prices were reasonable, the customer service was excellent, and the doctors and assistants were enthusiastic and dedicated. The clinic was clean, and the prices and treatment process were transparent and clear. Overall, I love this dental clinic! 🫰🏻 …
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