Patients
Reviews of True Dental.
Ho Chi Minh City, Vietnam. 148 aggregated from Google. Screened for duplication and printed as written. They are not visit-verified.
SmileJet AI analysis
What these reviews add up to.
6.1 out of 10
Overall score
True Dental is a genuine, established HCMC specialist clinic founded in 2007 with six named, licensed dentists and transparent all-inclusive implant pricing covering Straumann through Korean brands. The clinic is primarily oriented toward Vietnamese domestic patients, with no English-language support or international patient infrastructure documented, making it a moderate-risk choice for dental tourists who do not speak Vietnamese.
Authenticity
6/10Baseline 7: real clinic, named doctors with license numbers, surviving negative reviews. -1 for 0 verified reviews in 148-review pool and generic review language. Final 6.
Treatment quality
6/10Baseline 7: positive implant and ortho outcomes cited, named doctors. -1 for documented ortho complaints (poor results, blame-shifting) and aesthetic dissatisfaction. Final 6.
Cleanliness
7/10Baseline 7: consistent reviewer mentions of spacious, clean facilities; dedicated surgical implant room with infection protocols cited. No deduction. Final 7.
Team
7/10Baseline 7: 6 named specialists with published Vietnamese license numbers, Specialist Level 1 credentials, 17+ years operation. No international training verified. Final 7.
Price value
7/10Baseline 7: transparent all-inclusive VND pricing for implants (Straumann ~$1,600 USD, Osstem ~$750). Competitive for HCMC mid-tier. No USD/AUD pricing published. Final 7.
Tourist suitability
4/10Baseline 5: two city-centre branches, extended hours, WhatsApp listed. -1 for Vietnamese-only website, no English staff confirmed, no international patient page or logistics. Final 4.
What comes up well
- 6 named specialist dentists with published Vietnamese license numbers
- Transparent all-inclusive VND implant pricing from budget to Straumann tier
- Dedicated surgical implant room with infection control and patient monitoring
- CT Conebeam imaging, CAD-CAM references, and in-house lab noted
- Extended hours Mon-Sat to 7pm and Sundays; WhatsApp contact listed
Points to weigh
- Multiple reviews cite scheduling failures: appointments postponed without notice, wrong branch, hours of waiting
- One documented case of poor orthodontic result with blame shifted to patient
- No English website, no international patient page, no confirmed English-speaking staff
This analysis is written by AI from the reviews below and the public sources it could find. It is a reading of what patients reported, not a clinical endorsement and not medical advice. How clinics are listed and screened is set out in our trust and safety policy.
The evidence
What patients actually wrote.
out of 5, from 148 reviews
The assistant, Tuyet Ngan, was very enthusiastic and lovely, and the doctor's assistant was also very nice 🫰 …
I started my orthodontic treatment at True Dental in April 2024, and Dr. Toan closely monitored my treatment process. The space is bright, clean, and beautiful. The doctor provided clear advice, explaining the condition of my teeth. He's very skilled, meticulous, gentle, and talkative, which helped me relax. The results are clear; after just a few months, I could already see my teeth moving into…
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to their proper positions (you can imagine the rest yourself). While wearing braces, I ate and chewed very comfortably, with minimal restrictions, and the brackets never came loose. The cost is transparent and clear, with a price list for each type of bracket, and no additional costs were incurred during treatment. If any increased costs arose, they were immediately communicated. The attitude and service are excellent; the receptionists and doctors are enthusiastic and friendly. Scheduling or rescheduling appointments is easy. Overall, I'm very, very satisfied. If I were to be reborn, I would still choose to get my braces done here 😍
I had dental implant restorations done. Dr. Phuc provided very detailed consultations and explanations, making me feel reassured knowing what procedures were necessary for my case. The customer service staff at True Dental were lovely and provided excellent support. The cost was exactly as advised, with no hidden fees. The facilities are modern, clean, and well-maintained. I'm extremely satisfied!
This dental clinic is truly a great choice! 🌟 - Fully licensed and certified - Super skilled and friendly team of doctors - Modern equipment, clean and hygienic facilities - Reasonable prices, attentive service - I am very satisfied. Definitely a trustworthy place for dental care! 😊 👍💕
The dental clinic is spacious, airy, clean, and beautiful. The doctor was very gentle, provided clear advice, and the staff were very lovely. I'm very lucky to have found this dental clinic.
The dental clinic is clean, the doctors are dedicated, and I was especially impressed with My from the customer service department; she was very cheerful and enthusiastic in assisting with any issues I needed. I sincerely thank My and everyone at TRUE DENTAL for giving me such a wonderful experience using their services!
The dental space is comfortable, the music is very suitable. As for dental expertise, there is no need to discuss it, everyone.
My braces treatment here was very comfortable and painless, and I really enjoyed it. Dr. Toan is gentle, enthusiastic, and attentive to his patients. The facilities are very modern.
I'm currently using the dental clinic for my teeth; the dentist is excellent, and the customer service is very attentive.
The dental clinic is spacious and airy, located right in the city center and very easy to find. The staff are gentle, pleasant, and very helpful. The doctors are professional and the nurses are extremely lovely.
The team of doctors is professional, highly skilled, and enthusiastic, always checking in on the patient's condition. The customer service staff are attentive, dedicated, and cheerful. I really enjoy getting my teeth done at True Dental; it's clean and smells wonderful.
I'm getting braces here and the doctor is very friendly. Okay.
Initially, the dental clinic had poor facilities, the doctors worked carelessly, and had poor skills, but after a while, we received feedback from customers. The dental clinic has improved its facilities, which are more luxurious, the walkways are wider and more open, the staff, doctors, and technicians are more friendly and caring towards patients, accompanied by wit and a bit of humor, giving…
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patients peace of mind when getting their teeth done at TRUE DENTAL - REAL Dentistry - REAL Doctors, with reasonable prices. Will come back next time.
Thank you Dr. Lai, Dr. Toan and the staff for their enthusiastic support for my case from Japan to Vietnam for braces in the past 2 years.
I feel very lucky to know and have my teeth done by Dr. Lai... I also know him through FB .. at first I was hesitant... because of the many advertisements I often don't believe... I planned to go to a dental hospital to do it... but when I asked I had to go back and forth many times... I didn't have time so I closed my eyes and tried Dr. Lai's place... 1. The staff is very cute, the phone consults…
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and takes care of me wholeheartedly... 2. The equipment and machinery are very modern and complete 3. The doctor works very attentively... especially Dr. Lai... he always finds the best way for the patient I'm very afraid of pain so he does my teeth very gently... affectionately🤪 Although, I really don't like it when I have an appointment with him because no one is impatient for the day to meet the doctor!!!! When the day comes, I hate it more and just want to run away... but when I meet him and go home, I feel happy... ..😊😊 because I have more beautiful teeth than I expected🤩... once again I thank you so much…..😍😍😍
I just started braces here and hope to get good results. The staff and doctors are dedicated.
The dental clinic has good facilities, highly skilled doctors, in general everyone comes to experience it.
The team is dedicated and professional. Dr. Ich is young, friendly, professional and especially Dr. Ich has hands that perform dental procedures very professionally and GENTLE LIKE A MOTHER'S HANDS ❤️❤️❤️
Knowing about True Dental on Facebook, I came to consult on dental treatment. Dr. Phuc examined me and gave me enthusiastic advice on very reasonable technical solutions. I completely trusted and felt secure in immediately performing the treatment and replacing the porcelain teeth. The customer care attitude is professional and attentive. The facility is clean, convenient and attentive.
The dental clinic has good facilities, highly skilled doctors. I've only had braces for a few months but I see a clear change. The price list is as advised, no additional charges, in general it's okay =))
I am very satisfied with your work, it is smooth and there are not many problems.
I feel that True Dental's service is super ok, they take care of customers very carefully and are always enthusiastic with everyone, worthy of support.
The dentists here are very dedicated and thoughtful, the facilities are very beautiful and modern. I am very satisfied with the service here.
Dr. Lai and Dr. Khoi gave me very detailed and thorough advice, the team is dedicated and professional. The center is very crowded but still clean and tidy. The doctors did a thorough, precise and smooth job. The first time I went to the dentist to get porcelain, I almost fell asleep 😌 …
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