Patients
Reviews of Sunny Dental Care - drg. Desandra Puspita Nugraha.
Bandung, Indonesia. 80 aggregated from Google. Screened for duplication and printed as written. They are not visit-verified.
The evidence
What patients actually wrote.
out of 5, from 80 reviews
The dental care here is very comfortable. The doctor is very friendly and the treatment is painless. The place is clean and comfortable. All the staff are also very nice.
Ah, the dentist's service was really cool! It was neat and fast. The dentist and the service were very kind. The place is clean and cool.
I've been here several times with my children. Dr. Nenny is very good at handling small children, friendly, and provides clear information. The children don't feel any pain during the procedure.
The service is satisfactory, the doctor is friendly and super nice, the place is clean, the information is easy to understand and the location is strategic.
The price is normal, but it doesn't last long when patched. Because after only 4 months it's already cracked again and starting to break.
Reply from the clinic
Hi Sis, thank you for your review. Can you please provide more information regarding the arrival date and time? ☺️🙏
The scaling experience at Sunnydental was good, the doctor was thorough.
This is my second time here, the service is good, communicative, the doctor's explanation is very detailed
The service is good...friendly....the explanation is quite clear 👍🏻 …
Good & friendly service, providing information that is easy to understand
The doctor is good. The admin is also friendly and gentle ❤️❤️❤️❤️❤️❤️❤️
A satisfying scaling experience, the admin is friendly and the doctor also gave a detailed explanation regarding the patient's condition and complaints..recommended 👍 …
Filling a cavity is great, the pain is gone immediately until today, it's been more than a month and it's still safe, no more toothache, the doctor is friendly, the service is responsive, thank you Sunny Dental.
The nurse and doctor were friendly, their explanations were very detailed, and their actions were gentle and very motherly, so it didn't feel painful. The waiting room was comfortable, thank you, Dr. Nenny 👍🏻 …
The service is really good, friendly, the doctor is also good, gives really detailed information 😍 …
The service is really good, the receptionist and the doctor are very interactive, they even taught me how to take the medicine properly, thank you 🫶🏻🫶🏻 …
A friend recommended scaling here, and it was totally worth it! My teeth were instantly clean, and the dentist was friendly and informative! Sunny Dental kiddos ✨
The service is very comfortable, the doctors and nurses who handle it are very professional.
The service was very fast and friendly. The doctor explained the patient's symptoms in detail. The equipment used was excellent and clean. The location was easy to access and clean. The best.
This is my first time here, I'm really happy with the results, the doctor and his assistant are very friendly 😘😍🫶 Next time I will definitely go to Sunny Dental Care Metro again 🫶 …
•You really have to review Google immediately after entering your cellphone number &/after payment, then if there is a typing error in the typing review, you will be asked both via the typing WA number and via the sponsor's WA.🤔 •The Drg & assistant (also the Administrator) are quite friendly👍🏼 & have experience specializing in cavities (even though we had four scaling treatments).🤔 •The…
Read the rest of this review
work on the topic was a bit rushed, especially because from the start I wasn't asked "does it hurt or not?" etc. And this is the first time a patient has been asked during a dental scaling, "Is there anything missing?" (Is it a salon treatment or a public health service)?, without the suggestion of "Try feeling it with your tongue first!" 🤔 •As far as I know, if you're truly dedicated to being thorough and thorough, even a case of tartar as standard as mine can be treated with just one treatment and there won't be any tartar left to feel stuck in your teeth. Why was it dominantly discussing several cavities &/many potential cavities?🤔 •There's not even a little water for gargling in the glass, so we have to say "not enough" or let the drg look at the empty glass first. •Tissue is available in each practice room and toilet.👍🏼 •Available clear drinking water from plastic glasses in the waiting room, not recommended because it makes the throat itchy. •When you enter the practice room, your footwear must be replaced with clinic slippers, but why are you allowed to wear them even until now? lobby without slide shelves (which are naturally located in practice rooms), then what's the point of having to change footwear, if the risk of spreading germ contamination is still real?🤔 •Toilet cleanliness is sufficient (although the squat toilet is a bit loose)👍🏼, non-antiseptic soap and liquid are complete, automatic air freshener for a few minutes sprays smoothly but (as I remember) doesn't smell anything, if it smells good Even a little bit will definitely be felt (since I'm in a migraine only condition). •Before registering, you're required to have an Instagram account to get the "standard" price of 390,000 Rupiah (turns out it was an additional 35,000 Rupiah, even though the standard Bandung price of Rp200,000 is still affordable). • The lobby is not very clean (there are lots of dust particles above), so it feels a bit spooky. • The main door doesn't have a pull/push sign. • There are crooked frames in the waiting room, left untidy. • You can change your appointment schedule as long as the requested time isn't fully booked. 👍🏼 • Without flossing (ending with polishing only), even instructions on how to use dental floss correctly (starting by inserting it between your teeth, determining the appropriate length, scraping until removing it) are not provided and/or given. • There is an administration fee of IDR 35,000 per person after all treatments immediately before payment, without any prior notification. Thanks 🙏🏼 Nb: This is the first time I've gargled my mouth normally, the water is so stingy and sloppy that it's been called "sprinkling", can you squirt like a dragon?😅 Sorry, as far as I know from the drg & in any recommendations for gargling, gargling is recommended in the usual way, at least enough water to fill the oral cavity (in the scaling process or regular brushing of teeth), not just water. Because of such slander, I am really forced to reduce it.🙏🏼
Reply from the clinic
Good evening. Thank you for your review and feedback. We appreciate all patient feedback and would like to provide further clarification regarding the following: 1. Google Review Policy for Scaling Promos Google reviews are part of the terms and conditions for patients requesting promotional scaling pricing. If a patient does not wish to provide a review, they can have their scaling done at the regular price without a review. As a form of flexibility, the doctor also offered a promotional scaling price to patient H (8 years old) who came with Ms. De Ay, even though she did not have an account. 2. Consultation and Education in Every Treatment Our clinic's standard operating procedure (SOP) includes consultation and education regarding the patient's dental condition during every treatment, including scaling. Even if the patient is only undergoing scaling, the doctor will still thoroughly explain the patient's dental condition, including any cavities that require additional treatment. This is for educational purposes, not coercion. 3. Evaluation of Scaling Results and Patient Satisfaction The doctor's question about any areas that are not clean enough is intended to ensure patient satisfaction with the scaling results. If the patient feels any areas are not clean enough, the doctor is ready to rescale the required areas. The tongue is not an accurate indicator for detecting tartar, so the doctor used a mirror as an evaluation tool. The patient also viewed the scaling results in the mirror and stated that they were clean. The doctor also asked if the patient experienced any pain and instructed them to raise their hand if they felt any discomfort during the procedure. 4. Explanation of Cavities As part of the comprehensive education, the doctor not only explained the condition of tartar but also provided information about cavities and other problems found, so the patient understood the overall condition of their teeth. 5. Use of Mouthwash The amount of mouthwash provided was adjusted according to the needs of the procedure. If the patient felt the mouthwash was insufficient, they could request additional water. Specifically for Ms. De Ay, patient G, and H (who came with them), the amount of mouthwash was adjusted because the patient was not spitting out the mouthwash slowly, which caused the splashes to spread. 6. Drinking Water Provision The clinic provides Vit drinking water in BPOM-certified plastic cups to ensure cleanliness and safety. We understand that each individual has different preferences, so if there are any complaints or special requests regarding drinking water, we welcome feedback and will strive to provide more suitable alternatives for patient comfort. 7. Replacing Footwear with Clinic Slippers To maintain the cleanliness and sterility of the room, patients are required to replace their footwear with the provided clinic slippers. This policy aims to ensure a hygienic environment free from external contamination. We appreciate patients' cooperation in maintaining the cleanliness of the clinic. 8. Instagram Follow Policy for Scaling Promos In addition to Google reviews, following the clinic's Instagram account is also part of the terms and conditions for receiving the promotional scaling price. If patients do not wish to follow the Instagram account, they can still have their scaling done at the normal price without obligation to follow the account. 9. Administration Fee The administration fee of IDR 35,000 was informed via telephone. During the payment process, there was no question or reconfirmation regarding this fee, so it is assumed that they understand and agree to it. If you have any further feedback or questions, we encourage De Ay to send your comments and suggestions via WhatsApp at +62 811-2233-834. This will allow for clearer and more effective communication than repeatedly editing your review on Google. Thank you for your attention and cooperation.
I was very satisfied with the consultation. The doctor and his assistant were very friendly. I definitely recommend it. The scaling here is also great. Overall, the best. Best of luck to Sunny Dental Care🤗🤗🤗 …
The admin is friendly, the doctor is kind and very patient.. his patience also makes me relax, even though from the beginning I was very tense, but after the execution I was able to calm down 🤭 …
My first time having my teeth scaled and I chose this dental place, because it's also close to my workplace.. huhuu the doctor and the admin are so nice and super friendly. My teeth are clean again. It's so worth it. Thank you sunny dental care🫶🏻🫶🏻🫶🏻 …
My first scaling here, the service was really good, the doctor was also friendly, the nurses were also very detailed and clean, I was very satisfied, I will have my next dental treatment here again.
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