Reviews of SouSmile | Aparelho Invisível | Morumbi.

EN RESOLVED. A definitive warning to anyone researching SouSmile: their after-sales service in case of medical malpractice consists of calling you to try and convince you that you're crazy. --- ORIGINAL COMMENT: I ​​am a SouSmile client, I have already undergone treatment with aligners twice (paying for both times) and have always recommended the brand to several people. I have always been a great client. However, what happened at my last appointment and the way I was treated prove that respect for the patient ends when they make a mistake. On February 21, 2026, at 4:30 PM, I went to the Morumbi unit (Av. Roque Petroni Júnior) for a follow-up appointment. The orthodontist performed an "occlusal adjustment" (grinding) on ​​my bite, directly working on my front teeth. At the time, I only paid attention to the stability of the bite, which was indeed comfortable. However, as soon as I got home, less than 30 minutes after leaving the clinic, I looked in the mirror and noticed that the exact tooth the professional worked on was chipped, something I can feel with my tongue – it's rough right there. My tooth has always had a natural anatomical curve, but the poorly done adjustment created a small hole, like a "." at the end of that curve, a clear chip (which, in addition to everything else, was – and still is – sharp when I run my tongue over it). I immediately took photos to document the damage and sent a complaint with the photo proving the error via WhatsApp the very next day. To try and resolve this in the best way possible, I insisted on going to the Morumbi unit in person so they could assess the tooth. The orthodontist didn't even let me explain the situation properly; she was already on the defensive, saying she had checked my documentation and insinuated that I myself had broken the tooth outside the clinic. Besides treating me as if I were lying, the team simply washed their hands of the matter, saying that "they don't do restorations there" but that they would pass the case on to the manager and they would get back to me. The response from the Morumbi unit manager was a complete joke. She brought up the fact that during the consultation I myself said the occlusal adjustment was comfortable. Yes, the occlusal adjustment was comfortable, but I didn't want it to break the tooth, did I? It seems they want to use my "okay" to the occlusal adjustment as if I had given them the okay to do the shoddy work they did and chip my tooth, which is obviously not true. I have countless high-resolution before-and-after photos proving that the tooth had its natural curvature, but not the damage they caused. It's basic math and an impossible coincidence to swallow. The worst part is that the staff treated me as if I were lying or trying to take advantage, when I have absolutely no reason to invent this. It's unacceptable that the clinic damages a patient's tooth and refuses to pay for a simple restoration to correct their own technical error. It's pathetic that you want to argue about something I have a million proofs of and ZERO reason to lie about. I demand an immediate solution and the cost of repairing my tooth. Consider this a warning: if something goes wrong in the dentist's chair at SouSmile, the blame will be yours, and so will the damage.

ones had been doing. In short, we didn't reach the final result, but I don't want to continue. I'm going to move on to retention. If you're starting treatment now, don't set your expectations about the final deadline.

e doctor said a retainer could solve it, but that was a lie too. And their appointment slots are very limited; you can only schedule things for 30 days from now.