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Patients

Reviews of Smilemporium.

Mexico City, Mexico. 68 aggregated from Google. Screened for duplication and printed as written. They are not visit-verified.

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The evidence

What patients actually wrote.

4.7

out of 5, from 68 reviews

5 63
4 0
3 0
2 1
1 4
Zulma Lima Dominguez via Google 5.0 out of 5
My experience with Dr. Maarten and his team has been wonderful. It all started with an online appointment, which was right on time. He explained that I should begin orthodontic treatment, as my case was quite complex. Once I started orthodontics, he was always attentive to my case, making suggestions and observations. I've contacted him through Instagram with questions, and he always responds…
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s and addresses my concerns and requests. Drs. Fredy and Eduardo were also involved in my treatment; they are extraordinary, professional, and wonderful people. My life has definitely been transformed. Getting the veneers was a dream come true. I love them because they look so natural. The doctor and his team always worked in close coordination to ensure the desired result. I witnessed Dr. Maarten giving feedback to his team, which speaks volumes about his commitment to his patients and their ability to achieve their goals. It's very important to mention the consistently warm and welcoming service, from the moment you arrive until you leave the clinic. Ultimately, as a patient, what you're looking for is excellent service, so it was well worth traveling between 8 and 10 hours (5 hours each way) for each appointment. Now I'll be attending my follow-up appointments, which I requested, and he explained how often they should be. Everyone is very kind, but Dr. Maarten exudes a particularly beautiful light, which is important because as a patient, you expect to receive excellent service and also feel very comfortable.

Orlando Serrano via Google 5.0 out of 5
Literally the best Oral Rehabilitator in the world! Impeccable service, and the result is what I've always dreamed of with my smile! Don't hesitate, if anyone can make your dream smile come true, it's Dr. Maarten!
Nathaly Moreno via Google 5.0 out of 5
My new smile is the result of the great work of Dr. Marteen, Philip, and the entire excellent professional team at SmileEmporium. The process was perfect from day one, and now that I'm enjoying the final result, I can only thank everyone for their great work. Don't hesitate for a moment to trust them; they are incredible at what they do. They are the best not only in Mexico and Venezuela but…
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anywhere you meet them personally or professionally.

Miriam Juarez via Google 1.0 out of 5
He charges you even for a greeting, it's outrageously expensive, with hidden fees that are only revealed after you've already started treatment, so you're forced to pay them. Dr. Marteen has a terrible temper; his patients are just money to him, and he's completely unprofessional. He only cares about the famous people who come to his office; everyone else is just a formality… I don't recommend…
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him.

G Quezadas via Google 1.0 out of 5
I was really excited to start my dentist procedure with this dentist. I send them a message and they immediately said to provide me with ANY information I needed to pay $100 for a visual consultation. I asked for a price range for each veneer tooth and the answer was “ The doctor will send you a quote after consultation”. I did my research and I find out they give different prices to everyone…
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on veneers meaning some higher/lower. Don’t waist your time or money here.

Monica Fernanda atilano ponce via Google 5.0 out of 5
My experience with Dr. Marteen has been excellent. I initially went to him for a veneer replacement. He was the only doctor who told me that, in my case, I needed orthodontics before the veneers. I've been wearing them for a few months now, and I can't believe the difference they've made to my face and my veneers, which I never liked. I can't wait for him to replace them. His team is professional,…
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his facilities are amazing, and Dr. Marteen and his team have the best teeth I've ever seen.

Mirella. via Google 1.0 out of 5
I had a terrible experience at Smile Emporium in Mexico City, specifically with Maarten Vander Berg. All the photos are filtered to literally catch out the unsuspecting. He contacted me when I commented on an Instagram photo of someone he follows. He was very helpful. I told him I wanted porcelain veneers, and he sent me a quote that cost $1,300 per tooth. He charges for every detail separately…
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ly and even makes up things you don't even need and that he doesn't do. I had veneers (I didn't like them), and he charged me $350 to remove them. He asks for 60% of the total treatment cost upfront and for it to be deposited into his personal Bank of America account. But if you accept his terms and price, there's no problem. The problem is that he doesn't do the work. Filiberto Fontan, who is NOT a dentist, does it. I personally asked the College of Dentists of Mexico City because from the first consultation I suspected that something there was not normal. When I asked him if I wanted to see Fontan's dental certificate, he said, "IF I SHOW IT TO YOU, WILL THAT MAKE YOU HAPPY?" Unfortunately, I asked him when I had already returned home... because at the office, the guy really surprised me with his dishonesty. I did NOT expect anything like that. From the moment I walked into the clinic, this guy, without any scruples, had Filiberto Fontan examine my teeth and insert temporary restorations, knowing that he is NOT a dentist. Obviously, he did a terrible job, left part of a black thread, and I had a serious infection. And believe it or not, he charged me an additional $1,000 for the temporary restorations. For the consultation, he charges $83.33, and Fontan, who is NOT a dentist, also does the restorations. I took out my phone to show him the photos from his posts and tell him what I wanted, and he did NOT want to even look at them! Obviously, because they are with Filters. I asked him about the color I wanted, and he said, "YOU DON'T CHOOSE THE COLOR HERE." There are no color palettes here. Don't trust photos on social media. This guy never posts videos of him having done a single job. The photos he posts are lies. He asks his friends to tell them he's the best dentist. This guy is a guy who makes the community of good and honest professionals in Mexico City look bad. THIS GUY HAS ZERO PROFESSIONAL ETHICS.

Patricia Gonzalez via Google 5.0 out of 5
I had a hard time making the decision of getting a smile design and choosing the right place because I want my teeth to look as healthy and natural as possible. From the moment I walked into their clinic I knew I had chosen the right place. Jessika, the appointment coordinator is very nice and helpful. Dr. Marteen and Phillip have been amazing. I know I’m in the best hands and can’t wait to see my…
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new smile. One thing I must say is that because Dr. Marteen is highly requested and has a lot of international clients, it is normal to sometimes have to wait a few minutes and although online consultations are convenient they can never replace an in person consultation. If you are a little difficult or not flexible at all this is not the place for you. I was late a couple of times and they were still able to see me, which was great because I’m traveling from the U.S. Overall I highly recommend this place to anyone who is willing to invest on quality and great results. I will update this review with photos once I finish my treatment.

Andrea Restrepo Yoda via Google 5.0 out of 5
From the moment you make your appointment with Jessica and get through their door, it is clear that Smilemporium has a warm and skillful team to make your smile shine on your unique way! They focus on a healthy biological functionality and the aesthetics follow. So far, I’m in treatment with Dr. Viloria (orthodontist) and I had surgery with the maxilofacial team (Dr. Leon and Dr. Moron). They are…
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beyond knowledgeable and passionate for their work. I can’t wait to complete my rehabilitation journey with Dr. Maarten. Just know, you are in the best hands. Uniqueness and handcrafted pieces of art take time patience; it’ll all be worth it. I consulted tens of specialists in different countries and they all wanted to go straight to veneers, without educating me the importance of restoring the functionality first. Their honesty about my case have built a solid relationship based on trust, and that is priceless. I’m so lucky I crossed paths with this team. I’ll update you with pictures as soon as my case is completed.

Rigmer Zambrano via Google 5.0 out of 5
Extraordinary professionals, 6 years taking care of my smile with Dr. Maarten
Carlos Rebelo-Harris via Google 5.0 out of 5
Despite the fact that Dr.Maarten’s work at Smilemporium and his outstanding team speaks for itself, I just wanted to share here my experience with them: Having the opportunity to travel from London to Mexico City on regular basis, has allowed me to become a regular patient and to visit the clinic in several occasions: After entering the reception area, you are welcomed into a very modern and…
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d well decorated space, filled with magazines, a big TV screen and complimentary bottles of water, to make yourself comfortable while you wait to be called in. Once inside, a friendly, young and professional team is waiting for you. I simply couldn’t praise them enough. If you are looking for honest advice, high quality work, state of the art equipment and a smile to die for, pay them a visit! You won’t regret it.

Ricardo Gonzalez via Google 5.0 out of 5
The care at this facility is outstanding; the entire process is thorough and timely. Dr. Marteen's tremendous talent and professionalism are outstanding. I wholeheartedly recommend him to anyone who wants to change their smile.
izebel ortiz via Google 5.0 out of 5
A year ago, I was fortunate enough to meet Dr. Maarten and much of his team. I can't thank them enough for everything they did for me and the wonderful treatment I received. Without a doubt, Smilemporium changed my life! 100% recommended :)
jose cachucho via Google 5.0 out of 5
Super professional and excellent service from his team. I've known him since he started and I won't hesitate to continue being his patient! Jose Cachucho
Silvia Alimenti via Google 5.0 out of 5
Dr. Maarten 100% recommended! He's an excellent professional, without a doubt... and he's a special person!
Antonietta Odoardi via Google 5.0 out of 5
The team is excellent. I really appreciate Dr. Maarten's honesty. He doesn't solve everything with veneers. If you don't need them, he'll tell you; he doesn't charge for them. Dr. Phillip works very gently and is extremely pleasant. Dr. Viloria is an excellent professional, pleasant, friendly, and charismatic. I have nothing but good things to say.
Miguel Kasabdji via Google 5.0 out of 5
He was amazing and patient with me, now my smile is perfect thanks to them. highly recommended. 5 Stars ⭐️
Carmen Adela Alonso Baeza via Google 5.0 out of 5
Smilemporium is a team of professionals dedicated to providing the best service, attention, punctuality, and happiness to all their patients. The results are excellent; I highly recommend them.
Jose Alejandro Da Silva via Google 5.0 out of 5
I was a patient of Dr. Marteen in Venezuela and I found him to be a consummate professional. I was very satisfied with the work he did. I highly recommend him.
Gonzalo Martín via Google 5.0 out of 5
I was treated by Dr. Maarten at one of his first clinics in Venezuela, and he has always provided impeccable quality and care. This year, I hope to travel to Mexico City for another treatment at his clinic.
Valle Liendo via Google 2.0 out of 5
My direct experience with veneer treatment wasn't the best. There's a huge difference between the care he gives to regular patients and the celebrities he treats, where it's obvious who gets preferential treatment. My experience on the day I had my porcelain veneers installed: Dr. Marteen was constantly arguing with his husband, Phillip. Their looks and comments made me feel uncomfortable the…
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entire time. They were talking about how good the Arab man who did the veneers was and how cheap his work was (when Marteen charges a hefty price). Also, as soon as the installation was finished, they made me sign a form stating I was satisfied with the result (while I was still under anesthesia, which I realized was SO unprofessional, because you can't express any dissatisfaction later). When my treatment ended (approximately two years due to orthodontics and the pandemic… oh, and because I didn't want orthognathic surgery, even though they told me at the beginning it would take six months), they didn't even take before-and-after photos. Dr. Viloria had recommended a non-fixed retainer, and Dr. Marteen put a fixed one on the back, which was a failure and shifted my entire treatment, and now my teeth are crooked again. The team is good, but you receive better service when there aren't any celebrities around ;) Of all of them, Dr. Viloria is the best; he's truly professional, kind, I never felt uncomfortable, and he doesn't portray anything on social media that isn't real. The veneers turned out well, yes, there's no doubt about it. But it's really a job you can get done elsewhere, receiving the kind of treatment you deserve when you're paying for a service that isn't cheap at all.

Jose Materan R via Google 5.0 out of 5
Excellent work, quality and kindness of the doctors and the team. 100% recommended.
Edzay Ivanna Ramos via Google 5.0 out of 5
Doctor, you are the best. I admire your work, I even always show you why you do it wonderfully.
Kevin Aponte via Google 5.0 out of 5
After carefully doing some research and looking for doctors for my dental work back in 2013 I have to say that Dr Maarten’s work is the most sophisticated and well done I have found. It is done with such good taste and the results are just breathtaking when it comes to cosmetic dentistry. I have been Dr. Maarten’s patient since he had his office in Caracas Venezuela. I live in the United States…
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and It’s safe to say that he is the only doctor I would get on a plane just to get treated by. I am currently being treated at the Mexico office and I have been welcomed by an amazing staff that helps when it comes to scheduling my flights into Mexico City and my appointments. Everything is done very smoothly. I strongly suggest coming to Smile Emporium since the doctors listen to all your needs and the results are just unbelievable. A+++

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