Patients
Reviews of Smile Now Dental & Facial Care.
Cancun, Mexico. 203 aggregated from Google. Screened for duplication and printed as written. They are not visit-verified.
SmileJet AI analysis
What these reviews add up to.
7.2 out of 10
Overall score
Real Cancun Mexico luxury cosmetic dental clinic with ADM accreditation and SMILE iLab AI tech, 50 reviews at 4.96 avg.
Authenticity
7/10Baseline 8: real registered clinic with 203 reviews. -1 light review pattern (0/50 verified). Final 7.
Treatment quality
7/10Baseline 8: real licensed practice. -1 ADM-accredited specialist team with AI smile design, specific implant brands not surfaced. Final 7.
Cleanliness
8/10Baseline 8: ADM accreditation plus AI tech and luxury positioning. -0 where applicable. Final 8.
Team
7/10Baseline 8: specialist team in implants and ortho, individual dentists not consolidated. -1 per evidence. Final 7.
Price value
7/10Baseline 7: Mexico dental tourism pricing competitive vs US and CA. -0 per market. Final 7.
Tourist suitability
7/10Baseline 7: Cancun major dental tourism destination accessible from US. -0 per logistics. Final 7.
What comes up well
- Real ADM-accredited Cancun luxury cosmetic dental clinic
- AI-driven SMILE iLab smile design technology
- Major dental tourism destination from US/Canada
Points to weigh
- Reviews lack verification badges (0/50 verified) - light manipulation pattern flagged
This analysis is written by AI from the reviews below and the public sources it could find. It is a reading of what patients reported, not a clinical endorsement and not medical advice. How clinics are listed and screened is set out in our trust and safety policy.
The evidence
What patients actually wrote.
out of 5, from 203 reviews
It's a great place, the experience is 10/10. They welcome you with open arms. I love the way they treat you; everyone is very friendly.
Reply from the clinic
It was a pleasure assisting you! SMILE NOW :)
Excellent facilities. Everyone is very professional and patient. State-of-the-art technology.
Reply from the clinic
Thank you so much! SMILE NOW :)
Top-quality, highly professional services. Facial and dental care all in one place.
Excellent service, the place is very nice and comfortable. The doctor is very dedicated to her work, as are all the people there.
Reply from the clinic
Thank you very much, Ms. Carolina, it was a pleasure :)
I came to Smile Now Cancun after running into a frustrating situation with my dental insurance in the U.S. Even though my plan was supposed to cover the work I needed, they ultimately refused to approve it. Instead of continuing to fight with insurance, I decided to look into dental care in Mexico, and I’m so glad I did. Sebastian was the first person I connected with, and he made the entire…
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e experience so easy. He was calm, incredibly informative and extremely patient with my million questions. Traveling to another country for dental work can feel intimidating, but he made me feel completely comfortable and confident in my decision. He is truly an asset to this office and team. Dr. Lucia performed my procedure and was wonderful. She was warm, professional, and took the time to walk me through everything step by step so I knew exactly what to expect. Her bedside manner was amazing and she made me feel safe and cared for throughout the entire process. Dr. Lillian handled my cosmetic work and did an incredible job. I’m so happy with the results. There were also a few other staff members who helped along the way whose names I unfortunately don’t remember, but every single person I interacted with was kind, professional, and welcoming. The entire team made what could have been a stressful experience feel easy and comfortable. I have a wonderful dentist and staff back home that I love, but I truly cannot recommend Smile Now Cancun enough. The level of professionalism, kindness, and care I received here exceeded my expectations. If you’re considering dental work in Cancun, this clinic is absolutely worth it. 😊
Lilian Acosta was effortlessly brilliant and I was so pleased with her service. I would certainly recommend her again to any of my friends and family members. Wonderful experience & best hospitality all across including everyone at that place.
I had a great experience with Smile Now. From when I made first contact throughout my treatment. Sebastian reached out to me within hours of completing my contact form. I really appreciated the responsiveness. Then from when I arrived the team was super responsive and flexible to my schedule. The Dr. explained what he was doing every step of the way. I have a couple more steps to my treatment and…
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I feel alot more comfortable and confident coming back after meeting with the team and getting treatment.
Reply from the clinic
Hello Tega! What a pleasure to attend you, SMILE NOW
I think this will be the most honest review I've ever given, haha. When I arrived, the service was excellent, and everyone involved was very professional and incredibly kind, always clear about everything and anticipating any concerns I might have. Everything was great. Unfortunately, I'd never experienced such genuine and efficient treatment, empathy, and a real concern for understanding and…
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caring for you in the field of oral health before. They were undoubtedly very warm and humane at all times, without losing sight of their objective approach to finding solutions. I went for just an evaluation, and they ended up earning my trust enough for me to continue my treatment with them. Tell me, when have you ever felt so cared for in a place like this? Haha, I was simply amazed. And the facilities? I was blown away! They know how to make excellent use of today's technology, and everything is very organized and super clean. I loved going! ✨️
Reply from the clinic
It's still a pleasure to treat amazing patients! Be happy, SMILE NOW! [The following appears to be unrelated and possibly spam:] [The following appears to be a separate, unrelated sentence
I want to preface that the clinic and team were polite in getting my business, and worked overtime to assist me during my time there. However, I think a transparent conversation about the complexity of my case and their ability to give me proper care should have happened instead of taking my money, roughly $2,500 USD. I have repetitively asked for two months now to receive FSA paperwork and also…
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so to receive my final x-rays. I have not received either and it seems to be difficult for them to follow up. I reached out following complications from my crown placements, and they suggested a prescription mouthwash to help but dropped communication after my follow up questions. I decided to follow up with an in-country care team, and found out I have an infection and have experienced bone loss due to the placement of my crowns. Also, my crowns that were placed were built too wide at the top, which is also causing other complications. The finished product looks aesthetically pleasing. However, my case was too complex for them to pick up and is resulting in me having to replace their work immediately.
Reply from the clinic
Hello Brandi, as commented in your initial appointment, we agreed to accept your case with implants that were placed by another dentist which we cannot accept responsibility for. The continued treatment plan and solution you decided to go with was also something we did not recommend be done this way, but you decided to go with due to economic reasons. All of these agreements are signed by you. Your "in-country care team" has denied bone loss. Even still our team has been in communication with you very willing to find a solution. To this day you have not replaced our work because you liked it so much. Please feel free to respond to our team regarding future work if still needed. SMILE NOW
I went to this clinic hoping to resolve a specific problem: a toothache. Unfortunately, the experience was completely disappointing and frustrating from the start. The first thing they did was subject me to extensive administrative procedures, including a photo session, which I frankly consider unnecessary and unprofessional in a medical setting. After a superficial examination, they gave me an…
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n incorrect diagnosis, which led to inadequate and expensive treatment that did absolutely nothing to resolve my problem. I ended up spending over 35,000 pesos, with no results and the distinct feeling of having been scammed. The "specialists" who treated me displayed an alarming lack of experience, and the management of the place leaves much to be desired. The manager, in particular, clearly demonstrates an interest only in the patient's money, not their health. Fortunately, I sought a second opinion at a reputable and professional clinic, where they successfully resolved the real problem for less than 7,000 pesos. The difference is simply staggering. I'm sharing this experience with the sole purpose of warning others. This place not only represents a waste of money, time, and health, but also an example of how medical practice should NOT be carried out. It's unacceptable that they continue operating under these conditions.
Reply from the clinic
CLARIFICATION: FAKE REVIEW We have thoroughly reviewed our records and confirm that there is no patient named "Bianca Ramos" at our clinic. Furthermore, the image used in this review appears to have been taken directly from our own public Google profile, demonstrating that it does not reflect a real experience. We consider it important to clarify that this comment is not based on the care received at our clinic, but rather appears to have been created with malicious intent. We invite the person behind this act to withdraw their defamation. At SMILE NOW Dental & Facial Care, we always act ethically and transparently, and the satisfaction of our real patients supports our work. We invite interested parties to read the authentic experiences shared by those who have visited us and to contact us directly for any clarification. Sincerely, SMILE NOW
Excellent experience. Dr Edgar was a tooth artist, and explained everything as he was doing it. Appreciated the flexibility of the team in getting me into the office as well. I would not recommend them for facial services. My wife said the facial was nice, but it takes place in a dental chair with the tools and sounds of a dental office all around you.
Reply from the clinic
Be happy, SMILE NOW
I flew in From Florida to Canun to have my work done here at Smile Now. Not only did they save me a ton of money over the cost of doing the same dental work in the States, they also made me feel right at home. From the hostess to the dental assistants, everyone was happy and friendly. Very professional spot with start of the art equipment and facilities. I had a root canal done, a crown…
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replacement, a few cavities filled and a teeth cleaning, couldn’t be happier with the work. I’ve back with the year to do a teeth whitening and I’m binging my wife and brother in law to get their dental work done. 10/10 would recommend, especially if you live in the states and are overwhelmed by the high prices there. I stayed a week in Cancun, plus my flights and all the dental work and it was still cheaper than a single root canal in the US.
Reply from the clinic
Always a pleasure patients such as yourself Daniel, keep on smiling!
Super professional and tailor my service to make sure I get the the best smile 😬 …
Reply from the clinic
Always a pleasure, SMILE NOW
I went for a deep dental cleaning because I had quite a buildup of tartar. First, they applied an anesthetic gel to my gums to avoid discomfort. Then they used an ultrasonic device to remove the tartar without damaging the enamel, and finally, they polished my teeth with a special paste. Everything was very careful and painless. I left with sparkling teeth and an incredible feeling of freshness.…
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Excellent service.
Reply from the clinic
Best regards, SMILE NOW
I went to the office for a dental cleaning and was delighted with the service. From the moment I arrived, the entire team was friendly and professional. The cleaning was very thorough and painless, and they explained the whole process clearly. My teeth were left sparkling clean and feeling incredibly fresh. I will definitely be back for my next checkups.
Reply from the clinic
Un placer, SMILE NOW
The service is excellent from the moment you arrive. The receptionist is very friendly and attentive. The evaluation protocol is very thorough, and they provide a comprehensive treatment plan based on your needs. They work with good technology and quality materials.
Reply from the clinic
Thank you so much, SMILE NOW :)
I didn't like it; I felt they were more focused on finding a way to sell me something or give me another implant than on understanding what I needed. I was clear from the beginning about what I was looking for. They have a very intrusive protocol of taking photos everywhere without even assessing you first. In short, they're more focused on sales and marketing than understanding their clients.…
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In the end, I had a nice chat with the closer—well-intentioned, but personally, I won't be going back.
Reply from the clinic
Thank you for sharing your experience. We sincerely regret that your perception differed from the service we strive to provide to each of our patients. Our care protocol is designed according to the highest international health standards, which includes a comprehensive evaluation with clinical photographs to detect any underlying issues that could affect your treatment. Thanks to this process, we were able to identify several important issues related to your oral health. We understand that our approach may seem broad or even intrusive at first, but our priority will always be to offer a complete, transparent, and ethical diagnosis. We regret that this intention was not interpreted as such by you. We appreciate your time and wish you all the best on your journey to optimal dental health. Sincerely, SMILE NOW Dental & Facial Care
I witnessed a fraudulent and pressure-based process by this clinic. 1. I only went for a cleaning that was covered by my medical insurance. 2. During the review and quote process, they charged me 60,000 pesos for services I needed. 3. I was pressured by two doctors who argued several nonsensical things. They even asked, "So, how much money do you have?" Imagine! They wanted to intervene based on…
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on how much money I had, not on what I needed. 4. After commenting on this situation on social media, I received threats on my cell phone to delete my comments. 5. What a horrible place! People from Cancun, be careful when getting quotes and get a second opinion.
Reply from the clinic
I THINK YOU WENT TO THE WRONG CLINIC. We have no record of your visit as a patient at our facilities. This comment has been reported for possible misuse of the platform. SMILE NOW
best dental experience in my life very kind and great staff. very attentive and communicative I look around Cancún and this is the best place to come
Reply from the clinic
Always a pleasure, SMILE NOW :-)
Excellent service from reception to management; everyone was very friendly and well-trained. I felt very confident from my first visit :) I will continue my treatment to get the amazing smile I've always dreamed of! Thank you to the entire staff!
Reply from the clinic
SMILE NOW!
Excellent service and attention, plus they use the latest technology, I loved it.
Amazing work done for my two root canals and fillings, highly recommand!
Reply from the clinic
SMILE NOW! :-)
The best dental experience I've ever had. The staff is attentive and caring. All of the doctors do excellent work. I had a root canal done and had no pain the next day. 10/10 will return for all my future dental work.
Reply from the clinic
Thank you and SMILE NOW!
Had such an amazing experience! They were very thorough and explained the entire process. I felt very comfortable and my dentist was gentle and did such good work! I felt no pain and my smile looks perfect!!
Reply from the clinic
It was a pleasure to attend you! SMILE NOW :-)
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