Patients
Reviews of Smile Medical Center Bali.
Bali, Indonesia. 75 submitted to SmileJet. Screened for duplication and printed as written. They are not visit-verified.
The evidence
What patients actually wrote.
out of 5, from 75 reviews
I had a tooth filling, they said it had to be a temporary filling, yes it was temporary, but when I rinsed my mouth at night, it came off, and I also had scaling, but it wasn't very clean, it was just done haphazardly. 500 thousand feels like a waste. The nominal amount is not a problem, but please increase it. There is a price, there should be a satisfactory treatment. Very disappointed.
Reply from the clinic
Thank you for your visit and review. We apologize for any shortcomings in our service. We will continue to improve our service quality in the future. Stay healthy 🙂
I've been to Dr. Agus (a general practitioner) several times. He's a kind, patient doctor, good at explaining questions, and very knowledgeable. He even uses BPJS for his treatment. Thank you, Doc!
Traditional good - excellent and fast handling from the doctor. I repair my teeth with a new crown. Yeah, he tried to safe our teeth and that was fit my need. When many people come it means many satisfied. Unfortunately, not all write the review....
I went there today, and my husband (which is bule) had a scalling, and the doctor charged it very expensive. I asked it to the front office about the price, and they looked so surprised also with the price that the doctor wrote in patient resume. Why the doctor charged a different price? we are a same human, even we have a different skin colour, and anyway do you remember your hipocratic oath??…
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It' s really break my heart thou, because we are doctor, we supposed treat ppl as THE SAME
The service at the dentist was very unsatisfactory. I paid quite a lot for a filling of 250 thousand rupiah and painkillers of 100 thousand rupiah. In fact, when I got home, I was even more sick than before, to the point where I couldn't eat. Please improve the service at the dentist, thank you.
The service provided to BPJS participants is quite friendly. Please maintain it and, if necessary, improve it.
Nice service, friendly staffs. Went there because i had pretty bad toothache, doctor took care of it very gently and careful but the next day my tooth started to aching again because it didn't fix properly.
Friendly and satisfying service. Most importantly, they accept BPJS. Keep up the good work!
I respectfully mention this clinic have a horrible service. The reception is nice, room is hygiene and the meds giver is also nice. Just the doctor is so reluctant to allow patient to rest in their respective needs, the doctor even said "You can rest more than a day when you have fever." Feels like my chronic sinus sickness is not a serious problem, and sounds so dismissive. I get it, I can't have…
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my sick letter/doctor note according to my need easily, if my workplace SOP don't need any sick leave letter whenever I feel unwell, I wouldn't even asking for one. I'm also paid for my insurance/BPJS, and they treat me unfairly. I trusted this clinic for more than two years, this time I will never going back.
Today my child had a loose tooth pulled with BPJS because my health facility was there, the dentist tonight was very rude, unfriendly and a bit rude with children, the doctor should know more and be able to give directions if the patient does not know whether both can be pulled or better just one, because this is a child not an adult patient, when asking questions with his parents he was very curt…
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and grumpy, don't just because the patient uses BPJS do it like that!!! Very disappointing for this doctor's service!!! If your child wants to check their teeth or anything else, never go with a skinny, short-haired dentist, before you feel what my child and I felt!!!
Reply from the clinic
Good morning, sir. I am the dentist who treats your child. I sincerely apologize if any of my actions or words have been offensive. I will improve myself to be even better. I sincerely apologize and thank you.
Doctors are generally grumpy, snappy, and prone to anger. They are not friendly.
After leaving the dentist, I was treated by Dr. Yurika. She was friendly and thorough. She was also quite patient when I asked her about my concerns. 👍 …
The service was unfriendly and the staff were rude. As soon as I walked in the door, the staff were busy chatting and didn't care at all that the patient was coming in.
The dentist is very friendly and good in his service, hopefully it will always be maintained like this.
One of the general practitioners was very curt and unfriendly. Perhaps they could reevaluate their performance to make patients more comfortable during their treatment.
Very disappointing, I have been to this clinic 3 times in one day and was told to wait even longer even though I had already got a queue... the service at this clinic is very bad, not friendly, making people go back and forth waiting.
The dental polyclinic service is very good and friendly, thank you.
The staff at the reception were very curt, God forbid I want to come back here again!
My initial dental check-up experience here was actually satisfying when I had my cavities and temporary fillings treated, but during the next check-up I got a different doctor from the first so when I had my permanent fillings the treatment seemed really rushed, so it hurt again, and I had to take out the fillings, luckily the doctor was the same as the first time, so I had several treatments…
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and it was really satisfying, because I also took the initiative to ask when the doctor's schedule was on duty, the doctor was kind and gave very clear instructions to the patient even though the queue was long at that time, but the doctor remained focused and gave the best for the patient, once again thank you very much Smile Medical Center !! ✨✨ Doctor Yurika My Love ❤️❤️
At Smile Medical, visitors must be careful when making reservations in advance, especially if they're going to the Dental Clinic using BPJS. The goal is to go to the Dental Clinic. Patients can be tricked into paying, as the receptionist doesn't explain which services are covered by BPJS and which are not. My own son went to Smile Medical for a dental cleaning. Previously, it was covered by…
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BPJS, but now they say it's not covered by BPJS, but there's no prior notification. The receptionist directed him straight to the Dental Clinic without even asking about his concerns. 😡 Afterwards, the patient was told to pay the doctor 400,000 Rupiah. After a brief argument with the doctor and the receptionist, the doctor and the receptionist exchanged blame, and in the end, I was told to pay 200,000 Rupiah. Truly a clinic that's a joke.
(Translated by Google) SOOOOO BAAADDD!!! The officer was curt. The officer should have been friendly, so that sick people would feel more comfortable. (Original text) SOOO BAAADDD!!! The officer was curt. The officer should have been friendly, so that sick people would feel more comfortable coming. If the community health center were open, there would be no way they would go to a clinic that…
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at collaborates with BPJS. This tooth was broken and bleeding, they should have had more conscience. They even said that the BPJS money we pay goes to the community health center, not the Smile Clinic anymore. Seriously, doesn't the government pay only when there's a claim?
Reply from the clinic
Hello, good afternoon, I apologize for the inconvenience today, but as explained earlier, your membership is not with our health facility but with the community health center and from the system data, you have been assisted for previous services at the dental clinic in March 2025. If you are not comfortable, please go to your first health facility, namely the community health center, but if you are more comfortable being served at the smile clinic, please move to another health facility first, thank you.
Please improve general practitioner services in the future. Community health centers provide better service than this clinic. 👎 Doctors, why are you saying that? …
The officer at the front was very curt. My sister just moved to this clinic, which is only effective at the beginning of next month, but if there is an emergency, she can be served at this clinic up to three times. Previously, my sister had been treated at this clinic twice using BPJS, although the JKN application didn't show her as the first health facility at this clinic, but because it was an…
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emergency, she could be treated. But today, the officer curtly said she couldn't be admitted because the first health facility listed in JKN was still the old one. My sister was sick and came to the clinic alone because I was out of town. I tried to talk to her on the phone, but the officer still spoke in a curt, unfriendly tone, even though I spoke in a normal tone, not angry at all. Once everything was clear and my sister could be treated at this clinic, there was no apology from the officer to me or my sister for the mistake. Please reprimand the clinic management for their employees. It's not hard to say "sorry" if they made a mistake, and provide more in-depth training on checking health facilities through the JKN app to prevent similar incidents from happening to others. It's a shame that people are already sick and being made to feel so difficult. I work as a frontliner myself, and I understand that humans can make mistakes, but at least admit when mistakes are made and don't be rude to BPJS patients or general patients.
The front desk staff was very kind and helped me fill out the health screening. Thank you.
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