Reviews of SEPA Dental Clinic – Mount Austin, Johor Bahru.

to show the difference which I found very helpful. She patiently answered all the questions I had and explained everything clearly.I really appreciate. The dental assistant did a good job suctioning the water, and both the assistant and receptionist were very polite. Overall, the service was excellent. Highly recommended!

check whether the wound was infected. So an appointment was arranged for today, 5-Mar. Unfortunately, I was attended by Dr. Denise, who has only two years of experience. After I explained my condition, she examined me but did not immediately tell me whether there was an infection. She also did not inform me that she was about to remove the stitches — she just started removing them. One of the stitches was covered by newly grown tissue. I had already expressed that I was in pain, but she continued trying to pull it out forcefully. In the end, she still couldn’t remove it. She then gave me a painkiller and an injection of local anesthesia. However, she did not wait long enough or ask whether I was numb before proceeding. I could still clearly feel the pain — the anesthesia had not taken effect — yet she continued removing the stitches. During the process, she kept pressing and rubbing the wound with her fingers. I was already in pain and discomfort, and the wound had not fully healed. Wouldn’t repeatedly pressing on it risk reopening it? She appeared unsure of what to do. If you felt you were unable to remove the stitch, you could have told me — instead of continuing after I had clearly expressed that I was in pain. I was not in this much pain before. Because of the continuous pressure on the wound, I experienced intense pain and ended up crying. I was also frightened that her lack of experience might worsen my wound. I stopped her and requested to see a more experienced doctor. I have visited dentists many times and underwent various dental procedures. No matter how painful they were, I was always able to tolerate them and never cried because of it. This time truly made me feel extremely anxious and in severe Pain. If a doctor lacks sufficient experience, please do not handle major procedures. Your actions can greatly increase a patient's suffering. Today was the first time I cried at a dental clinic. Please be careful of Dr. Denise. On February 22nd, I had my wisdom tooth extracted here. Over the past two days, the pain in the surgical area has become increasingly severe, and I'm worried about a possible infection. My suture removal appointment is in two weeks, but today is already the 11th day, so I contacted the clinic to ask if I could come in early to check for infection. The clinic scheduled a follow-up appointment for today, March 5th. Unfortunately, I was seen by Dr. Denise, who only has two years of experience. After I explained the situation, she examined me but didn't immediately tell me if there was an infection. She also didn't inform me beforehand that she was going to remove the sutures—she just started removing them. One of the sutures was covered by new tissue. I already expressed the pain, but she still tried forcefully to pull it out. Ultimately, she couldn't remove it. She gave me painkillers and injected local anesthetic. However, she didn't wait long enough, nor did she ask if I was numb before continuing. I could still clearly feel the pain—the anesthetic hadn't taken effect yet—but she continued removing the stitches. During the process, she kept pressing and rubbing the wound with her fingers. I was already in pain and discomfort, and the wound wasn't fully healed. Wouldn't this repeated pressure cause the wound to reopen? She seemed unsure of what to do. If you feel you can't remove the stitches, you should tell me—instead of continuing after I clearly expressed the pain. I had never felt such intense pain before. The constant pressure on the wound caused excruciating pain, and I eventually cried. I was also worried that her inexperience would worsen my wound. I stopped her and asked to see a more experienced doctor. I've seen dentists many times and had all sorts of dental procedures. No matter how painful, I've always endured it and never cried. But this time, I felt extreme anxiety and pain. If a doctor is inexperienced, please don't perform major surgeries. Your actions will greatly increase the patient's suffering.