Patients
Reviews of Santepheap International Dental Clinic.
Phnom Penh, Cambodia. 24 aggregated from Google. Screened for duplication and printed as written. They are not visit-verified.
SmileJet AI analysis
What these reviews add up to.
7.3 out of 10
Overall score
Santepheap International Dental Clinic, Phnom Penh. ISO 9001:2015 certified; 4 branches; 65 staff; founded 2007. Therapeutic interior design. Services: root canal, onlays, crowns, whitening, cleaning, retainers. Multiple Western international patients (UK, French, Filipino, Irish). Positive: husband treated with full options and pricing outlined before starting; root canal and crowns praised as best value. Critical 1-star: laser whitening — doctor repeatedly left room during procedure; gums burned from unmonitored gel; no explanation given throughout; doctor response was only 'sorry'; management offered $10 discount on $136 bill and attempted to charge patient for medicine caused by their own negligence (Medium -2 treatment, Medium -2 team). Clinic claims 'International' branding but documented language barrier prevented proper communication with foreign patient. Two reviews appear misattributed to a different clinic ('Peace Hospital').
Authenticity
9/10Treatment quality
6/10Cleanliness
8/10Team
6/10Price value
8/10Tourist suitability
7/10This analysis is written by AI from the reviews below and the public sources it could find. It is a reading of what patients reported, not a clinical endorsement and not medical advice. How clinics are listed and screened is set out in our trust and safety policy.
The evidence
What patients actually wrote.
out of 5, from 24 reviews
Hi, I went there for teeth treatment. For now, there seems to be any problem yet, but I still wait to see for a few more weeks. What I can comment for now is the customer services which I think are pretty good- responsive both online and face-to-face inquiries. The place is clean and convenient. P.S. 4/5 for customer service. Anyway, there is just a small point to improve. They should always serve…
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e water customers water as soon as they get there. The first day I came, I was given water until an hour later. The first day, no water at all for the one who accompanied me because I already went in the treatment room. I am not sure what the reason behind, but I think no matter what, the water should not be missed. Yes, I know it's a small matter, but for new customers, this impacts the first impressions. By the way, I am wondering if anyone could share their experiences of getting orthodontic treatment there? Your sharing is highly appreciated. Thanks.
I came to get my retainer fixed but also learn something new, which makes me very happy. The doctor is very helpful; he described my case very diligently. I've met two doctors by far and they speak with calmness, pleasant tone always. Ideal for those who's scared to go to the dentist. You will NOT feel scared or uncomfortable here. The interior itself was designed to calm patients; equipped with…
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relaxing music and flowing water that creates therapeutic vibes. The reception people are very professional; they go above and beyond to make your experience pleasant and leave this place with a smile. I definitely recommend this dental clinic.
I left home thinking the clinic might waste my time for refusing to tell me over the text, but ended up having a great day because of their positive energy. Very very professional reception staff and the doctor I met was super friendly, calm, knowledgeable and skillful. I'm fully at ease with my teeth and gum now.
Brothers and sisters, who want to discuss dental diseases or other services, you can choose to consult with Peace Hospital. I have been receiving services at Peace Hospital for 5 to 6 months. At first, I felt afraid, but when I received services from them until now, I feel that they are different from other places, both in terms of listening to and caring for patients, especially with doctors…
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and teachers who have clear education, skills, and experience, which will not affect our teeth in the future. If you want a beautiful smile and confidence, don't forget Peace Hospital 💕
Best service with professional care from doctors, friendly staffs, and modern equipments.
I know and understand about how to take care about teeth. Service already good.
Santepheap is a great place! The doctor performed a great surgery and the staff are so friendly and the best part is they don't break the bank!! I definitely recommend them to anyone who needs work !!
Top class service at Santepheap International Dental Clinic. After hearing great recommendations from friends, I’m very pleased I chose their dental clinic for services including Root Canal, Onlays and Crowns. I felt no pain during any of the procedures and they went all out to make my experience the best it could possibly be. If you are looking for the best value dental services money can buy,…
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look no further than Santepheap International Dental Clinic.
Went for a cleaning. Staff were extremely helpgul and dentist did a perfect job. Very professional.
At Peace Dental Hospital, there are good services, highly skilled teachers and doctors, and modern equipment.
The teachers are attentive, the receptionists are friendly, the place is clean.
It’s such a great dental I have ever met. 💕 …
I had a terrible experience at this clinic. First, I booked online and inquired if I could get laser whitening even though I have a fixed retainer on my lower teeth. They told me that to clarify my concerns, they have a free consultation upon appointment. So I booked one. But when I arrived, the doctor immediately proceeded with the cleaning, saying it was required before laser whitening. There…
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was no proper check-up, no assessment of my teeth’s condition, and no recommendations to improve them—nothing at all. They went ahead with the cleaning, and when the laser whitening started, there was no explanation about the procedure, how long it would take, or whether I should expect pain. If I didn’t ask whether it would be painful, they wouldn’t have explained anything. There was zero initiative from them to inform me. During the procedure, the doctor kept leaving the room many times. I couldn’t even speak properly because my mouth was open, yet I was already feeling pain. On the second round, the assistant asked if I felt sensitivity. I nodded yes, but she did nothing about it. By the last round, the doctor returned only to say “10 more minutes,” then left again. When the procedure ended, only the assistant finished it. The pain was unbearable, so I insisted that they remove the things inside my mouth. So I can talk properly. I kept telling them it was extremely painful and asked what the purpose of the machine was. but they couldn’t answer. I found out that my gums were burned because of the doctor’s negligence. If I didn’t call for the doctor, he would not have come back to check how the procedure went. That’s when I started complaining, because the Dr. kept leaving me he supposed to stay in the room to monitor the procedure with the machine. The Dr. only said “sorry,” with no explanation. I went to the reception to pay and told them I was very unhappy. I was being charged 136$, but the service was terrible. The management tried to calm me down and gave excuses. They said the doctor was busy, which is why he kept leaving me. If they were busy, then why did they accept my appointment? They also said there was a language barrier—yet they call themselves an “international” dental clinic. Why use that name if they cannot even communicate properly with foreign clients? And instead of offering proper treatment or at least free medicine for the burn, they tried to sell me medicine for $10—which they should have provided for free because the burn happened due to their mistake. That made me even more upset. They also offered me a $10 discount from my total bill of $136, which was pointless. They ended offering the medicine for free because I asked them to. I wasn’t asking for discounts. I just wanted them to take responsibility and fix the issue professionally. I got hurt, and yet I’m the one expected to pay for the medicine? I will never recommend this clinic. They call themselves an international clinic, but the staff can’t even communicate properly with foreign clients. I appreciate the staff who tried to be kind, but honestly, for the price they charge, this should not happen. This whole experience was unacceptable, and I really hope the Dr takes full responsibility.
Dentist very clear on what needs and will be done. Staff very friendly. Great work. Thanks
The service good, appreciate if you come and visit . 💕🌸 …
Good Service and facilities! Professional Doctors and staff. 🥰 …
A very good dental clinic. I was scheduled for an appointment within an hour of contacting them. Professional staff helped me quickly. I can trully recommend it.
Very kind and helpful staff and the dentist made my partner feel very comfortable and safe.
Really good service, expert customer service, professional doctor, acceptable price in town… Highly recommended guysss
Lost my retainers and they made a quick appointment for me and I will be getting g them tomorrow 😁 …
Fabulous services, people are so kind gentle understanding and extremely helpful. Best dentistry clinic ever!!
I came to check up my tooth. The staffs are super friendly. Can’t wait to get my tooth checked.
Great experience. The dentist was very professional and explained everything clearly. He also gave my husband options for different types of anesthesia as well as discussing various treatment plans depending on how much time we had. He outlined all the procedures and prices to see if we were happy with the plan before starting treatment. The prices are very reasonable and lower than other…
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clinics with similar facilities. Will definitely come back in future.
I cracked my filling while eating something hard. The dentist got me an appointment straight away. They fixed the filling and did cosmetic work on one of my teeth that I was insecure about. They also cleaned and checked my teeth. This was all done at a great price. The staff were welcoming from the start. Provided us with water. The environment was professional and everything was sterile. Each…
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step was explained. Really impressed and happy! I would recommend to everyone.
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