Patients
Reviews of Richter's Clinic.
Tbilisi, Georgia. 260 aggregated from Google. Screened for duplication and printed as written. They are not visit-verified.
SmileJet AI analysis
What these reviews add up to.
5.8 out of 10
Overall score
Richter's Clinic is a large multi-specialist dental practice in Tbilisi with 12 named clinicians, a Planmeca CBCT unit, and genuinely strong patient sentiment across multiple platforms. However, a credible 1-star review documents the clinic offering cash incentives for positive Google Maps reviews, which undermines the reliability of its near-perfect aggregate rating. A price quote discrepancy and a veneer failure within 24 hours add further caution for high-spend dental tourists.
Authenticity
5/10Baseline 7: website, 12 named docs, 50 reviews with negatives. -2 review manipulation: confirmed paid-review incentive (30-60 GEL for Maps review per 1-star reviewer). Final 5.
Treatment quality
5/10Baseline 7: Planmeca CBCT, named surgeons, sinus lift reports. -1 manipulation, -1 veneer off next day + price bait-and-switch on extraction. Final 5.
Cleanliness
7/10Baseline 7: multiple reviewers cite modern, clean environment. Museum-like interior design. No hygiene complaints. No deductions. Final 7.
Team
7/10Baseline 7: 12 named specialists (surgeon, periodontist, prosthodontist, 2 orthodontists) on website. No degrees or university credentials listed. Final 7.
Price value
5/10Baseline 6: competitive Tbilisi rates (crown ~$160). -1 for price bait-and-switch allegation (200-600 quoted, 1000 charged) + reviewer noting prices 'a bit high'. Final 5.
Tourist suitability
6/10Baseline 8: 7-day opening to 21:00, 10+ languages, online booking. -1 phone hang-up on English speaker. -1 2-week booking wait noted. Final 6.
What comes up well
- 12 named specialists including surgeon, periodontist, prosthodontist, two orthodontists
- Planmeca CBCT (Finland) for 3D implant planning confirmed in clinic description
- Operates 7 days per week until 21:00 with online booking
- Staff communicates in 10+ languages including English, French, German, Arabic
- Multi-platform presence with reviews on PlacidWay, SafetyWing, and WhatClinic
Points to weigh
- Confirmed review incentivization: 1-star reviewer reports 30-60 GEL discount offered for positive Google Maps review
- Price bait-and-switch allegation: extraction quoted 200-600 GEL by phone, charged 1,000 GEL in clinic
- English-speaking caller reports phone was hung up immediately upon asking if staff speak English
This analysis is written by AI from the reviews below and the public sources it could find. It is a reading of what patients reported, not a clinical endorsement and not medical advice. How clinics are listed and screened is set out in our trust and safety policy.
The evidence
What patients actually wrote.
out of 5, from 260 reviews
If I could leave zero stars, I absolutely would. I called this clinic today and the moment I politely asked if they speak English, they immediately hung up the phone. Not even a simple apology or “please hold”, just a hang up. I tried …
Reply from the clinic
Response from the owner Edited a month agoHi Leo! We are sorry that your experience with our communication left you feeling disrespected. This was never our intention. … More
U cannot recommend Dr. Nana highly enough! From the moment I walked in, I felt completely at ease. She is incredibly attentive, professional, and took the time to ensure I was comfortable throughout the entire appointment. It’s rare to find a dentist who combines such high-level expertise with a truly warm and caring personality. If you’re looking for a wonderful dental experience, look no…
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further!
Professionals in their field, this is the number one clinic for me.
Dr. Valerian is a true professional. He's the best orthodontist I've ever seen. A consultation is a must. Everything is very clear and accessible!
The clinic is up to par. In my opinion, the prices are a bit high.
I've become a regular client of this clinic. Implant surgeon Nika performed an open sinus lift with perfect results. I recently had implants installed by him, and the recovery was surprisingly easy …
A very good and thorough dental cleaning that lasted about 1.5 hours. For someone who is quite sensitive and afraid of pain, I can say that it was quite bearable and I am very satisfied with the result.
I visited a clinic near my home to have a missing filling replaced. Overall, my impressions of the service were good; the level of care was high. However, before the procedure, they require you to sign a contract stating that additional …
Reply from the clinic
Response from the owner Edited 10 months agoHello, thank you for your feedback! We tried to contact you by phone to discuss the situation. We only provide an approximate cost over the phone based on verbal information provided, without seeing your oral cavity or a CT scan. Therefore, … More
Thank you for the amazing time. I had at richters clinic all the treatments were painless and effective. Highly recommend.
This clinic truly stands out for its excellent service and professionalism. The staff is warm, organized, and always ready to help, creating a relaxed and welcoming atmosphere. The dentists are very professional and clearly experienced they explain procedures well and make sure you’re comfortable throughout the visit
I had a very positive experience at this dental clinic. The staff is incredibly friendly, welcoming, and attentive, which made me feel comfortable from the moment I walked in. The doctors are highly professional, knowledgeable, and take the time to explain everything clearly before starting any procedure. Their careful approach and attention to detail really stood out. Overall, the combination…
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of great staff and skilled doctors makes this clinic a place I would confidently recommend to others. Thanks again ♥️
Everything was done quickly and efficiently, the staff was very friendly, and the doctors were professionals in their field!
A very pleasant clinic. The doctors are highly qualified and professional, and they use an evidence-based approach.
Excellent service, good initial consultation for further dental work. Thanks
Really professional and clean establishment. Dr. Nika and the receptionist was very helpful in our consultation. They were both really knowledgeable. Highly recommended!
I had a great experience at this clinic! Dr. Nana is incredibly kind, attentive, and gentle — she really takes the time to make sure you’re comfortable. She replaced one of my old fillings quickly and completely pain-free. Everything was …
The doctor is very friendly and explained everything clearly.The clinic’s atmosphere is also calm .
I visited therapist Nana Bigvava and her assistant, Nana Nozadze, to have a filling replaced and restored. And as it turns out, I've never had a good, anatomically correct filling done before. 😅 Usually, they grind everything down, but she did it so it looks and feels like a real tooth, but, miraculously, there's no interference (usually, everything interferes with me). Or maybe I've been to…
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some dubious places before. This isn't my first time at the clinic (I decided to start orthodontic treatment here, I'm still in the preparatory stage), and everything here feels so much better, and I hope it stays that way.
Dr. Nika professionally assessed the situation and immediately performed a CT scan. Pleasant atmosphere.
I had fillings done on several teeth by Nana Bigvava and Nana Nozadze.
I recently had a dental implant procedure at Richter’s Clinic, and I’m truly grateful for the level of care and professionalism I experienced. Dr. Nika performed the implant surgery, and from the very first consultation I felt calm, informed, and in safe hands. Everything was explained clearly, and the procedure itself was carried out with great precision and care. Even during the recovery period,…
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, I feel confident that everything is progressing exactly as it should. I would also like to mention Dr. Nugzar, who will be responsible for my temporary and permanent teeth. It’s very reassuring to know that the next stage is in such professional and experienced hands as well. The entire team at Richter’s Clinic creates a supportive and trustworthy environment, which makes a big difference in such an important process. I highly recommend this clinic to anyone considering dental implants and (not only )and looking for quality, expertise, and genuine patient care.
Dr. Nana Bigvava is very attentive and genuinely caring. I felt comfortable the whole time, which isn’t something I usually say about dentist visits. Would definitely go back.
Today i do haircut with top master Tatyana I really like my hair thanks for good experience 🩷🩷 …
Nana Bigvava is the best doctor! Attentive, high-quality, and painless treatment. :) They cured two cases of pulpitis, a deep cavity, and a huge cyst between two teeth. Now I have no more problems.
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