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Rata.id Surabaya

Jl. Indragiri No.48-A, RT.015/RW.06, Surabaya, Indonesia

Last audited May 2026 By SmileJet Audit Team How we audit →
4.0/5  · 128 reviews

Why Choose Rata.id Surabaya in Surabaya?

Surabaya branch of Rata.id, an Indonesian clear-aligner specialist brand offering remote-first orthodontic treatment with in-clinic monitoring.

Rata.id Surabaya is the Surabaya branch of Rata.id, an Indonesian dental clinic and clear-aligner brand that has built its identity around modern, remote-first orthodontic treatment. The clinic is located in central Surabaya and operates as part of the wider Rata.id network, which has expanded across major Indonesian cities since the brand's launch and has built a distinct positioning in the Indonesian dental market as a clear-aligner specialist rather than a general dental practice. The Surabaya location anchors Rata.id's presence in East Java and provides in-person consultation, scanning, and monitoring services for patients undergoing aligner treatment, alongside everyday dental services.

The brand's core service is clear aligner orthodontic therapy, which uses a sequence of removable transparent aligners to gradually move teeth into the desired position. Rata.id's treatment workflow is built around a hybrid model that combines in-clinic intraoral scanning, treatment planning, and monitoring with at-home wear of the aligners between appointments. This approach is designed to reduce the number of in-person visits required for orthodontic treatment, while still keeping the case under the supervision of a licensed Indonesian dentist who reviews progress through scheduled check-ins. Patients typically begin with an initial consultation, intraoral scan, and treatment proposal that includes the expected number of aligner stages, the projected duration of treatment, and the total cost.

Aligner therapy at Rata.id Surabaya is offered for patients with a range of orthodontic concerns, including mild to moderate crowding, spacing, and minor bite issues. More complex cases, particularly those involving significant skeletal discrepancies, severe crowding, or multiple missing teeth, may not be suitable for aligner-only treatment and are typically discussed with the patient during the initial consultation. The clinic provides clear pricing, written treatment plans, and structured follow-up appointments, which is one of the practical advantages of an aligner-focused brand over a generalist clinic that offers many different orthodontic options simultaneously.

Beyond aligner therapy, the practice offers the everyday range of general dentistry services that complement orthodontic treatment. Routine and preventive care includes oral examinations, professional scaling and polishing, fluoride applications where appropriate, and patient education in everyday brushing and flossing technique. Restorative dentistry covers tooth-colored composite fillings, glass ionomer restorations for selected indications, and full-coverage ceramic crowns. For patients who need additional restorative or cosmetic work alongside their aligner treatment, the clinic can coordinate a combined plan that addresses hygiene, restorative needs, and aesthetic improvements in a sensible sequence.

Cosmetic dentistry is part of the wider menu, including in-office and at-home professional whitening, also known locally as bleaching, composite veneers, and conservative composite bonding for chips, gaps, and small surface defects. Many aligner patients combine their orthodontic treatment with whitening at the end of the case, since whitening is more straightforward to perform once the teeth have been repositioned. For tooth replacement, conventional bridges, full-coverage crowns, and removable acrylic and flexible thermoplastic dentures are available alongside dental implant options for suitable candidates.

One of the practical advantages of a clear-aligner-focused brand is the level of attention given to patient communication and education. Rata.id maintains an active presence on Instagram, TikTok, YouTube, and LinkedIn, and the brand publishes patient education content explaining what aligner therapy is, how it differs from conventional braces, and what to expect at each stage of treatment. This kind of structured patient communication has been part of the brand's identity since its launch and reflects the broader shift toward digitally enabled, transparent dental services in the Indonesian market.

Hygiene and infection control follow accepted Indonesian dental standards, with autoclaved instruments, single-use items handled appropriately, and clean treatment rooms turned over between patients. Diagnostic imaging on site typically includes intraoral periapical radiographs and intraoral 3D scanning, with panoramic imaging and cone beam computed tomography arranged through partner imaging facilities when needed for more complex orthodontic and implant planning. Communication is generally in Indonesian, in keeping with the local market the clinic serves, with bilingual content visible in the brand's social media presence.

For patients in Surabaya looking for a focused clear-aligner specialist with a transparent, technology-enabled treatment workflow, structured patient communication, and a recognizable national brand behind the local clinic, Rata.id Surabaya is one of the most distinctive options in the city. Patients planning more complex orthodontic, restorative, or implant cases beyond clear aligner therapy are typically pointed toward the wider service catalogue or referred to colleagues with the appropriate specialty.

Patient Reviews from Surabaya

4.0

★ 128 reviews

U

Ulul M. H

April 2026 · ★ 5

The service provided is very good, the workmanship is neat, & commensurate with the price quoted.

F

Faris Okiyanto

April 2026 · ★ 5

The clinic is clean, the service is really good, the doctor is very friendly and communicative

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Villa Aulia

April 2026 · ★ 5

The clinic is clean and smells good. It's conveniently located. There's no long wait for appointments. The staff is also friendly.

O

Olivia Kurniawan

April 2026 · ★ 5

Very good service. The place is clean, and the doctor is very kind.

T

Thia Ratnasari

April 2026 · ★ 5

Very great experience for dental esthetic. Dentists and staffs are friendly and patience.

Y

Yenling Qiu

April 2026 · ★ 5

The place is comfortable, the doctor and staff are friendly👍 …

D

Damanhuri Fajril

April 2026 · ★ 1

I have to give it a 1-star rating. So, at the end of January 2024, I wanted to check the condition of my teeth, …

F

Ficca Ayu

April 2026 · ★ 1

Not willing to refund, even though the customer has not had dental treatment.

Clinic response ():

Response from the owner a year agoHello, Ficca Ayu We apologize for the inconvenience you've experienced. We've checked with the … More Translated by Google ・ See original (Indonesian)

N

Nella

April 2026 · ★ 2

(Initial 3-star review) Before becoming a client, chats were responded to within seconds. …

Clinic response ():

Response from the owner 2 years agoHi, Nella Mihardjo Your complaint has been resolved. Once again, we apologize for the … More Translated by Google ・ See original (Indonesian)

R

Reni

April 2026 · ★ 1

Be careful, guys. I always ask for a refund, and they always have excuses. Even the customer service hasn't responded to my chat, and it's been too long. At first, you might be offered an attractive promotional price, but don't be tempted. …

Clinic response ():

Response from the owner 2 years agoHello, Reni We apologize for the inconvenience you've experienced. We've checked with Reni's … More Translated by Google ・ See original (Indonesian)

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★ 4.0 (128 reviews)

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