Patients
Reviews of Prime Dental Clinic.
Lisbon, Portugal. 64 aggregated from Google. Screened for duplication and printed as written. They are not visit-verified.
The evidence
What patients actually wrote.
out of 5, from 64 reviews
I started coming to Prime Dental Clinic in the last 2 years. The experience has always been great. I am always received with immense kindness and professionalism. I have had oral hygiene treatments with different doctors and the experience is always good. Very attentive and concerned about my comfort. With Dr. Pedro I have been doing the treatment with aligners and I am super happy with the…
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result! In short, a very good experience. I recommend it!
Reply from the clinic
Dear Margarida, thank you for your rating and for your trust in our team. We look forward to seeing you again. Prime Dental Clinic Team
Excellent overall. After years of sub standard service at another dentist, I am so glad I found a gold standard dentist. From initial contact right through to end of my treatments. I’ve been coming regularly for a year now from the UK into Lisbon, for a series of treatments. Quick turn around on any communication from abroad, nothing is too much trouble. Exceptional staff and doctors.
Reply from the clinic
Thank you very much for your kind words Veronica. For us the most important thing is to be able to help people in a way that they are well and happy. We are here whenever you need us. Keep Smiling!
A really great clinic. They were the only ones to treat my emergency while I was on vacation. They quickly fixed everything, gave me recommendations, and allowed me to enjoy Portugal again. The clinic itself is clean and stylish, and they offer drinks. I definitely recommend it!
Reply from the clinic
Thank you so much, Danil, for your kind words. Our most important goal is to help people feel good and happy. We're always here if you need our help. Keep smiling! 😄
Very attentive. I liked it and I will definitely come back. They changed my life and my smile. I am super happy and I can only thank all the professionals who provided me with this experience and a more beautiful smile 😁
Reply from the clinic
Dear Isabel, thank you for your rating and for your trust in our team. We look forward to seeing you again. Prime Dental Clinic Team
Simply incredible! The space is very welcoming and inviting. From the reception area to the doctor's room, it's an atmosphere full of joy, and the team is amazing, always smiling and cheerful. They always strive to meet the client's needs, demonstrating transparency and commitment to providing a quality service. They are all very friendly and cheerful. A special thank you to Augusto, Cláudia,…
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, Catarina, Paula, Filomena, Patrícia, Márcia, and Dr. Joana for the wonderful service… and a special hug to Dr. Pedro 🫂❤️🫶🏾…
Reply from the clinic
Dear Gerson, thank you for your rating, your kind words, and your trust in our team. We look forward to seeing you again. Prime Dental Clinic Team
Great service, professional and polite staff. One of the best dental clinics I’ve been to.
Reply from the clinic
Thank you very much for your kind words Alexander. For us the most important thing is to be able to help people in a way that they are well and happy. We are here whenever you need us. Keep Smiling!
I am very satisfied with the clinic! Grateful that they were able to help when unexpected help was needed.
Reply from the clinic
Thank you very much for your kind words Pavel. For us the most important thing is to be able to help people in a way that they are well and happy. We are here whenever you need us. Keep Smiling!
I previously left a positive review, but I am now changing it to a negative one as the clinic has caused me significant expenses for tooth repair. I had a silver filling replaced with a white one at this clinic, and in less than a year, it became evident that the filling was not properly placed, leading to leakage. As a result, I had to undergo root canal treatment. I am very disappointed with the…
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quality of service provided by this clinic.
Reply from the clinic
Dear Karolina, We are sorry to hear that your experience at Prime Dental Clinic did not meet your expectations. Our commitment is always to the quality of our treatments and the well-being of our patients. It is important to note that any tooth that has undergone an intervention carries an increased risk of requiring more advanced treatment in the future, and this risk increases depending on the extent of the restoration. We ensure that we adhere to the highest standards of quality, both in the materials we use and in our techniques, which is why you initially shared a positive review (5 stars) of your experience with us. From what you mentioned, the tooth in question had no symptoms at the time, and the decision to proceed with a root canal treatment was based on the recommendation you received from another professional. In such situations, it would have been advisable to seek a second opinion before opting for an irreversible procedure like this. It is important to clarify that this decision, as well as the conduct followed, are entirely the responsibility of the professional who recommended and performed the treatment. So this new review does not seem fair. As discussed over the phone, we remain available to clarify any doubts and are still awaiting the X-rays taken before and after the root canal treatment, as well as the identification of the tooth in question, so that we can analyze the situation in more detail. We are always available to assist you. Best regards, Prime Dental Clinic
Prime Dental Clinic deserves all the praise for the care and dedication with which it treats each patient. It's inspiring to see the commitment to excellence and the high level of professionalism in every consultation. Every detail is carefully considered, and that makes all the difference. Congratulations to the team for providing humane and high-quality care, transforming the patient…
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experience into something welcoming and reliable.
Reply from the clinic
Dear Ana, thank you for your rating, your kind words, and your trust in our team. We look forward to seeing you again. Prime Dental Clinic Team
Clinic with incredibly friendly staff and very nice facilities. Technically unbeatable.
Reply from the clinic
Dear João, thank you for your rating and for your trust in our team. We look forward to seeing you again. Prime Dental Clinic Team
My clinic since 2017. I wouldn't change it, excellent medical team and reception staff. I feel at home and trust them completely 😬 …
Reply from the clinic
Dear Noorin, thank you for your rating and for your trust in our team. We look forward to seeing you again. Prime Dental Clinic Team
I, Fabiana, have been taking care of my smile at Prime Dental for several years and have always been satisfied with the results. I can say that the security and care I felt from the very first consultation made me happy. Thank you Dr. Pedro and team.
Reply from the clinic
Dear Fabiana, thank you for your rating and for your trust in our team. We look forward to seeing you again. Prime Dental Clinic Team
A very cozy clinic with kind and welcoming reception staff. Dr. Filipe Soeiro was extremely attentive and provided excellent recommendations. I am very grateful and highly recommend this clinic.
Reply from the clinic
Thank you very much for your kind words Daria. For us the most important thing is to be able to help people in a way that they are well and happy. We are here whenever you need us. Keep Smiling!
The clinic took a €700 deposit almost a month in advance of a standard procedure. Then they cancelled my appointment 15 minutes before the scheduled time. After cancelling, thed did not return the deposit immediately when I asked. No alternative slot the same day, not even the next day was offered, no communication. I had to chase them to get my own money back. To make it worse, they still could…
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d not offer me a replacement appointment within the next week. Doctors are great, however the way things are being done is probably the worst I have ever experienced. I had been a regular patient for over a year and this is how I am being treated. I do not recommend this clinic.
Reply from the clinic
Dear Gleb Braverman, Following a careful review of your comment, we have established that the statements you have made are untrue and taken out of context. With regard to the advance payment requested, this was due to several same-day cancellations on your part, concerning appointments lasting over two hours. This situation caused significant losses to the clinic, as it was not possible to reallocate those clinical time slots to other patients. Nevertheless, no fee or penalty was ever charged to you, despite such charges being permissible under the terms and conditions you accepted. We fail to understand how you feel entitled to complain about the one occasion on which the clinic informed you that it would be necessary to cancel/reschedule your appointment for a legitimate clinical reason (an ongoing surgical procedure with no definite end time), when you cancelled your own appointments on numerous occasions, several of them on the same day. As for the refund of the amount in question, €705, this was processed the following day at 9:26 a.m., in compliance with your request sent by email at 9:52 p.m. the previous evening, at which time the clinic was already closed. In light of these false, defamatory and inaccurate statements, we hereby inform you that we will be filing a criminal complaint for defamation pursuant to Article 180 of the Criminal Code, with the aggravating circumstances provided for under Article 184. Thanks
I loved it. Very competent professionals who were always available. The space is very refined and glamorous, completely different from mass-market clinics. I highly recommend it.
Reply from the clinic
Dear Rui, thank you for your rating and for your trust in our team. We look forward to seeing you again. Prime Dental Clinic Team
Best clinic in Lisbon. I've tried several clinics and I've never been so well received as at Prime Dental Clinic. I'm terrified of going to the dentist, but here we are welcomed and listened to. From the reception to the dentists, including the assistants, the treatment, respect and friendliness are 5 stars. I recommend it to anyone!
Reply from the clinic
Dear Sofia, thank you for your rating and for your trust in our team. We look forward to seeing you again. Prime Dental Clinic Team
I had to have an emergency appointment with a problem implant - found the dentist to be the most kind, compétant and understand inf. Perfect English so ease of explaining exactly what the problem was and what the next steps need to be. If I didn’t live in France this would be my dental clinic of choice! Very caring, polite, prompt and calm.
Reply from the clinic
Thank you very much for your kind words Alissa. For us the most important thing is to be able to help people in a way that they are well and happy. We are here whenever you need us. Keep Smiling!
The best clinic in Lisbon, all the staff are super friendly. I highly recommend it.
Reply from the clinic
Dear Tetyana, thank you for your rating and for your trust in our team. We look forward to seeing you again. … More
The clinic is spotless, modern, and welcoming. Treatment was painless, efficient, and clearly explained. Staff ensured my comfort at every step. Highly recommend for top-quality dental care! The best in town. Dr. Pedro and all the staff are like family.
Reply from the clinic
Thank you very much for your kind words Francisco. For us the most important thing is to be able to help people in a way that they are well and happy. We are here whenever you need us. Keep Smiling!
The staff at this dental clinic is incredibly friendly and professional. I was able to get my teeth cleaned and examined in less than an hour, and I’m already on my way home. They did a great job, and I’m happy to have my teeth in such good condition. I highly recommend this clinic!
Reply from the clinic
Thank you very much for your kind words. For us the most important thing is to be able to help people in a way that they are well and happy. We are here whenever you need us. Keep Smiling!
This is the greatest clinic around, with the best staff. From the receptionists to the dentists, hygienists and dental assistants, everyone is exceptional. They treat you amazingly, but they treat your teeth even better. My whole family are patients of Prime, and we’re all satisfied with the outcome. If you need a good dentist who can put you at ease, make you feel safe, give and maintain your…
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dental health, this is certainly the right place. I couldn’t go anywhere else! 🤩
Reply from the clinic
Thank you very much for your kind words Bruna. For us the most important thing is to be able to help people in a way that they are well and happy. We are here whenever you need us. Keep Smiling!
I have great appreciation and complete confidence in the work and competence of Dr. Pedro Ferreira Lopes and his team. The service is always conducted with professionalism, care and excellence, conveying security at each stage of the treatment. Prime Dental Clinic maintains a high standard of organization and cordiality, which further reinforces the quality of the service provided. I recommend…
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d them with absolute confidence.
Reply from the clinic
Dear Graça, thank you for your rating and for your trust in our team. We look forward to seeing you again. Prime Dental Clinic Team
I started coming to Prime Dental Clinic in the last 2 years. The experience has always been great. I am always received with immense kindness and professionalism. …
Extremely professional. This was by far the best dental experience I’ve ever had. Normally going for dental care feels like a hassle and almost like torture, but here I didn’t feel any pain or discomfort and was genuinely pampered by the whole team. Thank you so much!
Reply from the clinic
Thank you very much for your kind words Anne. For us the most important thing is to be able to help people in a way that they are well and happy. We are here whenever you need us. Keep Smiling!
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