Reviews of Pallx Dental Clinic.

Thank you for sharing your partner’s recent experience. We are sorry to hear that the final result did not meet your expectations. To clarify, your partner was shown the proposed design during the try-in stage and was made aware of the appearance and fit of the denture prior to proceeding with the final version. Flexible dentures, like all removable prosthetics, require a layer over the gum area to ensure proper retention. This is a standard feature and not a fault in the denture. Without this structural component, the denture would not remain stable or functional during normal use. We still stand by our professional advice that a flexible denture was a more suitable option with flexible clasps given VS the usual acrylic denture, which is thicker and would require metal clasps in that region, which would not be aesthetically pleasing and even more bulky. All clinical records, patients’ responses during the try-in stage, the issue denture day, and including photographs of before and after were taken to ensure accuracy and are documented. We will be happy to share if needed. Based on how flexible dentures are designed to look and function, this case represents an ideal outcome. Furthermore, once the denture was issued, your partner was asked if she was satisfied with the result, to which she confirmed her agreement to proceed. We acknowledge that aesthetic outcomes can be subjective, and while we always aim to achieve the best possible result, it’s important to understand the limitations of any prosthetic appliance compared to natural teeth. However, in this case, we are confident that we did no harm and the aesthetic outcome is pleasing and most ideal. This is the best we can do for a removable prosthesis. Lastly, we would like to address the threatening manner in which concerns were raised during the follow-up visit to our doctor. Our team treats all patients and their companions with respect and courtesy, and we expect the same in return. Intimidating or threatening behaviour will not be tolerated under any circumstances.

Thank you so much for your kind words🙏🏻 …

Thank you Madam, hope the new prosthesis helps you better!

Thanks alot for the kind words. Appreciate it immensely🙏🏻 …

Thank you miss. We really appreciate you taking beautiful pictures of our clinic🤍 …

Thank you madam for your kind words. Its indeed our pleasure to treat you with care and kindness🙏🏻 …

Hi Ms. Viki, thank you for your feedback. To clarify your concern — your appointment was initially scheduled for 9:30 AM, but the patient arrived close to 12 PM. Despite being outside the scheduled time, we accommodated and ensured your son was still seen. Upon examination, our doctor identified a lesion with sinus in the upper premolar region (tooth 14), not a mouth ulcer. For accurate diagnosis and to rule out infection or deeper issues, an X-ray was recommended — which was declined by both patient and parent. Hence, no X-ray was taken. Regarding the cleaning, our team clearly explained the two options: standard scaling & polishing, or the EMS Painless Oral Spa, which is more comfortable and uses advanced technology. The EMS treatment was chosen after verbal agreement, with full fee transparency (RM280 + consultation RM40). We are committed to providing ethical care based on clinical findings and prioritizing patient comfort. We respectfully request that reviews reflect facts, as misinformation can impact the trust of other patients. Thank you for your understanding.