Patients
Reviews of Orion Dental Clinic.
Madrid, Spain. 75 aggregated from Google. Screened for duplication and printed as written. They are not visit-verified.
The evidence
What patients actually wrote.
out of 5, from 75 reviews
Very cool from the moment you walk in, you see a super friendly and charming little girl...the manager is nice and pleasant...the professionals are dedicated and empathetic, in short, all highly recommended.
Reply from the clinic
Hello Cristina. Thank you so much for your comments. We send you a big hug.
Everything was great! Dr. Sergio de la Torre is an excellent professional, methodical, and detail-oriented. He's surrounded by a fantastic team that supports him. Dr. Irene Ortiz's experience, meticulousness, and explanations make patients feel safe during treatment. She's friendly, as is her assistant. Dental hygienist Mireia Herrera is an excellent worker; they make a perfect team. Jorge…
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Pérez, with his people skills, and Álvaro, creative with his great photos and videos, give the clinic a great reputation. I would definitely recommend it.
Reply from the clinic
Hello Antonio. Thank you so much for your comments. It's a pleasure to serve patients like you. Best regards.
I went to the clinic recommended by a friend. Everything went very well, but due to my health problems, things got complicated to the point where I thought I wouldn't be able to get permanent teeth. Thanks to Dr. de la Torre and his team, …
Reply from the clinic
Hello Carmen. Thank you so much for your review and rating. Our patients' opinions are very important to us. Sending you a big hug.
When gratitude is so profound, words are unnecessary... After a terrible experience with DENTIX, who closed their clinics and abandoned their clients, this clinic has restored the trust they had stolen from me. Thanks to them, I was finally able to complete my treatment and achieve optimal oral health. Now I finally understand that fate is wise. And it's beautiful when everything falls into…
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place and makes sense. Thank you so much for the wonderful care I received.
Reply from the clinic
Hello Valentín. Thank you so much for your review and rating. We are delighted to be able to serve patients like you. We send you our warmest regards.
After several visits to the clinic and having received excellent treatment, I recommend it 100%.
Reply from the clinic
Hello F Ferrer. Thank you so much for your comments. It's a pleasure to have you as a patient. Warm regards
Professionalism and excellent service from the clinic staff. Their kindness and friendliness from the very first moment were outstanding. I had a filling and a dental cleaning, and the final result is perfect. I will definitely be back. HIGHLY RECOMMENDED!
Reply from the clinic
Hi Kyle. Thank you so much for your comment and feedback. Our patients' opinions are very important to us. We'd like to take this opportunity to send you a big hug from the whole team.
Poor customer service. They make you wait almost two hours, and after requesting a quote, they never call you back.
Reply from the clinic
Hello, thank you very much for your response, but we cannot verify any of the information you provided, nor can we locate you in our patient database. There is no Begoña de León Delgado. Likewise, in our budget presentation procedures, which you describe, you state that a treatment plan was given to you, assuming this were true (although we confirm that we have no record of any patient under your name). When a patient receives a budget and does not book an appointment, it is understood that they are not interested in treating us for some reason. As a family business, we do not like to bombard our patients with calls like other large dental chains do, as we believe it can be quite annoying. Therefore, we also do not understand your complaint about not being called. If you had been interested, we understand you would have booked an appointment to begin treatment. (We reiterate that we have no record of any patient under your name). At Orion Dental, we take our patients' opinions and reviews very seriously. You can contact our customer service department directly at [email protected] so we can address your complaint as quickly and effectively as possible. We will also request that Google review your review. Since we cannot identify you as a patient, and given that your personal profile only shows negative, one-star reviews for all businesses, we suspect this may be unfair competition. Sincerely, Orion Dental
THE BEST DENTAL CLINIC IN THE WORLD! PROFESSIONAL, FRIENDLY, AND ATTENTIVE!!! I HAVE A LOT OF THINGS I NEED DONE WITH MY MOUTH, AND I WILL DEFINITELY GET EVERYTHING DONE AT ORION DENTAL CLINIC. THE BEST, AND I WILL DEFINITELY RECOMMEND THEM TO EVERYONE WHO NEEDS ANYTHING DONE WITH THEIR MOUTH. THANK YOU FOR THE TREATMENT AND FOR THE SUPER MEGA GREAT JOB YOU DID FOR ME.
Reply from the clinic
Hello Milena. Thank you so much for your review and rating. It's a pleasure to serve patients like you. Best regards
Hello. I'd like to thank the doctor who treated my daughter. We're very happy with his recommendations and will choose him again for future treatment.
Reply from the clinic
Hello Carmen. Thank you for your comments and feedback. We especially appreciate you entrusting us with your family's oral health. Best regards.
This is my first time visiting the clinic, and the experience has been outstanding. The service has been excellent; they are very friendly and professional. It's clear they are up-to-date with the latest technology, and the facilities are …
Reply from the clinic
Hello Francisco. Thank you so much for your review and feedback. We're delighted that all the effort we put into prevention is appreciated by patients like you. Best regards.
The best experience of my life! Dr. Sergio De la Torre is incredible, as is his entire team. I asked him for white pearls, and with the smile makeover, I saw the before and after. Even without knowing him, I already wanted him to handle my cosmetic procedures! And I couldn't be happier! Thank you so much, team, you'll always be number one! The before and after are completely different—from the…
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person who walked in full of insecurities to the confident person I am now! 100% recommended! Hugs to the team, see you soon!
Reply from the clinic
Hello Victoria. Thank you so much for your review and feedback. A big hug from the entire Orión Dental team.
I appreciated the service. They are extremely careful with the COVID-19 biosafety protocols.
Reply from the clinic
Hi Marizol. Thank you for your comment and feedback. Best regards
I felt pressured into undergoing a treatment that probably didn't require immediate intervention. I must highlight the kindness of the clinic staff, who were very attentive at all times.
Reply from the clinic
Hi Marina. Thank you for your review and rating.
Wonderful experience with my little one, the Doctor and her assistant carried out the treatment with great professionalism, without neglecting any detail so that my son was comfortable, without fear and above all without pain.
Reply from the clinic
Thank you very much, Adriana. Best regards.
The first time I went, it was for a general check-up. They gave me a clinical picture of what was wrong and how we would proceed to solve all the problems. A doctor at the center did everything I needed, and she was incredibly kind and considerate, making sure I didn't feel any pain and was as comfortable as possible (even though it was curettage, which isn't easy to do painlessly). The result was…
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outstanding. I recently went to have two wisdom teeth extracted, and I was a little scared because I'd never had one extracted before. But the extraction was completely painless because, again, they make sure you feel as little discomfort as possible. Afterward, there wasn't a single swelling in my face, or any problems whatsoever. I recommend it 200% for the doctors' treatment and their work.
Reply from the clinic
Hi Eduardo. Thank you for your review and rating.
Impressive, Sergio... a very good explanation of the treatment plan. Unfortunately, it was too expensive for me to afford it... but I highly recommend him... excellent service.
Reply from the clinic
Thank you for your comment and rating.
I was at the clinic the other day to have some fillings done, and they treated me right away and solved my problem. They were very professional and pleasant. I highly recommend them.
Reply from the clinic
Thank you so much for your comment. We send you a big hug.
I had orthodontics done at this clinic and I was truly delighted. They were highly professional and provided excellent service.
Reply from the clinic
Thank you for your review and rating.
I was at the clinic for some ties, unbeatable treatment, very professional!!!
Reply from the clinic
Thank you for your comment. We're sending you a big hug.
I had implant treatment. I'm a fearful person when it comes to anything dental, but it was wonderful, fast, and very professional. My mouth and I now get along very well. I highly recommend it. Excellent value for money.
Incredible, it is the most recommended place for any treatment, really.
They're nothing but scammers. I went there for a reconstruction and it's fallen off four times. I wouldn't recommend them to anyone. I hope this review helps those who are undecided about paying for something similar.
Reply from the clinic
Thank you for your response, but we are unable to verify any of the information you provided, nor can we locate you in our patient database. At Orion Dental, we take our patients' opinions and reviews very seriously. Therefore, you can contact our customer service department directly at [email protected] so we can address your complaint as quickly and efficiently as possible. Sincerely, Orion Dental
In response to your reply, after 11 months, I want to tell you how little interest I have in your clinic. I'd also like to add that I've only given a poor rating to one other clinic that tried to rip me off. It's worth noting your poor database; whenever someone criticizes you, they can't find any links. You and other sectors that people depend on for their well-being take advantage of this, for…
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example opticians, car repair shops, orthopedics, etc. The world has changed; this scam is over. This clinic has too many stars. I went with my mother, and they treated her very well, 20% discount, free x-rays, etc., but something didn't add up: two major reconstructions and I don't know what else. The fact is, we left there feeling suspicious, and we compared the diagnosis with the social security dentist, who, after much investigation, couldn't understand the reason for the reconstructions. In any case, he recommended a light cleaning or curettage, and that's what we did at another clinic, which also didn't agree with the initial diagnosis. This is the comment, let everyone interpret it as they wish and if they don't agree, simply ignore it...8
Reply from the clinic
Hello Patricia. We have reviewed our entire patient database and have no record of any patient with your name and surname, nor any that could match your relative. We also have no record of a case like the one you described. … More
Excellent service and high quality across all departments. I've been treated by several of the clinic's professionals in recent months, and in every case, I'd highlight their kindness and professionalism. They explain perfectly what they're …
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