Patients
Reviews of Oral Sin Implantes Júlio De Castilho Dental Clinic.
Campo Grande, Brazil. 48 aggregated from Google. Screened for duplication and printed as written. They are not visit-verified.
The evidence
What patients actually wrote.
out of 5, from 48 reviews
We received excellent service; all our questions were answered and explained patiently.
Good service, and excellent, I am very happy with Dr. Thiago, my favorite dentist.
Wonderful service, super attentive staff, and I highly recommend the clinic.
Excellent service. They are very professional, attentive, and honest with the patient.
The service is always excellent, from reception to the execution of procedures.
I really liked it, they were very friendly and welcoming.
Excellent professionals, very well attended to, I recommend them, it's been very good for me, I'm undergoing treatment.
The service here is a 10/10 for me, the professionals are excellent, I'm very well received, I recommend it without hesitation.
The service was very good, the professionals were excellent, experienced, and showed special care.
Very good, I recommend it to anyone who needs it. I had a root canal and didn't feel any pain at all.
I highly recommend it, a very modern clinic with excellent service.
I love seeing my family smile again, my sisters-in-law, husband, and now my grandmother... I highly recommend it without hesitation.
Very good, I received excellent service, the staff were very nice and professional, Matheus was very nice.
Wonderful service, Dr. Alan, the surgeon, is very attentive and a good professional. Congratulations to Oral Sin!
Very good clinic, excellent professionals, from the reception to most of the dentists. But on January 15th, 2026, I was seen by a dentist for implant preparation. He is a technically excellent professional, however, he demonstrates a lack of tact and empathy in customer service. When questioned about the delay of more than 30 minutes in the appointment, he justified himself with problems in the…
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system and, instead of apologizing or offering an explanation in the waiting room, he only asked during the consultation, already in the office: "Do you want to reschedule?". He did not show any courtesy nor did he seek out the waiting area to clarify the situation. Suggestions for improvement: Training in customer service. Direct the professional to courses on good practices in customer service, non-violent language, and expectation management. Clear protocols: Establish internal rules for delays, such as proactive communication in the waiting room and formal apologies. Legal references: Provide guidance on the Consumer Protection Code, which requires clear information, respect, and transparency in service. Furthermore, after the client reacted to the disregard, the dentist even reprimanded him for "raising his voice," aggravating the situation instead of prioritizing an amicable resolution. I recommend that management intervene to align procedures and avoid recurring dissatisfaction.
Reply from the clinic
Hello Mr. Ricardo, this is Dr. Renata, who is in charge of the clinic. I am very sorry to hear about your experience and I sincerely apologize for any discomfort you may have felt. This is not the experience we want our patients to have. I appreciate your suggestions and will take them into consideration. I will also speak with the dentist and the entire team about what happened. If you wish, I am available to speak with you in person and clarify any points. Best regards.
When you arrive, the treatment is excellent, the people are attentive, the dentist is also wonderful, however, the guy from finance, when giving you the price of the evaluation, treats you with a mocking look the whole time. He asked if I had made a reservation for my treatment, I said no because I didn't expect this situation and didn't want to have to do such an expensive treatment, he made a…
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mocking face, haha. He was supposed to send me a quote via WhatsApp, but he never did. I think he thought I looked very poor, haha, just because I didn't have 8,000 to start the treatment. Sad, but true 😮💨😂😂😂
Very good experience, good service, and Lilian always attended to my scheduling requests. Dr. Allan and Dr. Pamela are excellent professionals. The only negative factor is that I didn't get a discount on the restoration for paying in cash, considering that I did get a discount for paying in cash the previous year.
Excellent service, I recommend it to all my family and friends.
Excellent... Great reception, air-conditioned environment, quality service and excellent professionals. Service worthy of a thousand stars!
The service was very good. I had the implant done and I always go back for cleanings. I like the personal attention.
Excellent service, better prices than the competition, and highly qualified dentists.
Our excellent service, everyone was very attentive, service gets a 10/10.
Excellent service. They welcome the dentists, who are great professionals; I recommend them without hesitation.
Excellent service, exceeded my expectations, I had a standard surgical procedure, felt no pain, recovery was quick, adaptation was 100%, great professionals, I recommend them without hesitation.
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