Patients
Reviews of OdontoPrevenir.
Cali, Colombia. 114 aggregated from Google. Screened for duplication and printed as written. They are not visit-verified.
The evidence
What patients actually wrote.
out of 5, from 114 reviews
I would like to thank dentist Leydi for her attention, kindness, and professionalism. I loved my diamond smile! A highly recommended place.
Reply from the clinic
Hello Yurany, at Odontoprevenir we take our patients' dental care very seriously and we deeply appreciate the value you place on our services. We hope to see you again soon.
We are undergoing our orthodontic treatment, and we highly recommend their services and customer service.
Reply from the clinic
Hello Victor, We are delighted to know that you are satisfied with our services and customer service. Your recommendation is very valuable to us and motivates us to continue working diligently to always provide the best. Thank you so much for trusting us with your orthodontic treatment! We look forward to seeing you soon.
The best professionals and customer service
Reply from the clinic
Hello María Alejandra, our patients are very important to us, which is why we provide high-quality care with highly trained professionals for each service. We look forward to seeing you soon to continue caring for your smile.
My husband, a coronary patient, received excellent care. He was handled very professionally, taking his medical condition into account. The service was excellent and highly recommended.
Reply from the clinic
Thank you so much for sharing your experience with us! We are so proud to know that your husband received the professional and careful attention he deserves, especially considering his medical condition. We strive to provide quality, personalized service, and feedback like yours inspires us to keep improving.
Excellent service and perfect work
Reply from the clinic
Hi Samuel, We're so glad you had a great experience with our team. Thanks for your feedback! See you soon! 😊✨
Very happy with my work with you all, I hope to continue and finish the project.
Reply from the clinic
Hi Zandra Renjifo, We're so glad to hear you had a great experience! We're always waiting for you with a smile! 😊💙
Excellent service, and they care about your well-being.
Reply from the clinic
Hi Augusto Sanchez, We're so glad to hear you had a great experience! We're always waiting for you with a smile! 😊💙
Excellent service, the best dental health professionals 😁 Thank you for giving me back my smile …
Reply from the clinic
Thank you, Mauricio 😊🦷 You're always welcome at our clinic.
We were quite disappointed with the treatment we received at this clinic. From the beginning, my partner and I noticed poor service from some employees. In particular, one of them made decisions outside his area of expertise, even admitting it at one point. When we expressed our disagreement with the final outcome, we were taken to a meeting with a manager and an individual who introduced…
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d himself as the head of the department, the president of the dentists' association, and a lawyer. To our surprise, far from seeking a solution, their attitude was to discredit us, implying that we were lying about the obvious situation. Is it too much to ask that they listen to their clients and try to reach a satisfactory agreement? Or was their objective simply to obstruct us and get away with it with an arrogant and unprofessional attitude? I would certainly never recommend this clinic to anyone. A disappointing and frustrating experience.
I went to a dental cleaning appointment. When the hygienist finished, she handed me the mirror. I looked at myself and was shocked; I couldn't believe it. My teeth looked smaller, so I asked her what had happened. She replied that they were uneven and she filed them down a little. I didn't understand anything because I had a scheduled appointment with the specialist. I expected him to do the work,…
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and according to my preferences, not hers. I asked to speak to the person in charge, and I explained my situation. I didn't understand why I ended up leaving with teeth that looked different after a cleaning than when I arrived. She tried to imply that I was lying, which makes no sense because all I was asking for was clarity and transparency about what happened. Besides telling us he's a dentist and a lawyer, I went there for something as simple as a cleaning, and now I'm in this situation. There was no response; they told me to fill out a complaint form, which makes no sense, after I explained everything and sent photos of how my teeth looked before. There was even a witness who saw the woman admit she tried to straighten my teeth. After this traumatic experience and the way I was treated, leaving without the truth, I've gone to another clinic where I hope they can help me fix my teeth after the state they left them in. I hope there will be transparency and respect for patients.
Reply from the clinic
Dear Ms. Marcela López, Thank you for taking the time to share your experience with us. We sincerely regret any inconvenience you may have experienced and fully understand your concern and frustration. Your trust and satisfaction are of utmost importance to us, and we always strive to provide ethical and transparent service, as we have always done. Regarding your case, we would like to remind you that we held a meeting with you and your companion on Monday, during which we listened carefully to your concerns and provided you with all the necessary attention. We have also provided a formal response to your complaint, in accordance with the established process to ensure fair and transparent handling of these situations. We would like to reiterate that we are available for any further clarification you may require. We value the opportunity to continue building a respectful dialogue and find ways to address your perception of our service. We appreciate your feedback, as it allows us to reflect and continuously improve to prevent similar situations from occurring in the future. Sincerely, Customer Service Team Odontoprevenir Specialized Clinic
I don't know what other patients' experiences were like, but mine was negative. I called to schedule an appointment with a prosthodontist. The woman who answered booked the appointment, and I went and paid, trusting that the professional treating me was a prosthodontist. But that wasn't the case; it was a general dentist who examined me and gave me a quote for a prosthesis, stating that I needed…
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to be evaluated by an orthodontist because they also needed to coordinate something with orthodontics. I scheduled the appointment with the orthodontist without realizing that the person who had evaluated me wasn't a prosthodontist but a general dentist. When the evaluation with the orthodontist was over, the dentist who had evaluated me as if she were a prosthodontist was still there, and I asked her if she wasn't the prosthodontist. She said no, but that she knew a lot about prosthodontics because she liked it. I feel this is disrespectful because when I made the appointment, the woman knew I didn't need an evaluation by a prosthodontist. She's an oral rehabilitation specialist, not a general dentist, and how could she quote me for something she doesn't know about? That's definitely disrespectful! 😡
Reply from the clinic
Hello Myriam, we are very sorry to hear about the situation you described and the confusion that arose during your appointment. At Odontoprevenir, we strive to offer clear and professional service, so we take your experience very seriously. We will review what happened to prevent it from happening again. Thank you for letting us know, and we hope to correct this so we can provide you with the care you deserve.
The facilities, staff, and treatments are EXCELLENT. 100% recommended without hesitation 🤩❤️ …
Reply from the clinic
Hi Angela, thank you so much for your recommendation and for trusting us! We're so glad to hear you had a wonderful experience. We're always waiting for you with a smile! 😊💙
Excellent service.
Reply from the clinic
Thank you for choosing us! We look forward to seeing you soon.
Quality work and good oral health professionals.
Reply from the clinic
Hi Jorge, Thank you for trusting our professionals, we hope to see you again soon.
Excellent place and their professionals are the best of the best, 100% recommended.
Reply from the clinic
Hi Juan, thanks for visiting! We're delighted to hear it was a great experience. We hope to see you back soon.
Excellent service and great professionals... very happy with the treatment received.
Reply from the clinic
Hello Omar, thank you so much for your trust in our professionals. We are pleased to hear your feedback on the service you received. We hope to see you again soon.
The facilities are excellent, the services they provide are very good, and the treatment my wife, Isabel Rodriguez Potes, received was outstanding. She is very happy. They have an excellent team of people who are very attentive to their patients.
Reply from the clinic
Hello Gerson, thank you for your feedback on our facilities and service. We strive for the comfort of our patients and are delighted to know that you enjoy it. Thank you for your trust in our professionals; we hope to see you again soon.
Good service, professionalism, and friendliness.
Reply from the clinic
Hello Huylmer, thank you for visiting us, we hope to see you again soon.
Excellent service, I really liked the staff... the friendliness and the services they offer.
Reply from the clinic
What a lovely message! Thank you for your trust and for highlighting the quality of our service and staff! 🦷😊💙
Wonderful service, excellent and very professional staff... after my son finishes his treatment, I'll continue!
Reply from the clinic
Hi Gloria, thank you so much for your kind words! We're delighted to know that both you and your son are happy with the service. It will be a pleasure to be with you every step of the way. We hope to see you soon and continue caring for your smiles! 😊✨
I would like to thank dentist Leydi for her attention, kindness, and professionalism. I loved my diamond smile! A highly recommended place.
We are undergoing our orthodontic treatment, and we highly recommend their services and customer service.
My husband, a coronary patient, received excellent care. He was handled very professionally, taking his medical condition into account. The service was excellent and highly recommended.
Very happy with my work with you all, I hope to continue and finish the project.
Reply from the clinic
Hello Zandra Renjifo, We're glad to hear you had a great experience. We always welcome you with a smile! 😊💙
Want the same for your own teeth? Send a photo and we will come back with a written quote from OdontoPrevenir.
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