Patients
Reviews of Nha Khoa Big Dent.
Ho Chi Minh City, Vietnam. 33 aggregated from Google. Screened for duplication and printed as written. They are not visit-verified.
The evidence
What patients actually wrote.
out of 5, from 33 reviews
The doctor was dedicated and provided excellent advice. The staff were polite, kind, and attentive.
Reply from the clinic
Thank you for trusting and choosing Big Dent Dental Clinic (Hoang Le) as your place for dental care. Wishing you good health and peace in life!
The consultation was unclear, but I trusted them because they were recommended by an acquaintance. We agreed on ceramic braces. On the day the braces were fitted: it wasn't the consulting dentist who did it, but another dental assistant who chatted and laughed with the assistant throughout the entire session. Only after it was finished did I realize they had fitted the wrong braces; they used…
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ed metal ones instead. Dr. Thai (the clinic owner) apologized and promised to personally monitor the treatment, so I let it slide. Throughout the orthodontic treatment, scheduling an appointment with Dr. Thai was extremely difficult. Even with a prior appointment, I always had to wait at least 30 minutes to an hour, just for a check-up that lasted less than 5 minutes. Not to mention, they used patient images and medical records as teaching materials; during some check-ups, unrelated trainees even came into the examination room to observe. After the braces were removed, I received no further support. The cement on my teeth remained intact despite multiple regular check-ups and cleanings. When my teeth started shifting and becoming misaligned again, I sought advice but couldn't find a specific method to maintain the effect or prevent/reduce the shifting; they even said it was due to diet and jaw structure, so anything else would make a difference. In general, I know no service is perfect, but with so many other options out there, I was unlucky enough to choose this place. Other services are basic, so I advise everyone to research and consider carefully before committing.
Reply from the clinic
Hello, Big Dent (Hoang Le) Dental Clinic sincerely apologizes for any unsatisfactory experience you may have had during your recent treatment. Because your social media account is "Leo Le," we are unable to obtain your contact information directly by phone to address your complaint properly. Therefore, we kindly request that you proactively contact us at 0911688144 so that our clinic can better assist you.
Anyone who wants braces should think carefully before doing it. I was introduced by a doctor colleague so I trusted him without thinking carefully before doing it. Because of trust, I received very bad results. I started doing it from April 2022 until now, interrupted due to giving birth, but looking back at my teeth in terms of aesthetics and chewing function, the teeth are still spaced, the…
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gum triangle is open, the tooth cusps do not fit together and do not break, the tooth roots are exposed, the tooth body is crooked. The lower jaw said that the screw was not pulled, the last tooth 5 was said to not have enough space required to be pulled. After the extraction, the gap is still not pulled in and the other teeth are still spaced. Every time I go back to the dentist, I see another doctor and he says that this gap should be replaced with a tooth because it cannot be pulled in. After hearing that, I was confused and asked Dr. Thai, the main doctor, and he answered "can it be pulled in?" but over time, I saw that it did not go in completely and the other teeth started to crooked more, now it is really stressful to see. So anyone who wants braces should think carefully because it is a waste of money and time and the results may not be as expected.
Reply from the clinic
First, Big Dent Dental Clinic (Hoang Le) is very sorry that you had an unsatisfactory experience and did not feel that you achieved the expected results for your orthodontic treatment. Immediately after receiving your feedback, we reviewed your records and urgently tried to contact you by phone and text message many times in the past to: - Listen directly to the problems you are facing. - Collect information to have a basis for accurately assessing your current condition. - Arrange a free in-depth re-examination with the doctor in charge. However, we are very sorry that our efforts to contact you were unsuccessful because you did not answer the phone or reply to messages. This made it difficult for us to grasp the information and come up with a timely solution. Therefore, we hope you will proactively contact the clinic via 0911688144 to work together to resolve the problem you are facing in a spirit of cooperation.
The service quality was excellent, the staff provided thorough advice, and appointments were scheduled on time. I am very satisfied.
I was very impressed with the attitude of the doctors and staff caring for the patients.
Reply from the clinic
Thank you sincerely for your trust and for choosing Big Dent (Hoang Le) Dental Clinic for your dental care. We wish you good health and peace!
The dentistry is clean, the staff is dedicated to taking good care of customers. Reasonable prices, many good promotional programs
The service quality is excellent. I am very satisfied and will come back again.
The service quality was excellent, the staff were friendly, and customer care was superb.
Reply from the clinic
Thank you for your trust and for choosing Big Dent (Hoang Le) Dental Clinic for your dental care. We wish you good health and peace!
The clinic is clean. The procedures are clear. The space is comfortable.
Reply from the clinic
Thank you for trusting and choosing Big Dent (Hoang Le) Dental Clinic as your and your family's dental care provider. We wish you good health.
Good service quality. Clean clinic. Enthusiastic staff, good customer care.
Reply from the clinic
Thank you for trusting and choosing Big Dent (Hoang Le) Dental Clinic as your and your family's dental care provider. We wish you good health and success in your work.
The clinic is clean and has modern equipment. Very satisfied!
Reply from the clinic
Thank you for trusting and choosing Big Dent (Hoang Le) Dental Clinic as your and your family's dental care provider. We wish you good health and peace!
Good service quality, lovely staff, attentive to customers, clean clinic
The service quality is good. The doctor is attentive and caring.
Reply from the clinic
Thank you for trusting and choosing Big Dent (Hoang Le) Dental Clinic as your and your family's dental care provider. We wish you good health!
The dental service quality was excellent, I am very satisfied.
Reply from the clinic
Thank you for trusting and choosing Hoang Le Dental Clinic as your and your family's dental care provider. We wish you good health and peace in your life.
The dental clinic provides high-quality service, with thorough consultations and answers to customer questions.
The clinic has modern equipment. The doctors and staff are dedicated and attentive.
Reply from the clinic
Thank you for trusting and choosing Big Dent (Hoang Le) Dental Clinic as your and your family's dental care provider.
The clinic is clean, and the staff are attentive and helpful.
Reply from the clinic
Thank you for trusting and choosing Hoang Le Dental Clinic as your and your family's dental care provider. We wish you a peaceful and happy New Year.
Dedicated service, professional team of doctors, clear and thoughtful consultation.
Reply from the clinic
Thank you for your trust and for choosing Hoang Le Dental Clinic as your and your family's dental care provider. We wish you a healthy and happy New Year!
The clinic is clean and modern, and the staff are attentive and considerate.
Reply from the clinic
Thank you for trusting and choosing Hoang Le Dental Clinic as the place to take care of your teeth and your family. Wishing you a Merry Christmas and a Happy New Year.
The service quality was excellent, the staff were enthusiastic, I really liked it.
Reply from the clinic
Thank you for trusting and choosing Hoang Le Dental Clinic as the place to take care of your teeth and your family. Wishing you a Merry Christmas and a Happy New Year!
The service quality is excellent, and the equipment is modern. The staff are friendly and enthusiastic.
Reply from the clinic
Thank you for trusting and choosing Hoang Le Dental Clinic as your and your family's dental care provider!
Good service quality, enthusiastic staff, I really like it and will recommend it to others.
Reply from the clinic
Thank you for trusting and choosing Hoang Le Dental Clinic as your and your family's dental care provider.
The service experience was good, and the doctors and staff were very helpful.
Good service quality, highly skilled and professional doctor, but he is often busy so sometimes he will be interrupted a bit during difficult cases.
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