Patients
Reviews of Nha Khoa Bao Viet.
Hanoi, Vietnam. 78 submitted to SmileJet. Screened for duplication and printed as written. They are not visit-verified.
SmileJet AI analysis
What these reviews add up to.
5.5 out of 10
Overall score
Bao Viet (Tran Dang Ninh branch, Cau Giay) has a Zenyum partnership and at least one long-term expat patient, but faces serious credibility issues: a detailed 1-star review caught the clinic posting self-reviews across two branches, found scaling performed by a nurse not a dentist, and documented aseptic violations including instruments placed on the patient's chest.
Authenticity
5/104.90/78 Google (MEDIUM -2 auth). Reviewer explicitly caught clinic self-reviews on two Bao Viet branches. Named Dr. Phuong and Dr. Luu; Zenyum partner.
Treatment quality
5/10MEDIUM -1 treat. Non-doctor (nurse) performed scaling procedure; instruments placed on patient chest violating aseptic principles. Separate 1-star: mouth full of blood post-cleaning.
Cleanliness
5/10X-ray conducted in non-compliant residential building (ground floor spa and bubble tea). Instruments placed on patient chest. Hygiene standards in question.
Team
6/10Dr. Luu (fillings, extractions, ortho) and Dr. Phuong (gentle cleaning) named repeatedly. Expat patient Rolf Waller: 'Dr. Luu very welcoming.' Concern: non-doctor performing procedures.
Price value
7/10Voucher promotions; Zenyum partnership pricing; 200k VND cleaning. Transparent pricing cited. Reasonable vs. competitors.
Tourist suitability
5/10Cau Giay PRIMARY inner Hanoi zone. Expat patient confirmed. Zenyum English platform. However serious aseptic and non-doctor issues are major deterrents.
What comes up well
- Zenyum partner clinic -- international aligner patients routed here
- Dr. Luu praised by multiple patients for ortho, extractions, fillings
- Cau Giay PRIMARY zone; expat-accessible Hanoi location
Points to weigh
- Clinic self-reviews explicitly identified: same account reviewed two Bao Viet branches only
- Scaling performed by nurse not dentist; instruments on patient chest -- aseptic violation
- X-ray in non-compliant residential premises; forced upsell of unnecessary imaging
This analysis is written by AI from the reviews below and the public sources it could find. It is a reading of what patients reported, not a clinical endorsement and not medical advice. How clinics are listed and screened is set out in our trust and safety policy.
The evidence
What patients actually wrote.
out of 5, from 78 reviews
Terrible, after the teeth cleaning, my mouth was full of blood.
The staff at PK are amazing, everyone is super friendly. Love it.
Reply from the clinic
The doctors and staff at Bao Viet are very happy to receive such high praise from you. We look forward to continuing our partnership with you.
The atmosphere is comfortable, and the staff are enthusiastic and attentive.
Reply from the clinic
Feedback like yours is valuable motivation for us to constantly improve service quality.
The most reputable dental clinic in the entire solar system!
Reply from the clinic
Glad you had a pleasant experience at the clinic. Thank you for spreading positive energy!
The dentists and consultants here are very enthusiastic and friendly. I am currently following the ZENYUM braces process here. I will review the results after I have them ^^
Reply from the clinic
Thank you so much for your kind words about the doctors and consultants at Bao Viet Dental Clinic! We are delighted to have accompanied you on your Zenyum orthodontic journey. We look forward to hearing your feedback once your treatment is complete. We wish you a beautiful, even smile soon! 😊
I am very satisfied with the service at this dental clinic.
Reply from the clinic
We're so glad you had a pleasant experience at the clinic. Thank you for spreading positive energy!
The staff are very helpful. Here you get free consultations, the clinic is clean, and the doctors are highly qualified.
Reply from the clinic
Thank you for your recognition of the professionalism and dedication of our clinic staff.
Excellent service, dedicated medical staff. The receptionists were very helpful and provided enthusiastic guidance.
Reply from the clinic
Thank you for your positive feedback on our service. Bao Viet is committed to supporting you throughout your oral health journey.
The clinic is very clean. The ladies and dentists are super enthusiastic and gentle.
Reply from the clinic
It is our pleasure to serve you at Bao Viet. We look forward to seeing you again at your next appointment!
The staff were lovely, and the dentist was also humorous, making everyone feel comfortable before the tooth extraction.
Reply from the clinic
A safe and comfortable tooth extraction is our top priority. Thank you for choosing Bao Viet.
My mother had her teeth done here and it was very nice. She looks many years younger. She is very satisfied. Thank you doctor for your review.
Reply from the clinic
The Bao Viet team is truly delighted that you are satisfied. Thank you for visiting and leaving such a great review!
Invisible braces are affordable, create beautiful teeth, and are very comfortable throughout the treatment process.
Reply from the clinic
We are glad that you had a pleasant experience at the clinic. Bao Viet will continue to strive every day to not disappoint your trust!
Thank you dentists for giving me a beautiful smile. I wish your dental business will grow even more.
Reply from the clinic
We appreciate every honest review like this. Thank you for accompanying Bao Viet on our journey to caring for your smile!
This is a reputable dental clinic that I frequently visit for my dental care.
Reply from the clinic
Thank you for visiting and sending your encouragement to the team. Hopefully Bao Viet will always be the place where you feel most secure and comfortable.
The doctor is attentive, gives clear advice, and pulls teeth gently.
Reply from the clinic
Thank you for your positive feedback after your tooth extraction! Remember to take care of your teeth and don't forget your regular check-ups!
The doctors are dedicated and highly professional, and the staff are very friendly and enthusiastic.
Reply from the clinic
Your compliments are a precious gift to the entire Bao Viet team. Thank you for adding positive energy to help us serve better every day.
The dental clinic is of very high quality. The staff are friendly.
Reply from the clinic
We are truly grateful that you took the time to leave a review. We look forward to seeing you at your next appointment!
Saying goodbye to my wisdom teeth is such a relief; thank you to the dentists for their dedicated help.
Reply from the clinic
Thank you for your positive review of the doctor's skills and modern equipment at Bao Viet Dental Clinic. PK always wants each customer to receive precise and thoughtful care.
Teeth look noticeably more beautiful and evenly colored after a few treatments here.
Reply from the clinic
Thank you for sending Bao Viet your complete trust.
The doctor consulted enthusiastically and thoroughly, the staff talked very happily. After the dental work, I didn't feel much pain.
Reply from the clinic
We are glad that you are satisfied. PK hopes to continue to be a trusted companion on the journey to maintain healthy teeth and beautiful smiles!
My teeth have improved a lot after a few treatments here. Now I feel more confident. Thank you to the team of doctors and staff.
Reply from the clinic
Thank you for choosing Bao Viet for your teeth whitening service! We are happy to know that you are satisfied with your bright white smile after treatment.
My teeth feel cleaner and fresher after the tartar removal, thank you to the caring dentist.
Reply from the clinic
Regular dental cleanings are an important step in maintaining a healthy and beautiful smile. Thank you for your trust and for visiting our clinic!
Knowing that the doctors here are highly skilled, I feel very secure when coming here to get braces.
Reply from the clinic
Thank you for choosing Bao Viet as your companion in your orthodontic journey! We will always be here to closely follow and support you carefully at every stage.
Will come back many more times for dental care, I really like the service here.
Reply from the clinic
Thanks for sharing your positive experience!
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