Patients
Reviews of Nha Khoa Bao Viet.
Hanoi, Vietnam. 78 submitted to SmileJet. Screened for duplication and printed as written. They are not visit-verified.
SmileJet AI analysis
What these reviews add up to.
5.5 out of 10
Overall score
Bao Viet (Tran Dang Ninh branch, Cau Giay) has a Zenyum partnership and at least one long-term expat patient, but faces serious credibility issues: a detailed 1-star review caught the clinic posting self-reviews across two branches, found scaling performed by a nurse not a dentist, and documented aseptic violations including instruments placed on the patient's chest.
Authenticity
5/104.90/78 Google (MEDIUM -2 auth). Reviewer explicitly caught clinic self-reviews on two Bao Viet branches. Named Dr. Phuong and Dr. Luu; Zenyum partner.
Treatment quality
5/10MEDIUM -1 treat. Non-doctor (nurse) performed scaling procedure; instruments placed on patient chest violating aseptic principles. Separate 1-star: mouth full of blood post-cleaning.
Cleanliness
5/10X-ray conducted in non-compliant residential building (ground floor spa and bubble tea). Instruments placed on patient chest. Hygiene standards in question.
Team
6/10Dr. Luu (fillings, extractions, ortho) and Dr. Phuong (gentle cleaning) named repeatedly. Expat patient Rolf Waller: 'Dr. Luu very welcoming.' Concern: non-doctor performing procedures.
Price value
7/10Voucher promotions; Zenyum partnership pricing; 200k VND cleaning. Transparent pricing cited. Reasonable vs. competitors.
Tourist suitability
5/10Cau Giay PRIMARY inner Hanoi zone. Expat patient confirmed. Zenyum English platform. However serious aseptic and non-doctor issues are major deterrents.
What comes up well
- Zenyum partner clinic -- international aligner patients routed here
- Dr. Luu praised by multiple patients for ortho, extractions, fillings
- Cau Giay PRIMARY zone; expat-accessible Hanoi location
Points to weigh
- Clinic self-reviews explicitly identified: same account reviewed two Bao Viet branches only
- Scaling performed by nurse not dentist; instruments on patient chest -- aseptic violation
- X-ray in non-compliant residential premises; forced upsell of unnecessary imaging
This analysis is written by AI from the reviews below and the public sources it could find. It is a reading of what patients reported, not a clinical endorsement and not medical advice. How clinics are listed and screened is set out in our trust and safety policy.
The evidence
What patients actually wrote.
out of 5, from 78 reviews
Finding a reputable and friendly place like this is quite satisfying. I will recommend it to my friends and acquaintances. I wish the dental clinic prosperity.
Reply from the clinic
Thank you for choosing Bao Viet and for your sweet words of encouragement!
The doctor was dedicated, enthusiastic, and tried to save my tooth! Thank you dentist!
Reply from the clinic
Thank you for entrusting your toothache to Bao Viet! We are glad that you felt relieved and comfortable after the treatment.
Good service Quite crowded on weekends so people should contact in advance to make an appointment
Reply from the clinic
Thank you for placing your trust in our clinic's medical team!
The service was excellent. I am very satisfied with the clinic's services.
Reply from the clinic
Thank you for your positive feedback after treatment! We hope you will continue your routine of regular check-ups to keep your teeth healthy!
The clinic has good facilities, affordable services, and enthusiastic and gentle staff. The clinic is quite busy, so it's probably best to book an appointment in advance, as I had to wait a little longer than usual because I didn't book. But the service was excellent. I will be a long-term customer of this clinic.
Reply from the clinic
See you at the next follow-up visit. Thank you for your complete trust in Bao Viet!
Just good at bullying patients =)) (teasing a bit) Good service, reasonable price, everyone should come here to do dental services, very secure I just got my braces removed after 4 years, very reputable.
Reply from the clinic
Orthodontic treatment is a journey of perseverance, and you're doing great! Thank you for trusting and choosing Bao Viet as your partner.
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