Patients
Reviews of Newgate Dental.
Ho Chi Minh City, Vietnam. 79 submitted to SmileJet. Screened for duplication and printed as written. They are not visit-verified.
SmileJet AI analysis
What these reviews add up to.
5.3 out of 10
Overall score
Multi-branch clinic in Tan Phu (outer HCMC) with four named dentists covering ortho, extraction, and filling services. Post-treatment care follow-up is a genuine strength, and regular gift promotions keep patients engaged. A credible allegation of insurance exploitation and persistent hygiene inconsistencies in the waiting area represent clear concerns.
Authenticity
6/104.77/79 Google rating triggers LIGHT tier (-1 auth). Multiple gift and prize promotions in positive reviews inflate the sample. Genuine 1-stars are present but address practical failings.
Treatment quality
6/10Named Dr. Dong, Dr. Dung (ortho), Dr. Thao (filling), Dr. Dat (extractions). 1-star: doctor checked insurance balance then pushed unnecessary filling. Assistants noted as forgetful in one review.
Cleanliness
6/10Persistent dirty waiting area across repeated visits per 1-star reviewer. Hot exam room reported separately. Other reviewers describe clinic as clean, suggesting inconsistency.
Team
6/10Four named doctors, post-treatment follow-up calls confirmed. However, one serious allegation of insurance exploitation. Staff gifts and prize events are active.
Price value
5/101-star: cleaning billed at 600k VND via insurance, double the District 3 rate. Doctor appeared to exploit insurance balance to push extra billing. Others describe costs as reasonable.
Tourist suitability
3/10Tan Phu is outer HCMC in a DOMESTIC zone. One overseas Vietnamese returning home. No genuine Western or non-Vietnamese tourist reviews. Limited walk-in tourist appeal.
What comes up well
- Four named doctors: Dr. Dong and Dr. Dung (ortho), Dr. Thao (filling), Dr. Dat (extraction)
- Post-treatment follow-up calls to patients confirmed by multiple reviewers
- Implant-focused Newgate brand with multi-branch presence in HCMC
- Misaligned wisdom teeth at 90-degree angle extracted skillfully per patient
- Reasonable orthodontic pricing confirmed by multiple braces patients
Points to weigh
- LIGHT manipulation: 4.77/79 with gift promotions and prize giveaways for new braces patients
- 1-star: doctor checked insurance balance then pushed unnecessary filling (billing exploitation allegation)
- Dirty waiting area and hot exam room reported across separate 1-star reviews
This analysis is written by AI from the reviews below and the public sources it could find. It is a reading of what patients reported, not a clinical endorsement and not medical advice. How clinics are listed and screened is set out in our trust and safety policy.
The evidence
What patients actually wrote.
out of 5, from 79 reviews
The dental work here is excellent; tooth extractions are painless, and the staff and doctors are very enthusiastic.
Friendly and enthusiastic dentist I had my tooth extracted here and it didn't hurt at all They took good care of me
The service is extremely great, the doctor is skilled, I had my wisdom teeth extracted and braces done here. The staff is very enthusiastic and cute, the price is reasonable, especially the tall and cute cashier who speaks softly, 5 stars for her 🌹🌹🌹🌹💐💐💐 …
Newgate Dental Clinic, Go Dau Alley, Tan Quy Ward, Tan Phu District, Ho Chi Minh City
The Manager and staff are very nice The doctor worked very quickly and with little pain
The service was excellent, the doctors were very skilled. I had my wisdom teeth extracted and braces done here two years ago, and my teeth have changed exactly as I expected.
Reply from the clinic
New Gate thanks you for trusting our dental services.
The service was excellent from arrival to departure, and the staff were enthusiastic and friendly.
I just requested a consultation and went ahead with it. Because I found the advice quite genuine, not exaggerated or misleading.
I've always been terrified of dentists; the sound of the machines gives me goosebumps 😭 But my tooth hurt so much I had to go. I was nervous at first, but the dentist spoke gently, which helped ease my anxiety. Surprisingly, it didn't hurt as much as I expected, and I could eat and drink normally afterwards. Overall, it exceeded my expectations.
Good service, lovely staff. 5 stars is not an option, but...
The experience was quite good; the clinic was clean, and the equipment looked modern. After the procedure, my teeth felt fine, and I could eat and chew normally. Overall, it's worth a try.
The customer service staff were excellent, very attentive in reminding me of appointments 💯. They provided clear advice, without any pressure to buy, and I really liked their way of working. …
I'm currently getting braces here. The doctor created a very clear and detailed treatment plan. The receptionists were very helpful and supportive, taking good care of me, reminding me of appointments regularly, and the clinic was very clean and tidy 😍 …
I've had my braces done here for almost a year and a half and it's been great! The doctors, assistants, and receptionists are all very enthusiastic and helpful 😍😍 …
The staff are lovely, the dentist is attentive, the service is modern, and they take good care of you.
I've had braces here for 2 years. Dr. Dung is very dedicated, and the service is excellent.
Initially, I was hesitant about many dental clinics, but when I came to New Gate's Tan Huong branch, I made my decision. The prices for the services are reasonable, and the 12-month 0% installment plan is perfect for students like me. After six months of orthodontic treatment, I've felt the doctors are professional, gentle, and understanding, and the receptionists and security guard are super…
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friendly. In addition, the clinic has a monthly charity food distribution program, which impressed me greatly during my research. I hope to complete my orthodontic treatment on schedule and achieve the smile I've always wanted with New Gate Dental Clinic ❤️❤️
The clinic is clean and has modern equipment. The staff are very helpful. I had my braces fitted here.
The doctor is skilled, the place is clean, and professional.
I've been getting braces here for 3 years and I find the work thorough and dedicated; my teeth are great. The equipment is modern, the prices are reasonable, and the customer service is also excellent.
The dentist was enthusiastic and attentive, the procedure was gentle and painless, and the security guard was super nice 🫶🏻 …
I went for a consultation about braces; it was quick, no long wait, the doctor examined me thoroughly, and the staff were lovely. Love it!
I went for a dental cleaning, they spent the whole afternoon poking around, then handed the rest over to the intern. The result: not only was the tartar not completely removed, but they also made up about gingivitis, and charged me 2 million VND annually from PVI Insurance for the tartar removal. Follow-up visit: they poked around again, it hurt like hell (and what did they do last time??). When I…
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I complained to the intern that they gave me wrong instructions on medication, they blamed me for mishearing instead of admitting their mistake. :))
I've been coming here for services for several years now. The security guard helps park the motorbike well. The facility is clean and smells nice. The doctor performs each step systematically 👍🏻. The receptionists are cheerful and pleasant. I've noticed that whenever I come to ask about services, Dong is always cheerful and very helpful. He's neat, polite, handsome, and friendly. He's always rea…
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ady to assist with any questions I have. Overall, 10/10 👍👏👏
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