Patients
Reviews of Newgate Dental.
Ho Chi Minh City, Vietnam. 79 submitted to SmileJet. Screened for duplication and printed as written. They are not visit-verified.
SmileJet AI analysis
What these reviews add up to.
5.3 out of 10
Overall score
Multi-branch clinic in Tan Phu (outer HCMC) with four named dentists covering ortho, extraction, and filling services. Post-treatment care follow-up is a genuine strength, and regular gift promotions keep patients engaged. A credible allegation of insurance exploitation and persistent hygiene inconsistencies in the waiting area represent clear concerns.
Authenticity
6/104.77/79 Google rating triggers LIGHT tier (-1 auth). Multiple gift and prize promotions in positive reviews inflate the sample. Genuine 1-stars are present but address practical failings.
Treatment quality
6/10Named Dr. Dong, Dr. Dung (ortho), Dr. Thao (filling), Dr. Dat (extractions). 1-star: doctor checked insurance balance then pushed unnecessary filling. Assistants noted as forgetful in one review.
Cleanliness
6/10Persistent dirty waiting area across repeated visits per 1-star reviewer. Hot exam room reported separately. Other reviewers describe clinic as clean, suggesting inconsistency.
Team
6/10Four named doctors, post-treatment follow-up calls confirmed. However, one serious allegation of insurance exploitation. Staff gifts and prize events are active.
Price value
5/101-star: cleaning billed at 600k VND via insurance, double the District 3 rate. Doctor appeared to exploit insurance balance to push extra billing. Others describe costs as reasonable.
Tourist suitability
3/10Tan Phu is outer HCMC in a DOMESTIC zone. One overseas Vietnamese returning home. No genuine Western or non-Vietnamese tourist reviews. Limited walk-in tourist appeal.
What comes up well
- Four named doctors: Dr. Dong and Dr. Dung (ortho), Dr. Thao (filling), Dr. Dat (extraction)
- Post-treatment follow-up calls to patients confirmed by multiple reviewers
- Implant-focused Newgate brand with multi-branch presence in HCMC
- Misaligned wisdom teeth at 90-degree angle extracted skillfully per patient
- Reasonable orthodontic pricing confirmed by multiple braces patients
Points to weigh
- LIGHT manipulation: 4.77/79 with gift promotions and prize giveaways for new braces patients
- 1-star: doctor checked insurance balance then pushed unnecessary filling (billing exploitation allegation)
- Dirty waiting area and hot exam room reported across separate 1-star reviews
This analysis is written by AI from the reviews below and the public sources it could find. It is a reading of what patients reported, not a clinical endorsement and not medical advice. How clinics are listed and screened is set out in our trust and safety policy.
The evidence
What patients actually wrote.
out of 5, from 79 reviews
This clinic is near my house, so I went there for dental check-ups and treatment. The doctor was nice, and the receptionists were also great. 👍 The reception area is nice, clean, and smells nice. Especially, there's Dong, who's lovely 🥰 He gives thorough consultations, is enthusiastic, always cheerful with customers, and has a polite, neat, and respectful demeanor.
The tartar removal was incomplete; a lot of plaque remains.
After about two months, the extraction site was almost completely free of discomfort or pain, and I could eat and go about my normal activities. The staff were friendly, the clinic was clean, and the process was quick and efficient.
The staff are friendly and enthusiastic. The clinic is clean. Mr. Dong gave excellent advice.
Good service, reasonable prices, Mr. Dong was enthusiastic and friendly in his advice.
The clinic was clean, the doctor was attentive, the receptionist was friendly, and Mr. Dong provided enthusiastic advice.
The dental clinic has enthusiastic consultants, friendly and trustworthy doctors.
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