Patients
Reviews of Newgate Dental.
Ho Chi Minh City, Vietnam. 79 submitted to SmileJet. Screened for duplication and printed as written. They are not visit-verified.
SmileJet AI analysis
What these reviews add up to.
5.3 out of 10
Overall score
Multi-branch clinic in Tan Phu (outer HCMC) with four named dentists covering ortho, extraction, and filling services. Post-treatment care follow-up is a genuine strength, and regular gift promotions keep patients engaged. A credible allegation of insurance exploitation and persistent hygiene inconsistencies in the waiting area represent clear concerns.
Authenticity
6/104.77/79 Google rating triggers LIGHT tier (-1 auth). Multiple gift and prize promotions in positive reviews inflate the sample. Genuine 1-stars are present but address practical failings.
Treatment quality
6/10Named Dr. Dong, Dr. Dung (ortho), Dr. Thao (filling), Dr. Dat (extractions). 1-star: doctor checked insurance balance then pushed unnecessary filling. Assistants noted as forgetful in one review.
Cleanliness
6/10Persistent dirty waiting area across repeated visits per 1-star reviewer. Hot exam room reported separately. Other reviewers describe clinic as clean, suggesting inconsistency.
Team
6/10Four named doctors, post-treatment follow-up calls confirmed. However, one serious allegation of insurance exploitation. Staff gifts and prize events are active.
Price value
5/101-star: cleaning billed at 600k VND via insurance, double the District 3 rate. Doctor appeared to exploit insurance balance to push extra billing. Others describe costs as reasonable.
Tourist suitability
3/10Tan Phu is outer HCMC in a DOMESTIC zone. One overseas Vietnamese returning home. No genuine Western or non-Vietnamese tourist reviews. Limited walk-in tourist appeal.
What comes up well
- Four named doctors: Dr. Dong and Dr. Dung (ortho), Dr. Thao (filling), Dr. Dat (extraction)
- Post-treatment follow-up calls to patients confirmed by multiple reviewers
- Implant-focused Newgate brand with multi-branch presence in HCMC
- Misaligned wisdom teeth at 90-degree angle extracted skillfully per patient
- Reasonable orthodontic pricing confirmed by multiple braces patients
Points to weigh
- LIGHT manipulation: 4.77/79 with gift promotions and prize giveaways for new braces patients
- 1-star: doctor checked insurance balance then pushed unnecessary filling (billing exploitation allegation)
- Dirty waiting area and hot exam room reported across separate 1-star reviews
This analysis is written by AI from the reviews below and the public sources it could find. It is a reading of what patients reported, not a clinical endorsement and not medical advice. How clinics are listed and screened is set out in our trust and safety policy.
The evidence
What patients actually wrote.
out of 5, from 79 reviews
The receptionist gave me careful instructions after attaching the braces. The doctor was very gentle. I am very satisfied with the service here.
The staff here gave very thorough instructions after the tooth extraction and provided excellent aftercare. The clinic is clean, and I didn't experience any discomfort at all after the extraction. I recommend you visit and try it out!
What I appreciate most about Newgate Dental Clinic is its team of highly qualified doctors who provide enthusiastic, friendly, and gentle consultations. The dental procedures are painless and cause no discomfort. I am very satisfied.
I've had my braces done here for 2 years and I'm very satisfied. The receptionists are lovely and give thorough instructions. The doctor is excellent. I recommend this clinic for your braces treatment.
I just had my wisdom tooth extracted here, and the doctor was very skilled. The tooth was misaligned, but after the extraction, I only felt a little sore. The receptionist was very pretty and helpful.
I had a tooth extraction at this dental clinic and found the facilities to be modern, the staff helpful, and the doctor very caring. The procedure was painless and gentle, and they gave very thorough instructions. Deserves a 5-star rating!
My first time at Newgate Dental Clinic for a cleaning, the dentists were incredibly thorough. I didn't experience any pain or sensitivity afterwards. That's why I've chosen this place as a reliable option for my regular check-ups. They also offer orthodontics, and while waiting, I saw the highly professional orthodontists, so I recommended them to my family for examinations and braces. Newgate…
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truly is a place where you can entrust your smile.
The clinic is clean. The reception staff are incredibly cute, especially Dong, who's adorable like a cheese stick. The doctor is kind and attentive. They gave so many gifts. Hurry up and get your braces done, everyone!
The dentist and staff took great care of me, they called to check on me after my braces treatment. The dental clinic is professional and well-equipped.
The doctor was gentle. The staff were lovely. It was very clean.
The support staff are enthusiastic and friendly. The doctors are highly skilled. The facilities are complete and excellent.
Clean and beautiful dental clinic, painless extraction of two wisdom teeth.
I had my wisdom teeth extracted here. Both teeth were misaligned at almost a 90-degree angle, making extractions quite difficult, but the doctor didn't take too long. It only hurt for one day, and I was perfectly fine the next day. Thankfully, my body didn't swell much. The price was 1.5 million VND per tooth. The doctor was very careful, attentive, and gentle. After the extraction, I had fillings…
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done, which were also good. I found the doctor to be excellent; the only downside was that the assistants sometimes forget or make mistakes, but the doctor always reminds them, so it's not a big deal. I'll be getting braces here soon.
The dental clinic is very clean, the staff are helpful, and the dentist is very gentle, with no discomfort. I had my braces done here.
Reply from the clinic
Thank you for using the services at New Gate Dental Clinic. We wish you and your family good health and success in life.
I went for braces treatment, the doctor was very attentive and the receptionists were very enthusiastic. Highly recommended!
I had a tooth extracted here and the service was excellent. The dentist was gentle and kind, which made it less scary.
Today I just had my molar extracted, which has been with me for 40 years, and the doctor took it out in less than 1 minute and 30 seconds.
I went for teeth whitening today, and the staff were very helpful. The doctor was lovely, attentive, and meticulous. I'm so happy with the experience and will definitely recommend and support them again ❤️❤️❤️
The doctor was enthusiastic and attentive, and the service was great. I will continue to support this dental clinic.
Everything at the dental clinic was great, especially the staff who were very friendly, the prices were reasonable, and the space was clean.
It helps you have healthier, more beautiful teeth and feel more confident.
The dental clinic is clean and spacious. The staff are enthusiastic and friendly. The dentist extracts teeth quickly.
The staff here are very friendly, provide enthusiastic advice, constantly check on my health, and offer full support.
The staff were lovely and enthusiastic! The doctor was quick and caring!
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